This was not our first trip sailing thru Tortola and against our better judgement we stayed at the Mariner again. Foolish move on our part. Once again check in was at the lesiure of the staff, which was 2 hours past the posted time. Scarily, this was BETTER than last time! And to quote the rude lady at the front desk, check in hours are later on the weekend! Really? That isn't what the signs say! Even though we had reserved a king bed months in advance we were given a room with two youth beds. We had no hot water and our AC was not working either. When I contacted the front desk I was told that was the only room available and the water would be hot soon. When I asked about AC repair, I was asked if it was really broken. Needless to say the next morning the water was still cold and the AC was still (really) broken. The Mariner lacks staff with the drive to get anything done. The amount of trash on the grounds is disturbing. Overhearing staff say "thats not my job" was even more so. The toilet paper in the public restrooms was not placed on the rollers, but tossed on the back of the toilet instead. This place would be a very convienent base for sailing, however once again I was left with a bad taste in my mouth. What that I found the hardest was I spent almost 30 minutes in the morning trying to get a person on the phone and I received the same voice mail message at every extension. If that had been an emergency...
- Also Known As:
- Moorings-Mariner Hotel Road Town
- Moorings-Mariner Hotel
- Moorings Mariner Hotel
- Moorings Mariner Hotel Road Town
- Moorings Mariner Inn Hotel Tortola/Road Town