My family and I had a very nice vacation at Spanish Bay. However, these are our complaints, which I post to hopefully spur the owners into fixing a few problems. They aren't very serious problems. Prior to booking & arriving, I had exchanged several emails with the Resort's Lady Pamela,
1. When I arrived, I was under the impression that boat-diving was included, since I specifically had requested that 2 of 4 members of my family would be diving. It was somewhat of a shock to learn when I arrived, that each boat dive was $95 extra.
2. I was under the impression that for boat-diving, the boat would use the dock at Spanish Bay. But that isn't the case. For each of my 5 dives, we were bussed for 20 minutes into George Town to get on a boat, and bussed back after each dive.
3. For shore-diving from Spanish Bay, you can't take their tanks out of the resort, (so no free shore-diving elsewhere). The "North wall" at Spanish Bay begins at 65 feet depth and it is at a good distance from shore. On my first attempt to reach it, being a middle-aged man, I reached the half-way point on my air-supply before reaching it. On my 2nd attempt, I stayed shallow until reaching it, then descended and had only a few minutes of air-time to explore, before reaching the half-way point and needing to turn back. It was a very tiring long swim to reach the shore.
Note: there are reefs with fish, and a mini-wall, closer to shore than the true North Wall. But my underlying point here, is that boat-diving is highly worthwhile.
4. Despite my initial emails requesting Internet service and my willingness to pay for it, when I arrived, I was told that my rooms didn't have Internet, and it couldn't be arranged. I smiled, but I was very upset. I won't return to Spanish Bay for this reason. The front-desk person offered that I could come to the lobby, and use internet there, but THAT IS NOT SUFFICIENT.
5. Only 5 TV channels were working. SciFi, CNN, HBO, TNT and something else.
6. We had 2 rooms, one for parents, the other for our children, and in that room, the shower's water pressure was too weak to be usable. Our kids came to the parents room for showering.
7. There were no clocks in the rooms. No Alarm Clocks, which is stressful when you're supposed to wake-up each morning for a bus for a boat-dive at 8am.
8. Only 1 key was issued, per room. This was inconvenient every day, when divers and non-divers go in separate directions.
9. Our queen sized bed had a very tightly stretched bottom fitted sheet, which would slip off the corner of the bed every night, and I'd end up sleeping on its wrinkly retracted corner. They ought to buy bed-sheets that fit better.
10. Whenever lunch or dinner were served, a line-up for food would form (initially, for about 15 minutes), which is not a problem because no-one is in a hurry, but the line-up means standing in the sun. I'm a person who sun-burns very easily, and I wish there were a shaded canopy over the area where people line-up.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.