First time I visited I ate in. Took forever to get served and during my meal I was asked by 5 different people, who all seemed to have a different role, if everything was ok. While trying to enjoy the French onion soup this was extremely irritating. Soup was fab and caprese panini was ok. As they had only been open a few weeks I thought I would give them a second chance. Ordered the truffle parmesan to go and they were awesome, better than the ritz!! Went there again today, a public holiday, and they were very busy. Again ordered a to go waited about 25 minutes. There appeared to be some squabbling going on between the staff and chef which was a bit unprofessional in front of customers. Some guy called Patrick was handling the to go orders when they came out from the kitchen and I eventually got mine. I left and went to sit down to enjoy when I discovered he gave me the wrong sandwich, so I went back. After a mumbling apology I left again only to discover once again that another part of my order was wrong so I had to go back once again. This guy Patrick seriously needs some customer service training or else needs to find a job where people are not involved. I saw a few unhappy faces so I guess I wasn't the only one unhappy with the service. And the food needs to be consistent, the parm truffle fries were not as nice as last time. Think I am done with any further chances.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 24, 2013
Apologies for your last experience. As we change our service, we're finding a happy medium from the over-the-top service you had the first time. While we try to anticipate our tremendous volume on Public Holidays, we do our best to make sure everyones expectations are set to wait a bit longer than usual - though that's no excuse for mixing up your order. We're making some big changes later in the summer and we hope you can give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.