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The Westin Grand Cayman Seven Mile Beach Resort & Spa
4.0 of 5 Resort   |   PO Box 30620, Seven Mile Beach, Grand Cayman (Formerly Westin Casuarina)   |  
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5th Night Free & Credit
Ranked #7 of 10 Hotels in Seven Mile Beach
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“A Solid C”
3 of 5 stars Reviewed June 19, 2013

This hotel has a great location on Seven Mile Beach, but there isn’t anything to do near the hotel. The beach is the highlight. The Westin provides a daily shuttle to downtown George Town. The views of the ocean are breathtaking.

The pool area extends out to the beach making it easy to enjoy the beach or the hotel pool. I noticed that many of the travelers complained in previous reviews about the quantity of beach umbrellas, but I didn’t experience any issues getting an umbrella or chair while I was on the beach. It seems like this problem has been fixed, but there is a problem with housekeeping. For the entire duration of my stay, my room was not cleaned until after 5 p.m. One day, it was not cleaned at all.

The room service was fast and the food was some of the best room service food I've ever had.

Room Tip: Request a room that faces the ocean. If not, you will be stuck with a balcony that overlooks the par...
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  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, June 27, 2013
We care deeply about every guest’s feedback and appreciate your comments regarding your recent stay. While we are certainly glad to know you enjoyed our great beachfront location and room service, it is regrettable that your entire stay was not positive. Please accept our apologies for the late day housekeeping. We do encourage our guests to share any concerns with us while they are here so that we may address the issues promptly to help create the best stay possible. We hope that you will visit us again and we can provide the service and experience that exceeds your expectations.
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853 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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English first
Top Contributor
73 reviews 73 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 19, 2013 via mobile

My husband and I stayed here last summer for a getaway, and so glad I ignored the negative reviews! I didn't want to sacrifice an oceanfront room to stay at the ritz just because of these reviews. (The cost for staying in an oceanfront nice room at the Weston was less than an average non ocean facing room at the ritz) there were always plenty of chairs to sit in. And if you get out to the beach early enough, you'll get an umbrella. Seven mile beach is rated one of the top ten in the world and it really IS that beautiful!!! The water is so warm, and calm and the fish swim all around you all the time. The taxis can get costly so walk as much as you can. Let me recommend "Eats cafe" across the street, and "sunshine bar and grill" (i think that's the name) Down the street at a local hotel to eat lunch. The Westin has the best breakfast hands down as well as amazing nightly dinners and entertainment at times. There were a few children here, but I don't recommend taking them, this is a tranquil island that can only truly be appreciated by adults wanting a retreat if you ask me. :)
Also, the traffic flows oppositely of here in th U.S. so keep that in mind. But everyone is much nicer about stopping and letting you cross the road than here! I am an spg member and therefore received free wifi for the length of my stay which really helped with communicating back home since our wireless carrier charged $2/minute or something like that out of country. They're supposed to be remodeling this year and I hope to get to experience the new look sometime within the next few years. Until then, I am left with great memories of this place. The staff, food, location, beach, amenities....EVERYTHING, was perfect for us. Thank you, Westin!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, July 11, 2013
The Westin Grand Cayman Seven Mile Beach Resort & Spa is located right on Seven Mile Beach which is known worldwide for its pure white sand, crystal clear water and abundance of marine life. It was a joy to read your review and learn how much you both enjoyed your stay and the island’s number one breakfast buffet at Ferdinand’s. We’re glad we could provide the perfect experience for you and hope that we can welcome you back soon.
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Tuckahoe, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2013

We recently visited the Westin in Grand Cayman. Our stay was amazing. We were accommodated from the moment we walked in the lobby. All staff was friendly and welcoming. The room was clean and neat. Housekeeping always came early in the day to not interfer with us coming back to dirty room in the afternoon. The pool and whirlpool were outstanding. There was always room in either and we never had to search for a chair. The beach at Westin is the best on 7 Mile Beach. The snorkeling was fun and all the complimentary services provided by Red Sail Sports. We enjoyed our stay so much that we are considering going back in December and maybe getting married at the Westin.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, June 27, 2013
There is no higher compliment that you could pay us than to let us know that you plan on returning and that you are considered getting married at The Westin Grand Cayman Seven Mile Beach Resort & Spa! . Our attentive staff and wedding consultants assist in everything from the pre-wedding activities to the reception. Please feel free to contact us with any questions you may have about weddings at our resort. We are elated that you had such a wonderful stay and enjoyed all the amenities and benefits of our resort. Everyone here is looking forward to welcoming you back for another great vacation.
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Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2013

We just spent 10 glorious days at this hotel and LOVED every minute. The staff is the most polite well trained employees I have ever spent time with. The room was perfect, beds delightful,refrig in the room along with safe and great robes etc...Food was great in the hotel and especially around the pool love the waitresses so attentive and calling you by your name how classy is that? My husband complimented the manager and he sent lovely cheese tray to our room, that was really nice of him to do that. This is our 5th or 6th stay here and we will be back. Met lots of nice families that had great kids for our daughter to play with. Oh and they have yoga and free paddle boarding each morning. Red sails is right on the property no need to go anywhere for rentals and diving. Can not beat location accross the street from 4 nice resturants and mini costco. Best hotel on the islan by far.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, June 27, 2013
Thank you for sharing such a glowing review for The Westin Grand Cayman Seven Mile Beach Resort & Spa! It was so great to welcome you back once again. Providing our guests with exceptional service to ensure a memorable stay is our number one priority. Your praise for our staff, accommodations and amenities are all sincerely appreciated. We are so glad you enjoyed your stay. Please come back and see us again soon.
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Tampa, Florida
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 15, 2013

Stayed at the Westin recently when I was in Grand Cayman on business with my wife who was there to play. The rooms are nice and clean. The temperature controls are easy and efficient. The breakfast buffet is one of the best anywhere. The beach is beautiful and typical of other beach locations along the Seven Mile Beach area. The pool is absolutely beautiful with a swim-up bar. There are a lot of water activities right there at the hotel, and the concierge staff was extremely helpful in arranging off-site activities. Just a wonderful place to stay.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, June 18, 2013
We cannot thank you enough for sharing such a glowing review for The Westin Grand Cayman Seven Mile Beach Resort & Spa. It is always our pleasure to take care of our guests and provide them with the best experience possible. We are delighted you enjoyed the rooms, beach, pool and dining options available at our hotel including Ferdinand’s, home of the most popular Sunday brunch in Cayman. The next time you are visiting the area, we hope that you will allow us the pleasure of welcoming you back.
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Grand Blanc, Michigan
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 15, 2013

The staff was very friendly. not many activities there. onsite eating is very costly and only average at best in quality. TV only got one channel and we had them in there 3 times trying to fix it. Had to call front desk twice to get room cleaned. Was not cleaned at 745pm two days. I would not stay there again. 3 stars is best I could give there is nothing special to rate it higher.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, June 18, 2013
While we truly appreciate your kind acknowledgement of our staff, it was disappointing to learn that your overall experience at our hotel did not live up to your expectations. I will personally review your feedback with my team to ensure this occurrence does not repeat itself in the future. One day I hope that you will visit us again and we can provide the service and experience that exceeds your expectations.
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Bridgewater, New Jersey
Top Contributor
189 reviews 189 reviews
41 hotel reviews
Reviews in 88 cities Reviews in 88 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed June 14, 2013

Stayed here for a special event and the staff all remembered & treated us well. The room was not ready when we landed so we wandered around the hotel for an hour until it was done. I thought that was a bit unfair considering what we paid for the room. There is a water activity center (Red Sail Sports) onsite so there is a lot you can arrange here including trips to every part of the island. We took the dinner cruise which was amazing. The room was large enough and the king size bed was big and comfy. Bathroom was clean and plenty of hot water. We did not request a ground floor room but did get one. We had paid for an ocean view and couldn't see the ocean from the ground floor. They claimed they were unable to change it. It turned out OK though as I felt very safe there and you can easily slip out to the pool while staying near your room. Pool is huge with 2 Jacuzzis, and swim up bar. Ocean front is great. We paid for the breakfast buffet and we were not disappointed. The buffet is grand and there is plenty of ever kind of meal. Overall the hotel was very nice but not exceptional, especially considering the expense.

Room Tip: If requesting ocean front, specify upper floors. The ocean front is worth the extra cost as the view...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, June 18, 2013
Thank you for sharing your review of The Westin Grand Cayman Seven Mile Beach Resort & Spa. It was a true delight to have you stay with us. Although infrequent, there are occasions when room check-in may be delayed. We are sorry for the wait but appreciate your understanding. Red Sails Sports is, as you mentioned, right on site and offers our guests a wide variety of water sport activities to suit the whole family. All your comments are valued highly and we thank you for providing us with insight into your stay. Please visit us again soon as it would be our pleasure to welcome you back.
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Additional Information about The Westin Grand Cayman Seven Mile Beach Resort & Spa

Address: PO Box 30620, Seven Mile Beach, Grand Cayman (Formerly Westin Casuarina)
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Seven Mile Beach
#4 Spa Hotel in Seven Mile Beach
#4 Business Hotel in Seven Mile Beach
#5 Luxury Hotel in Seven Mile Beach
#5 On the Beach Hotel in Seven Mile Beach
#7 Romantic Hotel in Seven Mile Beach
#7 Family Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Grand Cayman Seven Mile Beach Resort & Spa 4*
Number of rooms: 343
Official Description (provided by the hotel):
Located in the heart of Grand Cayman fronting the famous beach, guests at the Westin Grand Cayman Seven Mile Beach Resort & Spa can enjoy scuba diving, shopping, or just relaxing on their getaway. ... more   less 
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Also Known As:
The Westin Casuarina Resort And Spa, Grand Cayman
The Westin Casuarina Resort & Spa, Grand Cayman Hotel Seven Mile Beach
Westin Casuarina Resort Grand Cayman
Westin Seven Mile Beach
Seven Mile Beach Westin
Westin Grand Cayman
The Westin Grand Cayman Seven Mile Beach Resort & Spa Cayman Islands

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