Stayed here for a special event and the staff all remembered & treated us well. The room was not ready when we landed so we wandered around the hotel for an hour until it was done. I thought that was a bit unfair considering what we paid for the room. There is a water activity center (Red Sail Sports) onsite so there is a lot you can arrange here including trips to every part of the island. We took the dinner cruise which was amazing. The room was large enough and the king size bed was big and comfy. Bathroom was clean and plenty of hot water. We did not request a ground floor room but did get one. We had paid for an ocean view and couldn't see the ocean from the ground floor. They claimed they were unable to change it. It turned out OK though as I felt very safe there and you can easily slip out to the pool while staying near your room. Pool is huge with 2 Jacuzzis, and swim up bar. Ocean front is great. We paid for the breakfast buffet and we were not disappointed. The buffet is grand and there is plenty of ever kind of meal. Overall the hotel was very nice but not exceptional, especially considering the expense.