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“Top notch customer service and beautiful resort” 5 of 5 stars
Review of Marriott Grand Cayman Beach Resort

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Marriott Grand Cayman Beach Resort
4.0 of 5 Resort   |   389 West Bay Road | PO BOX 30371, Seven Mile Beach, Grand Cayman   |  
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Ranked #4 of 10 Hotels in Seven Mile Beach
Marmora, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Top notch customer service and beautiful resort”
5 of 5 stars Reviewed September 5, 2013

Just returned from our stay at the Marriott. I visited years ago and there was virtually no beach. That has all changed with the off shore reef and lovely beach. The water is crystal clear and there were fish to snorkel with thanks to the new reef. The resort is remodeling the top floors but we were on the first and second floor and had no noise issues at all. The lobby is fun and inviting. The beach side terrace restaurant and beach bar were wonderful ! It is a beautifully done top name resort but what made our stay so exceptional was hands down the fabulous customer service by the staff. Every staff member we encountered went above and beyond to be helpful and make our stay wonderful. If I had a dollar for every time a staff member would say " let me help you...you're on vacation" I could have payed for my entire stay. The management of this hotel is doing an extraordinary job with staff training. We stay at Marriott's , Westins, Hyatt's and this resort had the best overall customer service. There are many beautiful resorts to stay at on Grand Cayman or other islands but I would return here because the staff made our stay so nice! I was on Maui this past year and neither the Marriott or Westin could even come close to how nice the staff was here. Julie from the lobby bar was fantastic. She went above and beyond. The young doorman helped us with our car when we couldn't get it started. Each day he would recognize us and offer to help us in some way. Front line PR should use him as an example.
I could go on and on....I travel multiple times a year and this tops my list ! This was a girl's vacation but I can't wait to return with my husband.

Room Tip: Ask for one of the newly remodeled rooms if you go a few months from now.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,792 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (794)
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English first
New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 4, 2013

I did enjoy my stay at this resort, the concierge were really helpful in setting us up for excursions and or directing us to the nearest restaurants/nightlife..Make sure you visit the turtle farm and swim with the dolphins, they are a cab ride away and right across the st from each other. The beach was beautiful but filled up quickly, to get a nice seat you have to wake up early. I also really enjoyed the complementary beverage and rum cake when you check in. Rooms are decent, we had a garden view and we literally were stuck in front of a tree. The cool thing is that an Iguana lived in the tree and would travel up to our floor everyday and we got some cool pictures. I love cayman island and although i would prefer to probably stay at a 'nicer' hotel in the future, in regards to budget on an already expensive island, Marriot is your way to go.

Room Tip: Dont get a garden view room, pay the extra and treat yourself to an ocean view. By far on of the bes...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beavercreek, Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

The top two floors in this hotel are undergoing renovation. We knew this every minute we were in our room during the day because it was happening right above our 2nd floor room. The mamager sent us various trays of food and wine, and took 1 nights cost off our bill, but the noise continued. I am not just talking regular construction noise, think drilling into cement floor , right over our ceiling.It started at 7:30 am , so sleeping after that was impossible. The only thing we could do was to stay out of the room during the day. There were no rooms to move to. The hotel is located on a very busy street, near very few stores or restaurants. At certain times of the day, it was very hard to croos the street. On the plus side, having the hotel only with half the rooms available made the beach and other facilities far less crowded. The people who work there were very friendly, but just didn't seem to know what to do about the noise. The beach was fant
astic, the best part of the hotel. Except for bars, little goes on at night that we could find. The Stingray city is not to be missed. Would we go back? Probably not, but it was owrth the trip to go once.

Room Tip: Choose first floor until construction is completed.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

very friendly service and hospitality. Chamber maids were excellent with providing us with extra toiletries like shampoo and conditioner as I have waste length long hair. I would recommend this place to every one.

Room Tip: We stayed in a luxury suite. we found the room more than adequate.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey, United States
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

In our week long vacation on this beautiful island the staff at the hotel made everyday even more special. We received a friendly "Good Morning" each morning and a welcoming smile on our way back in every evening.

Room Tip: The turtle pond is a great view! The balconies with the beach view have been renovated since my visi...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansdale, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 3, 2013

Beach was unkept and hotel allows people to claim chairs for hours in the morning with out being available (Place towel down and come back 3-4 hours later for beach front seats).

Rooms were not so great but if you reserve a Ocean View Demand it !!

Staff was ok we moved rooms three times.

Room Tip: Make sure if you request a Ocean view you get one..........
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

Rooms and service is A+!!! The beach is beautiful and clean!! We had a wonderful time and would LOVE to go back! The restaurant and bar in the hotel are pricey but the hotel is walking distance to many fast food eateries. The staff was soo friendly and helpful!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Grand Cayman Beach Resort

Address: 389 West Bay Road | PO BOX 30371, Seven Mile Beach, Grand Cayman
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#2 Top resorts Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
#4 Family Hotel in Seven Mile Beach
#5 Romantic Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Marriott Grand Cayman Beach Resort 4*
Number of rooms: 295
Official Description (provided by the hotel):
The all new Beach House at the Grand Cayman Marriott makes you feel right at home. All of our spacious 295 guest rooms have been completely refurbished. The main lobby "Anchor & Den" has transformed into a spacious, yet cozy place where you can connect, relax and spend time with family and friends. Experience enhanced culinary offerings at the new outdoor beach fish grill restaurant Veranda or have a drink at the Vista Bar. ... more   less 
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Also Known As:
Marriott Grand Cayman Beach Hotel Seven Mile Beach
Marriott Seven Mile Beach
Grand Cayman Marriott Beach Resort
Seven Mile Beach Marriott
Marriott Grand Cayman Beach Resort Cayman Islands

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