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“Better than expected” 5 of 5 stars
Review of Holiday Inn Resort Grand Cayman

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Holiday Inn Resort Grand Cayman
3.0 of 5 Resort   |   278 Crighton Drive | Crystal Harbour, Grand Cayman (Formerly The Grand Caymanian Resort)   |  
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Ranked #15 of 17 hotels in Grand Cayman
Montreal, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Better than expected”
5 of 5 stars Reviewed 4 days ago NEW

I was not sure how I would find my stay at this resort after reading the reviews, but I was pleasantly surprised. Yes, the resort is set further away from all the action on seven mile beach, but I had a car, it wasn't a problem. Everything, including the beach, is a 5 minute drive. The resort offers a free shuttle also.
The resort is very quiet and relaxing. The rooms and grounds are kept clean. The service at the front desk was excellent. I changed my room after check-in, and did not have any problem doing so with the staff ( I thank them for that! ). Every room has a nice balcony, and rooms are big. There is a pool, and many chairs available.The manager does a special welcoming party every Monday, which I find made all the difference from the other resorts. The good customer service is important to them.
I really enjoyed my stay!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 people have reviewed this hotel

Traveler rating
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    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
London
Top Contributor
132 reviews 132 reviews
68 hotel reviews
Reviews in 74 cities Reviews in 74 cities
91 helpful votes 91 helpful votes
1 of 5 stars Reviewed 1 week ago

I try not to stay in holiday Inns as they are typically drastically overpriced for what they are. The only good thing with this hotel is that the rooms are a reasonable size.
The wing which I was in has the feel of a run down dormitory and everything looks as if it has been skimped on. The food is bad. The breakfast is rubbish and the set up is ridiculously bad. I had to wait 25minutes before getting even my coffee in front of me! That is after i went looking for the menu myself as the staff seemed to be not bothered. Breakfast also only starts as 7.30am which is absurd.
This hotel is in the middle of nowhere.

I pity anyone who books a 'holdiay' here. Utterly rubbish.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Brought the family to Grand Cayman and stayed at the Holiday Inn Resort for our spring break. This property is not on seven mile beach and we knew that prior to booking. For those that complain and don't do your homework prior, shame on you!

The property is about 2.5 miles off of the main highway and is very well marked with directional signs. The resort itself was very quiet being on the north shore. No vehicle traffic and no people running around on 7 mile beach. The resort was great with most all of the rooms having either an oceanview or pool view. Rooms were very spacious especially if you have a 1 bedroom suite or larger. Staff was always very friendly and helpful. There was managers happy hour on Monday nights and also had free kayaking 2 days a week which we took advantage of. We had lunch/dinner several times in the restaurant and the food was great. There was a few specials every evening from fish to tacos to salads. Pricing was very reasonable compared to the other restaurants in the Cayman Islands and the kids eat free in the restaurant if staying at this property. There was a large pool that wasn't ever very crowded and could have been a little better picked up in the late evening hours. Tables/chairs were out of place and towels/dishes still on the tables late evening before the pool closed. The beach at the property was very rocky, but they did have a long dock that you could walk out which was extremely peaceful. Only issue was with the roosters that were residents of the property. They did start singing very early in the morning, but the staff had said they were going to be relocated the day after we departed.

All in all we had a great time in Grand Cayman and at this property. As a IHG Platnium member, I would definitely recommend and look forward to our next visit to the Holiday Inn Resort!

Room Tip: One bedroom suites with an oceanview or partial oceanview are great!
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

To begin with, they are very misleading with their advertising in saying they are in 7 Mile Beach. They are not! I had an "oceanfront" room, which was a man made beach that was probably 200 feet wide at best. Enough for some small water sports, but definitely away from everything. It takes 30 minutes to walk to town and the level of service is atrocious. This was an old abandoned timeshare project that Holiday Inn took under their flag. The hallways all smelled moldy and the rooms although spacious were just not up to par. The gym in literally one treadmill and a broken Pilates machine. Not worth staying here at all!

  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crestwood, Kentucky
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Renovated less then 1 year ago. rooms look fresh with microwave, frig, pull out couch, king bed, small balcony
Friendly & helpful staff.
FANTASTIC local valet man.
LOTS of watersports.
Beach is not the best & you will need footwear

Room Tip: ocean view but inside rooms would be better
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oulton Broad, United Kingdom
Top Contributor
101 reviews 101 reviews
36 hotel reviews
Reviews in 43 cities Reviews in 43 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here on business, and wanted a quiet stay away from the hustle a bustle.
Hotel was quiet, rooms quite large and adequate. My room overlooked the pool, I would have to agree with a previous review not to get a room looking outward from the complex, waster ground is to the North, a gold course to the south where if you had a room looking onto, you'd have a safety net immediately outside your balcony.
That said, the staff were friendly and helpful. The restaurant staff were friendly too.
The hotel is away from the West side main area, and looks out the the North Sound of Grand Cayman facing into the North Easterly winds, so the small hard beach really cannot be swam in.
In conclusion, good for quiet stays, but average hotel on what is an excellent island vacation

Stayed April 2014, traveled on business
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Grand Cayman, responded to this review, 3 days ago
Dear Spongeandcustard,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding our staff being friendly and helpful. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagan, MN
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We started with a timeshare years ago to take our extended family. Since it is on the Sound it is cheaper, not having a swimming beach was not a big deal for us. The units are decent in size and fully furnished so most of our meals are made by us saving money. As the years went by there were promises of a bigger pool and shore improvements. With the recession only the shore got any real attention.

Try to get a room on the ends toward the Sound or viewing the pool. The south side faces a golf course and a net. The north side faces an undeveloped area that looks bad.

We were very hesitant about the ownership changes and especially Holiday Inn. However, the infusion of money has improved the property.

If you are staying a week and intend to dive it is a great spot, with its own dive operator on site. If you plan to drive to Seven Mile beach and Rum Point it works well.

It is not on Seven Mile beach, so avoid it if that is what you want. Consider it if you want a less expensive vacation stay.

Room Tip: Don't get a room facing north or south.
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Grand Cayman, responded to this review, 1 week ago
Dear Svidas,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Resort Grand Cayman

Also Known As:
The Grand Caymanian Hotel
The Grand Caymanian Hotel Grand Cayman
Grand Caymanian Hotel
Grand Caymanian Resort
Hotel Grand Caymanian
Grand Caymanian
Holiday Inn Resort Grand Cayman Cayman Islands
Address: 278 Crighton Drive | Crystal Harbour, Grand Cayman (Formerly The Grand Caymanian Resort)
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Grand Cayman
#11 On the Beach Hotel in Grand Cayman
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Resort Grand Cayman 3*
Official Description (provided by the hotel):
Located on the northern coast of The Grand Cayman Island, The Grand Caymanian Resort takes any ordinary vacation and will transform your trip into the ultimate restful, romantic, and fun getaway. Just off the beaten path in Crystal Harbour overlooking the beautiful North Sound, our resort provides quiet tranquility for those seeking relaxation. Lay out by the pool, or take a leisurely swim in the stunning, crystal clear ocean. Our property also features amenities for those looking for a bit of fun. Rent from our on-site Jetski rentals, or grab some bikes and explore the Island at a slower place with the entire family. Guests can choose from modern rooms and suites, featuring balconies and gorgeous views of our beautiful island. The sun rises directly over the center of the resort each morning, so catch the sunrise, and then catch up on sleep later with a little poolside nap. With a private, secluded location, rentals for fun in the sun, and close proximity to Seven Mile Beach, our Grand Caymanian Resort is the perfect vacation spot for families, honeymooners, and local staycations. We look forward to welcoming you with our warmest hospitality soon. ... more   less 
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