We stopped here during our cruise after we did the parasailing excursion. The boat dropped us off on 7 mile beach and the Royal Palms was right there! When we got to the bar at about 10:30 in the morning, we sat down to have a drink (hey it's vacation so I was ready for a fruity drink on the beach.) There were a few staff behind the main bar and we waited for someone to acknowledge us in any way (which wasn't right away and there was only one other person at the bar so it wasn't busy at all.) After drinking our drinks we decided to have one of the local beers-Caybrew. Again, you could clearly see that our cups were empty and not once did someone ask if we wanted something else. I had to speak up finally and ask for the beers. Not very good first impression! I was disappointed at this because we were on vacation and we were ready to drop some money at this place.
After the beer we walked behind the club to the beach and hung out there for awhile. It is sooooo beautiful!!!! After a few hours went by we decided to go back to Royal Palms to eat and sit under the beautiful cabanas they had around the pool. I should mention that I love that it is adults only in the pool. We decided to hang in the pool for a bit and I noticed they had a swim up bar!!!!! I had never been able to experience that so I was thrilled to see that! We swam over (bar was empty) except for a bartender. IMMEDIATELY we were acknowledged by the bartender (Lachlan.) He was so friendly! He made us a Mai Tai and it was well worth every penny! We had never had one before and wanted to try something new. It was sooooooo good! We had another and another! :) Lachlan made our experience there wonderful! He shared some history and information about the island which my husband and I both enjoyed. I was so glad we ended up having a good experience after all! We would like to thank Lachlan for his great customer service skills and for making the Grand Cayman stop a memorable one. He is truly an asset to this business! We will definitely return! If anyone from Royal Palms sees this, please tell Lachlan that the "Air Force couple" from Texas said hello!
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