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“Honeymoon” 5 of 5 stars
Review of Marriott Grand Cayman Beach Resort

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Marriott Grand Cayman Beach Resort
4.0 of 5 Resort   |   389 West Bay Road | PO BOX 30371, Seven Mile Beach, Grand Cayman   |  
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4th nt free in Paradise
Ranked #4 of 10 Hotels in Seven Mile Beach
1 review
“Honeymoon”
5 of 5 stars Reviewed August 29, 2014

Our stay was August 4-10, 2014. As soon as you walk in, you are treated with respect, and the staff truly wants to help make your stay the best in any way they can. Our stay was the "All Inclusive" package, where we were able to eat and drink at all the restaurants in the hotel included in our booking fee, and needless to say, we LOVED everything we ate. We did not go hungry (or thirsty!)!. We had a different server most nights, but we had Yogesh quite a few times, including our first night. Once he found out it was our honeymoon, he brought us complimentary bubbly and dessert! And every time we saw him after that (whether he was waiting on us or not) he greeted us by name! He was very attentive and pleasant! It was a great trip, and would go back anytime! The resort is actually going to remodel this winter (winter of 2014-2015) and I hope to make it back sometime soon to see how it has changed!

Room Tip: Higher floors have less noise from the beach, but we stayed right above/behind the bar area, and we...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, September 3, 2014
Dear Brandy L, thanks for taking the time to provide feedback on your recent stay with us. We are thrilled that you enjoyed your honeymoon at our Beach House!

We appreciate your kind words about our friendly staff and great food. I will make sure to tell Yogesh that you mentioned him in your review – he will be thrilled that his attentive customer service was noticed. When our team gets wind that one of our guests is celebrating something special, we really go out of our way to ensure it is memorable. I am so glad to hear that you were pleasantly surprised with complimentary bubbly and dessert during dinner!

You are correct, we are currently undergoing a massive renovation to all our public spaces, which will include our lobby, restaurants and fitness center. It is going to be a complete design overhaul and we are very excited to unveil our new resort in a few weeks’ time! We hope to welcome you back again very soon so you can experience all the spectacular enhancements.

Thank you for choosing us as your Beach House in Cayman and we are looking forward to seeing you again in the near future!

All the best,
Ingrid Chaves, Director of Rooms Operations
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2,697 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (760)
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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 28, 2014

Me and my husband were married at the Marriott Grand Cayman Beach Resort on January 18, 2014 on the beach in front of the hotel. Our 6 kids, their spouses and kids all flew together from Los Angeles to the Cayman Islands for the wedding . It was truly an amazing experience all the way around. Although there were some minor hiccups along the way, everything was immediately addressed and corrected. The staff was very accommodating and the entire family had a great time. The wedding packages they offered made it very affordable to hold our wedding at the Marriott. It was exactly what we wanted it to be and more. I will write more later but if you have specific questions, feel free to contact me.

Room Tip: All rooms are great but we prefer ocean view. We had a great room.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, September 2, 2014
Dear Lorraine771, thank you for taking the time to provide feedback on your stay with us. We are thrilled that you and your husband enjoyed celebrating your wedding at our resort! It is music to our ears to hear that it was exactly what you wanted it to be and more.

I agree, I think our Beach House is the perfect place to celebrate a special occasion such as a wedding. From the powdery white sand of our beachfront to the stunning views of the turquoise blue ocean right in front of you – it is the ideal setting to commemorate a once-in-a-lifetime occasion. I am so happy to hear that you found our staff very accommodating and your entire family had a great time. And I love the pics you included with your review! Isn't Seven Mile Beach just the perfect backdrop?

Thank you for choosing us as your Beach House in Cayman and we hope to welcome you and your family back again very soon!

All the best,
Ingrid Chaves, Director of Rooms Operations
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Davie, Florida
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 27, 2014

I chose to stay at the Marriott mainly because we had a great experience with the company during our anniversary trip to Curacao back in January of this year. I must say that I was glad that we stayed here. Everything about our five night stay was terrific. Starting with the hotel staff that was amazingly friendly and helpful. The gentleman at the front desk, Alex, made our early check in a pleasure. The room was sparkling clean and comfortable, the view from the patio door was not great but for the rate we paid it was understandable. The facilities and amenities are comparable with other similar hotels. The beach seems to get a bit crowded but we always managed to get lounges no matter at what time of the day we decided to drop by. The water is great and the artificial reef a few feet offshore gives plenty of snorkeling opportunities in a relatively safe environment. There are plenty of dinning choices within walking distance from the hotel. Walking north or south from here on W Bay road will land you in a restaurant. If shopping and dining is preferred a short walk to Camana bay gives you access to many shops and restaurants.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, September 2, 2014
Dear Michael C, thank you for taking the time to provide feedback on your recent stay with us. We are glad you had a terrific time! We appreciate your kind comments about our friendly and helpful staff, clean and comfortable rooms as well as the great snorkeling right at our doorstep. I will make sure to tell Alex that you mentioned him in your review – he will be glad to hear that he made such a positive impression on your time with us.

As you mentioned, our resort is ideally located on Seven Mile Beach with its proximity to Camana Bay and Georgetown as well as numerous restaurants, bars and shopping centers being a stone’s throw away. Did you have the chance to take advantage of our free bike rentals? They are a fantastic way to explore and get around the island.

Thanking you for choosing us as your Beach House in Cayman and we hope to welcome you back again very soon!

All the best,
Ingrid Chaves, Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skaneateles, New York
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 25, 2014

we stayed at the Marriott Grand Cayman from Aug 12-18 and was very pleased. Upon arrival from the airport (no shuttle, take a taxi from the airport for about $25/person for ~4 km), we were greeted with friendly smiles and air conditioning :). Out friends that came with us a day later received a drink and some rum cake at the front desk, however we did not however it was a no biggie because there was some ice water available in the lobby. The lobby is absolutely beautiful and very classy although we did hear that they would be redoing it next month! Next the room: we got a first floor room in close proximity to the pool which was good however our balcony view was of some scaffolding from some work being done. Understandable that there really was no control over that but still a little disappointing. The rooms were kept very clean and spotless everyday by the cleaning staff who always made it their duty to keep it spotless day after day. The pool: on our first day it was loud with lots of kids but as the week went on it got much quieter (most likely kids going back to school), but the pool was a good size with plenty of chairs and steps good for little ones. The beach: the actual beach part was small, not much room for sand or chairs really, however the water was beautiful!!!! There are floats in the water that allow you to be in the water without being fully submersed and were quite a hot commodity and perfect for all ages! The reef right off of the shore was also very nice and quite often would see fish coming from the reef. Bring some cereal out and watch all the fish swarm around for excellent snorkeling :) finally, the best part about our entire stay was the customer service! Hands down the best service that we have ever had on any trip! Everyone was so nice and friendly and were eager to service you with a big smile. The people definitely made a huge impact on our trip and would love to return soon!! :)

Room Tip: Try to get an ocean front, but really you won't be spending too much time in the room!
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 26, 2014
Dear Lgoodchild20, thanks for taking the time to provide feedback on our resort. We are thrilled that you and your family enjoyed your time at the Beach House! We appreciate your generous comments about our clean rooms, beautiful beachfront and water and our excellent customer service.

We know how much a hotel’s employees can really affect a guest’s vacation experience. These are the people who you and going to see day in and day out during your holiday – they are almost like an extended family for that period in time! We know the comfort and familiarity that comes along with a friendly face remembering your name and asking you how your day went. That is why we make sure to choose people who are genuinely kind, friendly and professional. I think we have the best team in Cayman and I am so glad to hear that all their hard work is paying off.

As you mentioned, we are currently undergoing an extensive renovation, which will transform the look and feel of all our public spaces, including our lobby, restaurants, meeting rooms and fitness center. We are really excited about the upgrades – it really is going to be a design overhaul that will make our Beach House look better than ever!

Thank you for choosing Marriott and look forward to welcoming you back again soon!

All the best,
Ingrid Chaves, Director of Rooms Operations
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed August 25, 2014

from the moment you hit the door the doormen Howard and Courtney have the biggest smiles and the most warmest of welcomes of the front desk staff the Davina was the most helpful when it came to meals Neil Howard was a great server for the taco thursday night and the whole time Rod from the sol bar outside near the pool/beach and he kept the drinks coming and my crushed ice flowing(bad habit of chewing ice) the over all experience was out of this world worth it

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, September 1, 2014
Dear star j, thanks for taking the time to provide feedback on your recent vacation. We are thrilled that your experience with us was out of this world! We appreciate your kind comments about our warm and helpful staff – I will pass on your compliments to Howard, Courtney, Davina, Neil and Rod; they will be delighted that they made such a lasting impression on your time with us.

Isn’t the ambience at Sol Bar just fantastic? It is such a nice place to hang out and unwind with friends and family and what can beat the gorgeous view of the turquoise blue ocean right there? Many guests have commented on how much they enjoy our creative cocktails and conch fritters – we hope you had the chance to try out some our signature bar drinks and dishes!

Thank you for choosing us as your Beach House in Cayman and we hope to see you again very soon!

All the best,
Ingrid Chaves, Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 25, 2014

I spent 4 days in the Caymans with my girlfriend and can tell you that its an excellent place to visit, but the Marriott Grand Cayman made it even better. From the moment we walked through the door, things took a great turn. I was upgraded to a suite that made for an unexpected delight in the week (room 456 was great) and also made for a happy girlfriend. Excellent view of the ocean, a clean cool room, and silence at night for great sleep.

The friendly and attentive staff made the difference. On the beach, at the hotel bars, in the restaurants, in the gift shop, the team was superb.

On the property you will find great access to the beautiful beach, equipment rental available, a great courtyard with a dozen or so turtles that will swim up to you, and enough in the way of food and drink to keep you on the property. For a night out, restaurants are a quick 5 mins way. Even the trip from the airport to the hotel was easy.

Marriott Grand Cayman, excellent work!

Room Tip: Ocean front is great, worth it if you have traveled all the way there.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 26, 2014
Dear TravelGuyToo, thanks for providing feedback on your recent stay with us. We appreciate your kind words about our excellent views, friendly and attentive staff, great location and beautiful beach. We are so glad that you and your girlfriend had a wonderful time!

Did you have the opportunity to enjoy all the fun activities that the hotel offers such as our free bike rentals? One of the most enjoyable ways you can spend a beautiful breezy morning in Cayman is by discovering the island by bicycle. We were inspired by memories of riding along through the picturesque countryside with loved ones during our own vacation experiences and wanted to re-create these special moments for our guests. At our resort, we can even supply our guests with a personalized picnic basket to take on their journey in case they decide you want to find a perfect spot at a nearby beach or park to lay down a blanket and share a picnic with loved ones.

Thank you for choosing us as your Beach House in Cayman and we look forward to welcoming you and your girlfriend back again soon!

All the best,
Ingrid Chaves, Director of Rooms Operations
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Charlotte, North Carolina
Top Contributor
71 reviews 71 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 22, 2014

My wife and I spent our anniversary here at the Marriott Grand Cayman Beach Resort located right on Seven Mile Beach. Every employee we came in contact with for the entire week we were here was friendly and professional in every way. My wife was exceptionally impressed with Marisela who brought her coffee to our suite every morning and delivered our lunch on several afternoons. We never saw Marisela without a big smile on her face. What a wonderful way to start your day. The staff on the beach, by the pool, and inside the resort were all amazing to us. There is an artificial snorkeling reef just off the beach in front of the hotel with a large population of tropical fish and a very large number of sea urchins so be careful! I was impressed the amount of new growth coral that had begun to sprout up on the large balls that form the reef.

The resort is a little bit dated, but the management is well aware of this fact and will actually close the property for a full month in September on 2014 for major renovations. They were already painting the exterior the last few days we were on vacation. We can't wait to see how things look on our next visit.

I have to give special thanks to the Executive Assistant to the General Manager, Cristina who was an amazing liaison as I worked to plan the prefect anniversary vacation for my wife Rachel. Cristina handled a myriad of emails from me starting in mid-September, 2013 when I first made our reservation a full 11 months before our vacation. Great job Cristina!

Overall our week at the Marriott Grand Cayman Beach Resort was a fantastic experience. We have travelled all over the Caribbean and we both agree that the beach and ocean here in Grand Cayman was the best we have experienced. It reminded us of the beach and ocean at our former family beach house in Panama City, Florida. Not quiet the same sugar white sand you find on the Gulf of Mexico on the panhandle of Florida, but close.

One important note for anyone considering a vacation to Grand Cayman, everything here is very expensive. Not just at the Marriott, but every where we visited in Georgetown. The exchange rate is about $1.00 Cayman Island Dollars = $1.25 USD so everything appears to be a little cheaper until you do the math. A bacon cheeseburger with fries is $18 on the menu which is $22.50 USD before the 16% gratuity/service charge which is automatically added to every check which makes that delicious burger and fries a whopping $26.10 USD. If you do decide to visit paradise here in Grand Cayman, don't forget to bring your Gold Card!

Room Tip: Any of the rooms facing the ocean are excellent, the higher the floor, the better the view.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 26, 2014
Dear NCDawgFan, thanks for providing feedback on your recent vacation. We are so happy to hear that you and your wife enjoyed your anniversary with us! We appreciate your generous comments about our friendly and professional staff. I will makes sure to pass on your compliments to Marisela and Cristina – they will be thrilled to hear that they made such a lasting impression on your time with us.

Isn’t the Artificial Reef Project along our beachfront fantastic? Many of our guests have commented on how they enjoy observing the fish that surround the area and even bring breadcrumbs with them to feed them. Did you have the chance to go on the Kittiwake Shipwreck Tour, which is organized by Red Sail Sports (next to the Towel Hut and pool)? They offer boat rides to the Kittwake a few times a week – it is one of the most unforgettable experiences! What I really like about it is that you don’t have to be an experienced diver to appreciate the wreck. It is one of the most accessible shipwrecks with the top of it within seven feet of the surface – it is like being in a swimming pool! Plus the wreck is slowly being transformed into an artificial reef and is teeming with colorful fish. It really is an experience that is not to be missed!

As you mentioned, we are currently undergoing a massive renovation of all our public spaces, including our lobby, restaurants, meeting rooms and fitness center. It is going to be a design overhaul that will completely change the look and feel of our whole resort. The Beach House is going to look better than ever and we look forward to welcoming you back soon so you can experience all the fabulous enhancements!

Thank you for choosing Marriott and we hope to see you and your wife again soon.

All the best,
Ingrid Chaves, Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Grand Cayman Beach Resort

Address: 389 West Bay Road | PO BOX 30371, Seven Mile Beach, Grand Cayman
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#2 Top resorts Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
#4 Family Hotel in Seven Mile Beach
#5 Romantic Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott Grand Cayman Beach Resort 4*
Number of rooms: 295
Official Description (provided by the hotel):
The all new Beach House at the Grand Cayman Marriott makes you feel right at home. All of our spacious 295 guest rooms have been completely refurbished. The main lobby "Anchor & Den" has transformed into a spacious, yet cozy place where you can connect, relax and spend time with family and friends. Experience enhanced culinary offerings at the new outdoor beach fish grill restaurant Veranda or have a drink at the Vista Bar. ... more   less 
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Also Known As:
Marriott Grand Cayman Beach Hotel Seven Mile Beach
Marriott Seven Mile Beach
Grand Cayman Marriott Beach Resort
Seven Mile Beach Marriott
Marriott Grand Cayman Beach Resort Cayman Islands

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