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“Great location and choice” 4 of 5 stars
Review of Marriott Grand Cayman Beach Resort

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Marriott Grand Cayman Beach Resort
4.0 of 5 Resort   |   389 West Bay Road | PO BOX 30371, Seven Mile Beach, Grand Cayman   |  
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Ranked #4 of 10 Hotels in Seven Mile Beach
Grand Cayman
Top Contributor
124 reviews 124 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
78 helpful votes 78 helpful votes
“Great location and choice”
4 of 5 stars Reviewed June 11, 2013

After making a stay-cation weekend at the Marriott, we were pleased with the rooms, cleanliness, service and restaurants at the Marriott.

Located ideally along the 7 Mile Beach strip, the Marriott's staff are very friendly and welcoming. We found the rooms to be well equipped and spacious and the beds were very comfortable too!

The beachfront location is great and makes it easy to stroll or just relax with nearby beach bar and snacks available.

The breakfast buffet is also a great choice and you will be amazed at the high level of attention from the staff and servers!

Room Tip: Higher floor overlooking gardens will be quieter
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,624 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (734)
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Kentucky
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 11, 2013

We spent 8 nights at the Marriott on Seven Mile Beach. The staff was extremely friendly and the location is very good. The reason for only 3 stars is due to a number of problems. The biggest was that our air conditioning went out on Wednesday and was not fixed until Saturday. A/C is important in Grand Cayman in June. Compounding the problem was the fact that we were mislead on multiple occasions by the front desk. Maintenance people would come to our room and say it was fixed, but it obviously was not. There were other maintenance problems in our room and surrounding rooms, primarily with plumbing.

I look very forward to our next visit to Seven Mile Beach, but I will select a different hotel.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kansas City, Missouri
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 11, 2013

We've stayed here twice in the past 5 years, and we noticed a decline on this visit. NEGATIVE: From the beginning, our bathroom smelled awful. Urinal-in-a-bus-station awful. Right after housekeeping came, it was okay - kind of bleachy, but within an hour, the urine smell returned. We just kept the door shut, so it didn't ruin our visit. The beach seemed different this visit, as well. The Reef Balls that they have in place as a conservation measure, seem closer to shore or in shallower water than they did on our last visit, which kind of makes the beach swimming seem closed in and crowded. The water is too shallow to swim out over them, so you have to go around if you want to snorkel out past them. The water off the beach was kind of murky, with a lot of sediment floating around. POSITIVE: I DID see an enormous stingray (about 3-4' wingspan) right off the beach while snorkeling out past the reef balls. NEGATIVE: The turtle pond was stagnant the first couple of days were were there, then they drained it and spent several days scrubbing. It was finally refilled on our last day. No criticism - I'm sure it was just bad-luck timing on our part. POSTIVE: The people working here were extremely friendly and helpful, from the towel check-out people to the doormen. In fact, it seemed that the "lower" on the organizational chart you went, the friendlier the staff! NEGATIVE: Beach drink/food service was a bit spotty, and stopped altogether at 5pm. Drinks were expensive, too. NEGATIVE: "Hot Tub" was lukewarm, at best. IN SUMMARY: If we had actually PAID to stay there, I would probably give it a worse rating, but we used Marriott points, so I would feel bad complaining too much.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Barryville, New York
1 review
4 of 5 stars Reviewed June 10, 2013

went to the feast 2 years ago with my wife while staying at sunshine suites and found it to be well worth the money.the food was excellent and a very wide variety ofseafood ,sushi,jerk ,salads and meats.this year we decided to stay at the marriott with a party of 5 family members and decided we would go to the feast on our last night,WHAT A MISTAKE.first upon walking in the flies on all the food was unbeleivable.the selection of food was substantially less,no sushi ,very little seafood and everything was infested with flies.the quality of the food was seriously much ,much worse than the first time we were there.the only thing that improved was the price.i do have to say that after complaining to the manager he took off 50 percent of th bill ,but for the 190.00it cost their are a lot better retaurants that you can feed five people for the same price at a much better quality.

Room Tip: go to sunshine suites.thats where we will be staying next time
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Solon, Ohio
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 10, 2013

This property has a great location on Seven Mile Beach. Nestled between some condo/time shares, the property has excellent beach access and a very good and friendly staff. Rooms are average...nothing special, but clean....ours had a slight mold smell from time to time, usually when the A/C was turned to 66....but it was not overwhelming. This location appears to host a lot of company functions.....there were a couple private events while we were there. Free internet in the lobby and daily rate is $12.95 for 24 hours. The pool is small and simple. The online promotional photos look a bit better than the actual pool. Service at the pool for drinks appeared to be a problem for many people....I also read some reviews that said the same thing...the bar to order is only about 30 feet away from the pool so you can still get drinks and food very close by. The beach access is great and you can lounge there too. There are floats and lounge platforms available (first come, first serve) in the ocean....they are great to lounge on. TIP: They are available all night as well and the pool and ocean area are typically available until 11pm.....I recommend floating on the ocean at night and listening to the entertainment on land.......the ocean and pool are not crowded at night and it was a great experience for my wife and I. They hosted a wedding and reception on the beach when we were there as well.....it was pretty well done and the 75 + guests I saw all appeared to be well taken care of. There is a great open water area in the atrium that has lounge swings, chairs and turtles floating around...very cool. The ocean view rooms overlook the pool so be prepared for a little night time noise until about 10pm or 1pm on some nights. Overall, a good property that deserves a solid 4 stars.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Olathe, Kansas
2 reviews
5 of 5 stars Reviewed June 9, 2013

My wife and I stayed at the Marriott Grand Cayman in late May for a week and it was one of the best vacations we've been on. We have been to Kona, Maui, Tortola, Aruba, and Playa del Carmen but overall this vacation was the best. We had beautiful weather the entire trip. It rained only one morning but was done by 8:00. The hotel staff was very helpful and extremely friendly throughout our stay. We felt like we even got to know them as the week went on. The food at the restaurants was good. However we were disappointed that the restaurant by the beach / pool area didn't offer breakfast. We enjoyed the ocean views in the mornings and wished we could do so with a cup of coffee. There are also a few restaurants within walking distance of the hotel.

The hotel is at the southern end of seven mile beach and the beach is a bit narrow, but it is quite and peaceful. There are some floating rings in the ocean that allow you to layout in a shallow pool of water and enjoy the views up the beach. Some reviews talk about the good snorkeling in front of the hotel. While there are some fish but little to no coral at this man made reef.

If you rent a car definitely go to Georgetown and snorkel in front of Paradise Point restaurant at Eden Rock. There is a ladder to enter the water at the restaurant. There are many large tarpon (fish) here because people feed them, but don't worry they will not bother you. If you swim out about 150 yards you will see huge coral formations and lots of fish. The visibility is incredible at about 100 feet. We also snorkeled at Cemetery Beach, although good it wasn't as good as Eden Rock but the beach there is beautiful white sand.

Stingray city can be a fun tour. We rented jet skis and rode out to the sandbar to see the sting rays before going to a snorkel spot and then to starfish point. This tour was worth the $150 for the 2.5 hrs or so we were gone. When we arrived at stingray city we were one of only 3 small groups there and had a great time feeding the stingrays.

Room Tip: Get out of the room and enjoy your vacation! The room is just a place to lay your head :)
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles
Top Contributor
141 reviews 141 reviews
28 hotel reviews
Reviews in 47 cities Reviews in 47 cities
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed June 9, 2013

A business trip to Grand Cayman, on which my wife was accompanying me, had me scrambling on short notice to get a hotel room in this woefully under-supplied market. My first two choices, the Ritz-Carlton and Westin, were both sold out. I thought I was fortunate to get all four nights in one hotel, the Marriott. And then we arrived.

Despite a lot of emailing with the hotel when a junior suite became available for all four nights, avoiding the need to change rooms in the middle of our stay, the front desk totally botched the reservation and our king-bed junior suite became a twin-bed junior suite, because it had been given away to an earlier arriving guest. Twin beds would not do for all four nights but there was no alternative on the first night. To address the inconvenience, the front desk offered us a complimentary dinner in the bar (that is, not from the main menu or in the main restaurant). We later found those charges on our bill and it took a round of wrangling for it to be removed. Then the Internet didn’t work properly. Those charges were supposed to be reversed also and, of course, were not without the same need to go through another round of negotiations.

For our further inconvenience, we were offered a full suite but at the junior suite rate, in other words, no concessions or adjustment for all the problems, not even for the first night when we got the wrong room. Only a prolonged discussion with the general manager resulted in a generous (but fair under the circumstances) adjustment to the total bill.

Apart from the chaotic service, the rooms are tired and the entire hotel feels like a medium-quality motel rather than the five-star hotel they bill themselves as, and bill their guests as. It does no good to tell a disappointed guest that the hotel will be undergoing a multi-million dollar renovation. What does that do for this guest on their stay at these unsupported rates? The fact is that the hotel is not the elegant Ritz-Carlton or the newly-renovated beachy Westin. And even then, money alone cannot fix the poor service (how about housekeeping at 4 pm, blaring music from the bar at 6:45 am and food orders completely forgotten?).

Unless you must stay here, the hotel is best avoided, pre- and post-reno.

Room Tip: We were guided by other Trip Advisor reviewers when originally picking our room location. We avoided...
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Marriott Grand Cayman Beach Resort

Address: 389 West Bay Road | PO BOX 30371, Seven Mile Beach, Grand Cayman
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Seven Mile Beach
#2 Business Hotel in Seven Mile Beach
#2 Spa Hotel in Seven Mile Beach
#3 On the Beach Hotel in Seven Mile Beach
#3 Luxury Hotel in Seven Mile Beach
#4 Family Hotel in Seven Mile Beach
#5 Romantic Hotel in Seven Mile Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott Grand Cayman Beach Resort 4*
Number of rooms: 295
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Also Known As:
Marriott Grand Cayman Beach Hotel Seven Mile Beach
Marriott Seven Mile Beach
Grand Cayman Marriott Beach Resort
Seven Mile Beach Marriott
Marriott Grand Cayman Beach Resort Cayman Islands

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