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“Always Happy at the Westin.” 5 of 5 stars
Review of The Westin Grand Cayman Seven Mile Beach Resort & Spa

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The Westin Grand Cayman Seven Mile Beach Resort & Spa
4.0 of 5 Resort   |   PO Box 30620, Seven Mile Beach, Grand Cayman (Formerly Westin Casuarina)   |  
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5th Night Free & Credit
Ranked #7 of 10 Hotels in Seven Mile Beach
poodlegirl
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“Always Happy at the Westin.”
5 of 5 stars Reviewed February 9, 2014

I have been going to this hotel for over 15 years, recently they made some renovations to the rooms and also made some updates to the "outside experience " that really matter.

There are plenty of umbrellas and people to help you get set up on the beach ( THANK YOU!!)
the food and restraints got an overhaul as well - all great enhancements ! They even have fresh pressed juices at the coffee bar now!

The only room for improvement in check in/out at the front desk- it can be slow... so be prepared to be patient.

Room Tip: Rooms overlooking the pool can be noisy in the AM - if children are allowed to play ( and scream) un...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, February 10, 2014
Thank you for your many wonderful comments. We are thrilled that the recent renovations and upgrades made to our property were appreciated by you. Once again it was a pleasure to have you stay with us and we look forward to welcoming you back soon to The Westin Grand Cayman Seven Mile Beach Resort & Spa.
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853 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Wilton, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 8, 2014

The second time I've been to this hotel. Both times I had a great experience. The accommodations are what you would expect at a Westin. Upscale but not over the top in every way. But what makes this place outstanding is their beach. It is big and best of all not crowded. Plenty of room to lay out and not be on top of your neighbor. The hotel has several time share/ condos on one side and the Governor's home on the other. So you are not squished among rows of massive hotels. There is peace and quiet - not loads of beach walkers and loud wave runners.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, February 10, 2014
We are always happy to hear from our return guests and truly appreciate that you chose to stay with us again at The Westin Grand Cayman Seven Mile Beach Resort & Spa. It brought us great joy to read your comments and find out that you enjoyed our location on Seven Mile Beach and another relaxing stay at our resort. Please visit us again soon as it would be pleasure to welcome you back.
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San Rafael, California, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2014

After having stayed at the Holiday Inn "Resort" (timeshare) that was reported by Interval International to be on 7 Mile Beach (but wasn't) and being miserable there we escaped to the Westin! They couldn't have been more welcoming with a friendly, well trained staff who greeted us with an upgraded room and a feeling of coming home. All of our senses have been taken care of here - from the lovely scent as you enter the Westin, the pampering of my toes at the Hisbiscus Spa, the beautiful view of the beach from our room, the taste of every drink and bite of food here at the pool bar as well as the Ferdinand's and the Beach House, the typical lovely bedding and robes in our room, great coffee in room, wonderful gift shops, nice artwork in hallways - all of this is the way it should be in a resort. The Holiday Inn group should take a field trip here to see what a resort truly is as they have a lot to learn.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, February 10, 2014
What a lovely review, thank you. It is a privilege to know that you found our associates to be so gracious as it is always our desire to provide every guest with friendly and personalized service to ensure their stay is memorable. Thank you for all your lovely feedback and for mentioning just how much you enjoyed your time at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We hope that we will have the opportunity to welcome you back soon.
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Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 8, 2014 via mobile

I am staying here for a meeting. The food is OK and meeting facilities are very nice. However, when the room is cleaned, we don't receive new towels. We call to the front desk and ask for them. For an expensive resort hotel on the beach, I would expect that I don't have to make the call.

Stayed February 2014, traveled on business
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, February 10, 2014
Thank you so much for sharing your comments with us. We are very glad that you enjoyed our meeting facilities; however, we do ask that you accept our apologies regarding the towel issue you encountered. It is never our desire to have our guests be inconvenienced in anyway so it is unfortunate that it was necessary for you to call down to the front desk to request more towels. Your comments will be shared with our Director of Housekeeping. We hope the next time you are visiting the island, whether it be for business or for leisure, you will allow us the honor of welcoming you back.
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Albany, New York
2 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 4, 2014 via mobile

We didn't like the elevators in this hotel. They had a strange smell and made a loud noise and jerky motion when going down to the first floor! And outside hot tubs were not great. Otherwise hotel was fine and beach was perfect!

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, February 10, 2014
While we were thrilled to learn that you loved Seven Mile Beach, it was disappointing that not every aspect of your stay was positive. Thank you for alerting us to your concerns regarding the elevator; we will forward your comments to our maintenance team. The next time you are visiting the area we hope that you will allow us the honor of welcoming you back.
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Senior Contributor
48 reviews 48 reviews
3 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 3, 2014

You'll love the beach and the clear Caribbean Sea for swimming. Friendly staff provide beach chairs, umbrellas, towels and refreshments, and the shoreline is perfect for long walks north or south as well as sunsets. I also recommend paying extra for a room that overlooks the beach and pool. "Heavenly beds" are very comfy, and the food is good. However, you should venture off the resort to sample other restaurants (like Wharf, Cracked Conch, Agua, Calypso Grill) and sign up for a snorkel or scuba outing. The coral reefs around Grand Cayman attract many divers for good reason.

Room Tip: Definitely choose ocean view.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, February 10, 2014
Thank you for taking the time to share your comments with us. We’re glad that the beach, the views, and our staff all played a part in creating a pleasant experience for you. Thank you for including in your review how much you enjoyed the comfort of the Westin Heavenly Bed in your room and the cuisine served at our restaurants. We hope to have the honor of welcoming you back soon to The Westin Grand Cayman Seven Mile Beach Resort & Spa.
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Saratoga Springs, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 2, 2014

I didn't love or hate this hotel. There were things i liked and things i didn't. We had pool view with partial ocean view. (very nice).



Pros:

great location. Beach is beautiful, many stores across the street.

EATS cafe was excellent for breakfast (open for lunch too). Directly across the street.

Hibiscus Spa was lovely for a massage... And nice hot tub, sauna, steamroom in the locker room at the Spa.

Ferdinands restaurant for dinner had excellent food and desserts.

Lunches at Tortoga beach restaurant were good.

BBQ Friday nights was wonderful food with Tiki torches and steel drums music.. Food was all you can eat and very good. Highly recommend this.


Beds/pillows very comfortable.

Nice gift shops on first floor and lovely lobby with view of ocean.



Cons:

two outside hot tubs not very good. One was too hot and jets did not work and the other one the jets worked but not hot enough. Also very deep steps with no railing. Hard for older people. (like my mother).

Maid service comes late in the day.


Pool has swim up bar but not very deep and always crowded with kids.

Place basically clean, service staff/waitresses very friendly.
Waitresses bringing drinks on beach do a wonderful job. They work hard.

Balconies small (and not private), but was glad to have one.

Can be alittle loud here. Alot of people and loud music every late afternoon at happy hour near pool. Which is both goid and bad in my opinion.

My number one choice to stay in the caymans is the Caribbean Club condos (very quiet and private), but the westin is more affordable and i would return to the westin. This hotel is nice but the beach is the best part of it.


  • Stayed February 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, February 3, 2014
Thank you for providing a detailed review of your experience at The Westin Grand Cayman Seven Mile Beach Resort & Spa. Hearing from a guest is always a pleasure as it provides us with insights into everything that was liked and any aspects of our resort where we may need to make improvements. We were delighted to find out how much you enjoyed the bed and linens in your room, Seven Mile Beach, dining at our restaurants and the Hibiscus Spa. We would like to offer our apologies for the difficulties you found with the hot tubs; your comments are being shared with our maintenance team. The next time you are visiting Grand Cayman we hope to have the privilege of welcoming you back. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Cayman Seven Mile Beach Resort & Spa

Address: PO Box 30620, Seven Mile Beach, Grand Cayman (Formerly Westin Casuarina)
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Seven Mile Beach
#4 Business Hotel in Seven Mile Beach
#4 Spa Hotel in Seven Mile Beach
#5 On the Beach Hotel in Seven Mile Beach
#5 Luxury Hotel in Seven Mile Beach
#7 Romantic Hotel in Seven Mile Beach
#7 Family Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Grand Cayman Seven Mile Beach Resort & Spa 4*
Number of rooms: 343
Official Description (provided by the hotel):
Located in the heart of Grand Cayman fronting the famous beach, guests at the Westin Grand Cayman Seven Mile Beach Resort & Spa can enjoy scuba diving, shopping, or just relaxing on their getaway. ... more   less 
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Also Known As:
The Westin Casuarina Resort And Spa, Grand Cayman
The Westin Casuarina Resort & Spa, Grand Cayman Hotel Seven Mile Beach
Westin Casuarina Resort Grand Cayman
Westin Seven Mile Beach
Seven Mile Beach Westin
Westin Grand Cayman
The Westin Grand Cayman Seven Mile Beach Resort & Spa Cayman Islands

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