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“Excellent Staff, Great Location” 5 of 5 stars
Review of Marriott Grand Cayman Beach Resort

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Marriott Grand Cayman Beach Resort
4.0 of 5 Resort   |   389 West Bay Road | PO BOX 30371, Seven Mile Beach, Grand Cayman   |  
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Ranked #4 of 10 Hotels in Seven Mile Beach
Houston
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Excellent Staff, Great Location”
5 of 5 stars Reviewed August 25, 2014

I spent 4 days in the Caymans with my girlfriend and can tell you that its an excellent place to visit, but the Marriott Grand Cayman made it even better. From the moment we walked through the door, things took a great turn. I was upgraded to a suite that made for an unexpected delight in the week (room 456 was great) and also made for a happy girlfriend. Excellent view of the ocean, a clean cool room, and silence at night for great sleep.

The friendly and attentive staff made the difference. On the beach, at the hotel bars, in the restaurants, in the gift shop, the team was superb.

On the property you will find great access to the beautiful beach, equipment rental available, a great courtyard with a dozen or so turtles that will swim up to you, and enough in the way of food and drink to keep you on the property. For a night out, restaurants are a quick 5 mins way. Even the trip from the airport to the hotel was easy.

Marriott Grand Cayman, excellent work!

Room Tip: Ocean front is great, worth it if you have traveled all the way there.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 26, 2014
Dear TravelGuyToo, thanks for providing feedback on your recent stay with us. We appreciate your kind words about our excellent views, friendly and attentive staff, great location and beautiful beach. We are so glad that you and your girlfriend had a wonderful time!

Did you have the opportunity to enjoy all the fun activities that the hotel offers such as our free bike rentals? One of the most enjoyable ways you can spend a beautiful breezy morning in Cayman is by discovering the island by bicycle. We were inspired by memories of riding along through the picturesque countryside with loved ones during our own vacation experiences and wanted to re-create these special moments for our guests. At our resort, we can even supply our guests with a personalized picnic basket to take on their journey in case they decide you want to find a perfect spot at a nearby beach or park to lay down a blanket and share a picnic with loved ones.

Thank you for choosing us as your Beach House in Cayman and we look forward to welcoming you and your girlfriend back again soon!

All the best,
Ingrid Chaves, Director of Rooms Operations
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2,639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (736)
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Charlotte, North Carolina
Top Contributor
71 reviews 71 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 22, 2014

My wife and I spent our anniversary here at the Marriott Grand Cayman Beach Resort located right on Seven Mile Beach. Every employee we came in contact with for the entire week we were here was friendly and professional in every way. My wife was exceptionally impressed with Marisela who brought her coffee to our suite every morning and delivered our lunch on several afternoons. We never saw Marisela without a big smile on her face. What a wonderful way to start your day. The staff on the beach, by the pool, and inside the resort were all amazing to us. There is an artificial snorkeling reef just off the beach in front of the hotel with a large population of tropical fish and a very large number of sea urchins so be careful! I was impressed the amount of new growth coral that had begun to sprout up on the large balls that form the reef.

The resort is a little bit dated, but the management is well aware of this fact and will actually close the property for a full month in September on 2014 for major renovations. They were already painting the exterior the last few days we were on vacation. We can't wait to see how things look on our next visit.

I have to give special thanks to the Executive Assistant to the General Manager, Cristina who was an amazing liaison as I worked to plan the prefect anniversary vacation for my wife Rachel. Cristina handled a myriad of emails from me starting in mid-September, 2013 when I first made our reservation a full 11 months before our vacation. Great job Cristina!

Overall our week at the Marriott Grand Cayman Beach Resort was a fantastic experience. We have travelled all over the Caribbean and we both agree that the beach and ocean here in Grand Cayman was the best we have experienced. It reminded us of the beach and ocean at our former family beach house in Panama City, Florida. Not quiet the same sugar white sand you find on the Gulf of Mexico on the panhandle of Florida, but close.

One important note for anyone considering a vacation to Grand Cayman, everything here is very expensive. Not just at the Marriott, but every where we visited in Georgetown. The exchange rate is about $1.00 Cayman Island Dollars = $1.25 USD so everything appears to be a little cheaper until you do the math. A bacon cheeseburger with fries is $18 on the menu which is $22.50 USD before the 16% gratuity/service charge which is automatically added to every check which makes that delicious burger and fries a whopping $26.10 USD. If you do decide to visit paradise here in Grand Cayman, don't forget to bring your Gold Card!

Room Tip: Any of the rooms facing the ocean are excellent, the higher the floor, the better the view.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 26, 2014
Dear NCDawgFan, thanks for providing feedback on your recent vacation. We are so happy to hear that you and your wife enjoyed your anniversary with us! We appreciate your generous comments about our friendly and professional staff. I will makes sure to pass on your compliments to Marisela and Cristina – they will be thrilled to hear that they made such a lasting impression on your time with us.

Isn’t the Artificial Reef Project along our beachfront fantastic? Many of our guests have commented on how they enjoy observing the fish that surround the area and even bring breadcrumbs with them to feed them. Did you have the chance to go on the Kittiwake Shipwreck Tour, which is organized by Red Sail Sports (next to the Towel Hut and pool)? They offer boat rides to the Kittwake a few times a week – it is one of the most unforgettable experiences! What I really like about it is that you don’t have to be an experienced diver to appreciate the wreck. It is one of the most accessible shipwrecks with the top of it within seven feet of the surface – it is like being in a swimming pool! Plus the wreck is slowly being transformed into an artificial reef and is teeming with colorful fish. It really is an experience that is not to be missed!

As you mentioned, we are currently undergoing a massive renovation of all our public spaces, including our lobby, restaurants, meeting rooms and fitness center. It is going to be a design overhaul that will completely change the look and feel of our whole resort. The Beach House is going to look better than ever and we look forward to welcoming you back soon so you can experience all the fabulous enhancements!

Thank you for choosing Marriott and we hope to see you and your wife again soon.

All the best,
Ingrid Chaves, Director of Rooms Operations
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Carrollton, Texas, USA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2014

Had to sweep my wife away to a Beachfront Hotel and I must say that The Marriott Grand Cayman Beach Resort, did NOT disappoint. The rooms, the bar, the restaurant, the service, the water, the view ... EVERYTHING exceeded my expectations. The Marriott was able to satisfy EVERYTHING my wife was wanting for her birthday. Thank You !! :-)

Room Tip: Ocean View is a MUST have for this to be a FANTASTIC experience !!
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 26, 2014
Dear JMcPeople, thanks for taking the time to provide a review of our resort. We are thrilled that your wife had a wonderful birthday get-away at our Beach House! We appreciate your kind words about our rooms, restaurants, customer service and fantastic views. It is music to our ears to hear that everything you experienced exceeded your expectations!

I like the pictures that you took of our beautiful beachfront. Watching the Cayman sunset is a big ritual for us and we want to share this experience with our guests. You may have noticed that we set up distinctive right on the beachfront at the end of the day so guests have the perfect picture opportunity as the sun goes down. We hope that you were able to take part in some of our beach house activities like our bonfire nights and movie screening under the stars. They are such wonderful settings to create special memories with loved ones!

Thank you for choosing Marriott and we hope to welcome you back to our Beach House again very soon!

All the best,
Ingrid Chaves, Director of Rooms Operations
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Carlsbad, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2014

Spent August 9 through 15th, 2014 at the Marriott in Grand Cayman and couldn't have had a better vacation. The room had a beautiful ocean panoramic view and the hotel staff could not have been nicer or more accommodating. Each day when we went down to lounge by the pool and/or beach, we were always able to find a lounge chair and someone ready to help us with towels and put up an umbrella to meet our needs. The food was excellent, the staff ready with island tips and helping with arrangements for taxi's or tours. I traveled in with my Sister and son's 16 & 20. We all had a great time. I would highly recommend the hotel and the Sting Ray City Tour with Catamaran - spectacular. Thanks so much to the staff at the Marriott for making it such a memorable vacation.

Room Tip: Would pay extra for the ocean view it was spectacular. We were over the pool, 5th floor. Not noisy
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 22, 2014
Dear SLeanne2014, thanks for sharing your recent holiday experience with us. We are delighted that you and your family had the best vacation ever! We appreciate your lovely comments about our beautiful views, accommodating staff and excellent food. We love to hear that our team made such a positive impression on your time with us.

I am also happy to hear that you had the chance to dine at our restaurants. With more than 106 different nationalities represented on our beautiful island, Cayman inevitably have a diverse culinary offering. There are a mixture of gastronomic influences stemming from Europe, South America and the rest of the Caribbean (just to name a few). At our restaurants, we provide fresh, simple and innovative dishes. By offering various specialty nights, we feel that we can really showcase a diverse range of delicious cuisines. I am glad that you enjoyed it!

Thank you for recommending us and we look forward to welcoming you back to our beautiful island again very soon.

All the best,
Ingrid Chaves, Director of Rooms Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed August 21, 2014

We visited the Marriott for three nights in August to celebrate my wife's 50th Birthday. From the moment we walked in, we felt so welcomed. We were greeted at the door with warm smiles and attentive service. Everyone at the check-in desk was great, wishing my wife a happy birthday as soon as they met her. We were even upgraded to an oceanfront room, which was spectacular and beyond our expectations. Upon entering the room, there were birthday balloons and sweet treats awaiting us. Andrew Dear, Room Operations Manager, was always available and made us feel as if we were his only guest…always stopping us and asking if everything was okay and if there was anything we needed.

As for the food, it was delicious. We ordered room service and ate at the Sol Beach Bar. We also ate off site at Coconut Joe's and The Sunshine Grill and we felt that the food at The Marriott was much better…no doubt about it!!

On to the beach, what beautiful water. Crystal clear water and soft powdered sand…Amazing!
We can't wait to return!!!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 27, 2014
Dear JPL33, thanks for taking the time to provide a review of our resort. We are delighted to hear that your wife had a wonderful 50th birthday with us! We appreciate your generous comments about our attentive customer service, delicious food and our beautiful beachfront. I will also make sure to tell Andrew that you mentioned him in your feedback – he will be so glad to hear that he made a lasting impression on your time with us.

We are delighted that you enjoyed your dining experiences with us! I recently attended a tasting panel for the new menu in Solana and I am really looking forward to the dishes we will be serving! The theme for our restaurants after our renovation will be inspired by international cuisines with a Caribbean flair. The menu is going to be absolutely amazing with dishes like jerk pork poutine, pork belly crepe and a Caribbean lobster roll; just to name a few. Watch this space to hear more about all the exciting changes that will be taking place at our resort in the next few months. We hope you will be impressed by all the fabulous enhancements to our hotel the next time you visit!

Thank you for choosing us as your Beach House in Cayman and we look forward to welcoming you back to our beautiful island again very soon.

All the best,
Ingrid Chaves, Director of Rooms Operations
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Syracuse, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 20, 2014

The hotel's location is breath taking and Nelson rocks-how I wish he were here our entire stay-he is genuinely at your service and makes you feel like royalty. Kathryn and Kathy were outstanding for my 8 year old when he was present at the Kids Club-triple kudos to them for their superb finesse to details for the children. Litha, Andre and Cate were a pleasure each day as we spent many hours in the pool and at the beach.
Rachael is the best beach server in the world and we will be back to the Grand Cayman Islands mainly because of her and Nelson.
However, Premium Elite status did not get us an ocean view room and I don't know if it was because of the upcoming major renovation that the hotel is going through; but, for the last 2 days of our vacation, I had to get the drinks, entrees and clean up for my family because there was no one to provide us service by the pool. Thank goodness there was at least one person behind the desk when we had a question or need a service because doormen were scarce.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 21, 2014
Dear Lynda S, thank you for taking the time to provide a review of our resort. We really appreciate your feedback about our breathtaking location and fantastic staff. I will make sure to tell Nelson, Kathryn, Kathy, Litha, Andre, Cate and Rachael that you mentioned them individually in your review. All your lovely comments will be music to their ears. I agree, I think we have the friendliest, kindest and most professional team in Cayman. Our staff genuinely care and want to go above and beyond to ensure that our guests are having a great vacation experience.

However, we are sorry to hear about the inconvenience caused during your stay with us. As you mentioned, we are heading into a major renovation in September and October, which will affect all our public spaces including our lobby, restaurants, meeting rooms and fitness center. It is going to be a design overhaul, which will transform the look and feel of our Beach House. Having said this, the satisfaction of our guests is our top priority so I deeply regret that you were disappointed with aspects of your stay.

We hope to welcome you back soon so you can experience all the spectacular upgrades to our resort. Thank you for choosing Marriott and we look forward to seeing you soon.

All the best,
Ingrid Chaves, Director of Rooms Operations
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 20, 2014

We are a family of 8 booked 2 hotel rooms.
We had a great time. The property has a beach great for snorkeling.
The food was good and the service was good.
We had a Fabulous Front Desk Customer Service Manager named Alex.
He helped us with virtually everything. He gave us pointers, made recommendations, gave us complimentary service when the hotel failed to deliver and acted as our private concierge. He made our stay very pleasant. We normally stay at Ritz Carlton and was leery of Marriott service but Alex certainly surpassed our expectations. He belongs at the Four Seasons!

Room Tip: We had the garden view. Even though we were upgraded, we turned the ocean view down as it is noisy...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_GrandCayman, Manager at Marriott Grand Cayman Beach Resort, responded to this review, August 21, 2014
Dear Consulltus, thanks for sharing feedback on your recent vacation with us. We are thrilled that you and your family had a great time! We appreciate your generous comments about our good food and customer service. I will make sure to pass on your compliments to Alex – he will be delighted to hear that you said he made your stay with us very pleasant.

I think Seven Mile Beach is one of the most picturesque beaches in the Caribbean with its calm and warm waters and soft powdery sand – it really can’t be beat! It sounds like you able to enjoy our Artificial Reef Project, which is just a short swim from our beachfront. Many of our guests tell us that they really enjoy snorkeling around the man-made reef balls and often bring breadcrumbs to feed the colorful fish that surround the area. You may have also noticed the relaxation platforms that we have floating along our beachfront as well – they create a fun setting for guests to decompress and nothing compares to the beautiful view of the ocean surrounding you.

Thank you for choosing us as your Beach House in Cayman and we look forward to welcoming you and your family back again very soon!

All the best,
Ingrid Chaves, Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Grand Cayman Beach Resort

Address: 389 West Bay Road | PO BOX 30371, Seven Mile Beach, Grand Cayman
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Seven Mile Beach
#2 Business Hotel in Seven Mile Beach
#2 Top resorts Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
#4 Family Hotel in Seven Mile Beach
#5 Romantic Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott Grand Cayman Beach Resort 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Marriott Grand Cayman Beach Hotel Seven Mile Beach
Marriott Seven Mile Beach
Grand Cayman Marriott Beach Resort
Seven Mile Beach Marriott
Marriott Grand Cayman Beach Resort Cayman Islands

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