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“Great place, great stay” 4 of 5 stars
Review of The Westin Grand Cayman Seven Mile Beach Resort & Spa

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The Westin Grand Cayman Seven Mile Beach Resort & Spa
4.0 of 5 Resort   |   PO Box 30620, Seven Mile Beach, Grand Cayman (Formerly Westin Casuarina)   |  
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New Jersey, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great place, great stay”
4 of 5 stars Reviewed May 11, 2013

I view Westin as the top of the tier of resort operators below the top tier of Ritz, 4 seasons, etc. and this resort fits that description perfectly. Resort grounds were beautiful, perfect beach (really beautiful) and Great service as well by everyone we dealt with. Rooms were a little dated with some scratched furniture, but very clean and large enough for my family of 4 in a standard room...didn't eat anything but breakfast here due to all of the great restaurants on the island, but breakfast was very good (and expensive)...eats cafe across the street is a good alternative for breakfast. Food from the pool restaurant was good, but sunshine grill is a across the street in sunshine suites resort and that is the number 2 rated restaurant in Trip Advisor and is outstanding, cheaper and super casual...walk right over from the beach in your suits and coverup. Honestly don't understand some of the reviews on this page for this hotel. Our experience was great. If you want a Ritz, stay there and pay more...this was close enough for us. Great trip and great vacation here...don't hesitate to come

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, May 13, 2013
What a lovely review, thank you. Each and every guest of The Westin Grand Cayman Seven Mile Beach Resort & Spa is special to us and we always wish to provide everyone with comfortable accommodations, great service and the perfect location to create an amazing experience. We truly appreciate all your positive feedback and hope that we can welcome you back soon.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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English first
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 11, 2013

So I read the other reviews and saw a lot of people write this particular Westin is "not as nice as the rest of the chain." I thought they were snobs. Westin is pretty high end in my book, but when I got there I saw what they meant. We went for our honeymoon. We had a room on the parking lot side, asked if it would be possible to get an upgrade. We arrived on a Wed and they told us not before Friday, but definitely since we were there through the following Thursday. We asked everyday up until Monday and then were too embarrassed to continue begging. No upgrade on a clearly not full hotel. They did bring us up a bottle of champagne and chocolate covered strawberries. A friend had also sent us a bottle of wine and a $250 amenity to be spent at the hotel. They forgot about that. My friend finally emailed me three days into the trip to ask if we had received any sort of "surprise." I told her no, which forced her to ruin the surprise and tell me about the gift. We went to the conceirge to ask about it. They had dropped the final letter off my husband's last name so they "missed it" ( a little suspicious since the card attached had the name spelled correctly.) Don't get me wrong, this is a perfectly nice hotel, clean, all the amenities, but other than that it's nothing to rave about for the price you pay (starting at $329/night)...unless you are talking about the beach (which is why you SHOULD go here).

The beach was by far the best along 7 Mile Beach. We walked it, we know, we saw. The poor folks at the Marriott - there's about 10 ft of beach and unfortunately the unusual waves ONE DAY (otherwise water is placid and calm) dumped a TON of seaweed on the limited beachfront there. While the Ritz is obviously the Ritz and it looked beautiful, all the chairs are in fixed rows (like 20 X 8 rows) along the beach . The beach at the Westin is open, wide, and you can move your chairs wherever you like. Just don't try to get an umbrella. As others have posted, either people are coming out of the rooms at 6:00 a.m. to drop a towel on a chair and return at 12:00 or 1:00 or 2:00 p.m. (despite the sign saying unattended chairs will have items removed after 2 hrs. NEVER HAPPENED) or they are paying staff to reserve an umbrella. There are also cabanas you can reserve for a fee, however I can only assume what they cost. There is palm tree cover for a part of the day, so if you can't get either, you can head back there for some shade.

RedSail Sports was based out of the hotel, so you can also pay a high price to use their water sports equipment. I recommend researching other water sports companies on the island, most will pick you up at the hotel and were much less (Ebanks for jetskis out to Stingray City - the only way to go! Living the Dream Divers for a Discovery Dive or one of their many other tours). You can do "intro to Paddleboarding" free some mornings, so look into that before paying to rent these rather boring floating platforms. There was also one or two yoga classes on the beach that were free, as well. Not for your hardcore yogis, but who doesn't want to say "we did yoga on the beach on vacation"?

Other than lunch, I'd skip the restaurants there. You get Starbuck's free in your room, so unless you need a latte, not sure why'd you pay for a coffee in the Cafe. You're better off heading across the street to Eats for breakfast or going to Foster's (grocery store) and stocking up on yogurt for your hotel fridge (which if they forget to point out to you, is "hidden" in your dresser - with the complimentary bottled water. Avoid the big bottles on your dresser top which cost $6.5 CI or ~$8 USD).

Drinks at the bar will run your bill up. Cocktails, which were good, are about $10 CI or ~$12 USD. There is a happy hour (5-7 p.m.) that offers one, NOT GOOD, cocktail for $5 and Caybrews (local beer) 2/$4. The pool is nothing to write home about and unfortunately because of all the palm trees surrounding the pool there is a lot of floating debris that falls from the trees (and it also has that "slick too many sunscreened bodies in the pool oil spill" effect by the end of the day). It's fun to watch the lizards and iguanas run around the pool. And PLEASE DON'T SHOO THEM AWAY. They eat all the mosquitos that attack day and night.

Didn't see anyone else post this, but DON'T FORGET THE BUG SPRAY. There are mosquito planes that fly over at night to try and quell the surge, but you will get bit. Multiple times.

Loved Grand Cayman. Safe island. Easy to get around. Great restaurants (Morgan's Harbor, Calypso, Deckers, Cracked Conch, Maca Buca, the Lighthouse, Abacus, Papagallo). Not a ton to do if you are not into the water, but if you love the water, this is a gorgeous place to go. If you are a diver, this place is a must.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, May 13, 2013
Congratulations on your recent nuptials. Although we are glad you enjoyed your stay on the island and loved our section of the beach, it was disappointing to learn that not every aspect of your visit met your expectations. We would like to extend our apologies for any delays in getting your surprise to you and for not being able to upgrade your room during your stay with us. Thank you for sharing your feedback, suggestions and comments. We hope that the next time you are in the area you will allow us to welcome you back.
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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 11, 2013

My husband and I spent 6 days on the island. We got a room on the first flor which proved to be the best as far as convenience. The view did not matter to me because we were near the hot tub and all we had to do was open our door and walk right out if we wanted. No waiting for elevators!! We didn't book any activities with Red Sail because what
they offered was double the cost of Capt Marvin's which is across the street. We booked a trip to Sting Ray City with them 40 each. we also went to the Marriot on Wednesday for the all you can eat lobster. I noticed our beach access and location was much better at the Westin. our room had a fridge which came in handy and the maid stocks it with 2 free water everyday. We went to the grocery store down the street and stocked up on large waters and juice. The prices are all 20 higher in cayman dollars. I do not know why people complained about the shower or water in the hotel...any country or city you go will have a different taste and I did not go on vacation to get upset over a showered. I spent most of the days in the water snorkeling, eating, and visiting Rum appoint. If you are looking for perfection you won't find it. My bed was comfortable and we never heard noise except one night around 10pm when they were playing tropical music by the pool. Glad I chose the Westin! Best price and location. I can't comment on the breakfast because across the street eats cafe has huge portions and we went everyday!

Room Tip: get a room on the first floor
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, May 13, 2013
Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa for your recent stay in the Cayman Islands. It truly delights us to know how much you enjoyed your stay with us and that you found our beach location and price point to be so great. Please visit us again soon.
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Denver, Colorado
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 10, 2013

Stayed for a week at the Westin Grand Cayman and had a fabulous time, hotel was great, perfect beach with lots of things to do on the beach with Red Sail Sports. Location is central to everything about a 5 mile cab ride down to Georgetown, and the same to the West Bay. Great pool with amazing service. The Concierge service there is also top notch, each night we would ask them suggestions on places to eat and they never let us down. If your planning a trip to Grand Cayman dont hesitate staying at this place, its worth it

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, May 13, 2013
It is wonderful to hear that you had such a fabulous time while staying with us in Grand Cayman. The Westin Grand Cayman Seven Mile Beach Resort & Spa is located on one of the best sections of the beach and as you mentioned, Red Sail Sports, Grand Cayman's premier dive operator, is on site and offers guests with a wide variety of watersport activities to take part in. Thank you for all your lovely comments and praise for our staff. We hope to welcome you back soon.
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Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 9, 2013

My husband and I stayed for 6 nights in early May. This is not as high end as some Westin hotels can be, but has all you need. Our room was very quiet and had a great view of the beach. My only complaint about the rooms is that the pillows are really soft. We eventually got used to them. The hotel staff were really friendly.

Location was great. There are several good restaurants within walking distance including Eats/Legendz across the street, Eduardo's is good Italian and a 5 minute walk. Sunshine Grill is also across the street and very good. There's also a grocery store about a 5-7 minute walk away and a small fridge in your room. We felt very safe walking to restaurants, etc.

The beach was clean and the water calm (<1ft waves). The water was beautifully clear. There was an area to snorkel about 40 yards from the hotel. you could also rent jetskis, snorkel gear, paddle boards, rafts, and more right at the hotel. This is one of the wider sections of 7 mile beach and we heard there was a lot if seaweed in other areas, like by the Marriott. There are not enough beach umbrellas for guests (they are free, versus $150+ for a cabana). However, you can make do by staying up by the pool (a few steps to the beach) or staying under trees.

The pool was a good temperature (cool but not cold) and a good size. Ocean temp was a tiny bit warmer than the pool. We didn't use hot tubs, but there were 2.

Other than the Ritz, this seems to be the best major brand hotel for location and quality. I would definitely stay there again.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, May 13, 2013
The Westin Grand Cayman Seven Mile Beach Resort & Spa is located on the world renowned Seven Mile Beach; providing our guests with a little slice of paradise. We were delighted to learn that the accommodations, the view and the service provided by our hotel all met your needs. We hope to welcome you and your husband back again soon.
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Vancouver, British Columbia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed May 8, 2013

After seeing the latest review i have to chime in here. We too were given a partial ocean view room even though we paid for a full ocean view. We arrrived early - around 11 am and by the time the room was available at 3pm we were so tired (from sitting out in the heat all day) that we didin't have the strength to go back downstairs to complain - nor did they reduce the room rate on our bill to a partial ocean view. I have to say that we stayed at the Marriott first for 3 days becuase the Westin was fully booked at the start of our stay on Grand Cayman and then we moved to the Westin for 5 days. I have to stay we like the Marriott better. I would say although the room was marginally better at the Westin not worth the significant price difference plus staff at Marriott were much nicer. In fact one staff member only stands out for us at the Westin was a fellow at the front desk Hadi i believe his name was and he was previously employed by the Marriott so the superior customer service training that the Marriott provide to their staff really stands out. THen my biggest problem, which i hope the General Manager FINALLY responds to on behalf of the 16 complaints on this board since April 1 - 30% of the respondents, is the significant lack of umbrellas at the beach. We did not even stay during peak season and the hotel was not fully booked and even getting to the beach at 7:30 am they were all supposedly taken only to find out the staff are reserving them with beach toys and then taking bribe money from guests to get those "reserved" umbrellas. I also found an older poster noting that they observed the staff doing this as well. So please Mr General Mgr please do not give me the same non response you have given to other guests on this board regarding this problem. Please finally tell us all when you are going to get more umbrellas to properly meet the needs of your guests and to stop the practices currently used by your staff !

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, May 13, 2013
We appreciate your review and feedback regarding your recent stay with us and would like to offer our apologies if at any time the level of service you received did not always reflect the high standards of customer service that we have set. In response to your concern regarding the umbrellas we would like to let you know that the umbrellas for the beach are available on a first come basis and no preferential treatment is given to any guest. There is however other options such as cabanas on the beach and the natural shade provided by the tropical palm and casuarina trees plus the use of cabanas and shade sails on the pool deck. We do regret if you were unaware of the available alternatives or if these options were not what you hoped for. Thank you for sharing your valuable perspective with us and please feel free to contact us directly should you require further information.
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Cleveland
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 8, 2013

Loved this hotel and will stay here next time! Clean, great decor, excellent service and perfect location.

The concierge service was very helpful. Great breakfast across the street. Close to Georgetown and west bay.

Room Tip: We stayed in the cheapest rooms but would do ocean view next time.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review, May 13, 2013
We cannot thank you enough for sharing your glowing review for The Westin Grand Cayman Seven Mile Beach Resort & Spa. It pleases us greatly to learn that you were so happy with our hotel, services and location during your recent trip. Please visit us again soon.
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Additional Information about The Westin Grand Cayman Seven Mile Beach Resort & Spa

Also Known As:
The Westin Casuarina Resort And Spa, Grand Cayman
The Westin Casuarina Resort & Spa, Grand Cayman Hotel Seven Mile Beach
The Westin Casuarina Resort & Spa, Grand Cayman Hotel
Westin Casuarina Resort Grand Cayman
Westin Seven Mile Beach
Seven Mile Beach Westin
Westin Grand Cayman
The Westin Grand Cayman Seven Mile Beach Resort & Spa Cayman Islands
Address: PO Box 30620, Seven Mile Beach, Grand Cayman (Formerly Westin Casuarina)
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Seven Mile Beach
#5 On the Beach Hotel in Seven Mile Beach
#5 Luxury Hotel in Seven Mile Beach
#6 Business Hotel in Seven Mile Beach
#7 Family Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Grand Cayman Seven Mile Beach Resort & Spa 4*
Official Description (provided by the hotel):
Located in the heart of Grand Cayman fronting the famous beach, guests at the Westin Grand Cayman Seven Mile Beach Resort & Spa can enjoy scuba diving, shopping, or just relaxing on their getaway. ... more   less 
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