My son and I rented BCD, Regs and Weights from Eden Rock. Ann serviced us and was friendly and gave us a dive briefing. When she handed us our weights but only one weight belt. I asked for the second belt and she informed me that my BCD had integrated weight pockets.
About 3/4 through the dive I started to experience buoyancy issues but it was a shallow dive and I didn't think much about it. Then when doffing the equipment, I noticed that I had lost all of the weight out of my left-side integrated weight slot... yet the flap and snap were still closed. I reported this to the attendant (a friendly young Brit) who said 'Oh, you should never use those integrated weight systems'. I told him I did at the direction of Ann. He apologized but said all he could do was to note the lost weights on my ticket. So I added another 7 lbs of weight to my ticket and asked for a weight belt. He marked 'lost 7lb weight' on the bottom of the ticket, handed me a new weight belt and changed the '1' to a '2' on the weight belt line of the ticket. After the dive, I settled the bill. Neither Ann or the young brit were there and a new, very nice young lady and a older British man were running the shop. I reported the issue I had experienced with the equipment. The older British man said, 'you have to pay for the weights you lost, there is no other option'. I asked if he felt it was fair since I was using the integrated weights at the direction of Ann. He said 'Ann is well trained and would never issue weights without a belt'. I tried to show him on the ticket where she had done precisely that but he simply refused to talk about it and said 'you are paying for the weights you lost and that's the end of it'. Also, on the second dive, the backup reg free-flowed and would not shut off until I shut-down the high pressure and reset the regulator. The equipment is also old and worn.
This is a nice dive site and 3/4 of the crew working there were nice. I think they are just very tired and burned out probably because they run so much cruise business through there that they don't take time to really treat customers fairly.
I might dive there again but I will never rent equipment from this business in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.