Were we extremely disappointed with our stay at the BEYC (thankfully we live on Tortola so hadn't traveled far to get there and were only there for 2 nights!!!!) The rooms are dingy and in need of an upgrade (unless you like 1970’s décor), the resort in general could do with some tidying up and general maintenance, the "service" is poor and the staff are completely disinterested in meeting guests need (very much a take it or leave it attitude) and, the food is very mediocre (and it is not like you have the option of numerous other restaurants on your doorstep). Some examples; we arrived at 10am and after 4 follow-up calls our daughters bed was eventually delivered at 7:30pm, when we made our reservation we specifically asked for advice on the best type and room location (given we were traveling with a 3 year old and 7 mth old) yet we were assigned a room at the furthest end of the resort and as high up the mountain as you can get, the shuttle bus is inefficient (and the drivers hazardous) and we spend a good portion of our weekend waiting for it or traipsing up the hill with 2 kids and all their gear. In addition there were mix-ups with our check-out time (having the bellman arrive for our bags at 8:30am when we advised we would only be leaving after lunch), most requests needed to be repeated multiple times, we are still waiting for the General Manager to call us in regard to our complaints, and despite the Rooms Manager promising us she would make up for our experience, we are still waiting to hear from her over a month after we checked out.
The only thing the BEYC has going for it in our eyes is its gorgeous location (the North Sound is one of our most favourite places in all of the Caribbean) and the extensive Watersports program. We have stayed at almost all of the high-end resorts in the Virgin Islands (US & BVI) and have traveled extensively in the Caribbean and if you want our opinion we would highly recommend staying at Little Dix on Virgin Gorda (beautifully appointed rooms, attentive service, awareness of children’s needs, gorgeous gardens and grounds, an absolutely stunning beach and good food) and, if you want to visit The North Sound, go by boat or charter a yacht and do it that way.
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