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“Stayed for 5 weeks on buisness” 3 of 5 stars
Review of Nanny Cay Marina & Hotel

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Nanny Cay Marina & Hotel
3.5 of 5 Hotel   |   Road Town, Tortola   |  
Hotel amenities
Ranked #3 of 14 Hotels in Road Town
Wakefield, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Stayed for 5 weeks on buisness”
3 of 5 stars Reviewed December 30, 2013

This resort as all your basic needs, the pool is clean and the beach is 50 yrds away, a couple of nice bars, one on the complex which is the beach bar and one near the entrance to the complex which is the spots bar, locals use this for food as well so it can be bad, the resturant on the complex is nice but a little pricey. Theres a great, friendly and quality price mini resturant n the mariner, i had a cooked breakfast every morning with great coffee.
This hotel is not a holiday hotel but grear for a stop over for a couple of days. The rooms are basic but very clean, if you are staying any longer you need a vehicle to get around, road town approx 6 km away.
Overall a great ireland with some fantastic beaches, if you get the chance virgin gorda (the rock) is a dream

Room Tip: Upper floor, you get better tv signal and good wifi
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 26, 2013

Stayed here twice in 2013. Once to buy a boat and once to go sailing. Poor to bad both times. 1st time we did not get the room we booked and despite promises they never moved us. Second time, they initially overcharged us and it took a good while to get fixed. Very slow check in and check out. The rooms are basic and both times needed repairs. The sink plumbing in the entire "resort" is improperly installed (sink handles and spigots are not attached to the sinks). The 2nd time the AC rattled, until I "fixed" it by wedging a wad of toilet paper against the vent. Neither room had working windows, nor a fan in the shower. Hot water was variable. The 2nd time the toilet ran constantly and we had to remove the top of the tank and fix the float valve. Each stay we reported the problems and even with 3-4 day stays nothing was fixed.

Once, I went to use the marina showers (free to marina customers) and found the only one that was available with a toilet full of feces spilling onto the floor.

There are chickens and roosters wandering around outside and the roosters start to crow at 4:00am. There are feral cats everywhere, which is probably good because cats catch the cock-roaches that wander the sidewalks.

Nanny Cay is far from town. If you have a car you can drive to restaurants but the traffic can be horrendous if a cruise ship is in town. Other drivers are aggressive and rude and tailgating is epidemic. If you get lucky you will have another out of town driver behind you instead of a local.

Nanny Cay claims to have a grocery store for yacht provisioning and this is just a flat out lie. Its actually a tiny mini-mart, with a very limited selection and everything is ridiculously overpriced. Forget about buying food for a cruise. You must drive through Roadtown to the new RiteWay supermarket. There are other large food stores but many of them do not mark prices on most items so you have to either guess at the price or stack items in your cart and then go to the isle that has a price scanner to see what the cost will be.

Nanny Cay also advertises the Genaker Cafe. Forget about eating here. The service is terrible and the food not much better. If any locals are eating there you will be ignored while the staff caters to the people they know. We gave up trying to get food there.

Peg Legs Restaurant is good, but a bit pricey. The service there is good and the staff is friendly.

If you are going to stay at Nanny Cay more than one or two nights, you need a car.

We kept our boat on the land for hurricane season. It is very expensive. Someone went into our boat and stole items. We know of two other yachts that also had this happen. We reported the loss to the marina management and asked for help but never even received a response.

We had work done at the boatyard by one of the approved contractors, supposedly supervised by the yacht "manager" we hired. They violated our specific, written instructions and the work was done wrong and we had to take the boat to another marina for haul out and repair. This took one week off our month of cruising and will cost us thousands to repair.

Our stay in the water at the marina was marred by the bad electrical system on the docks. The voltage varied so much our charging system only worked late at night when the voltage drop was not as bad. Another boat owner told us their air conditioning system was destroyed by the voltage drops. Despite the inadequate electrical system, we were charged $35.00 per day for electricity. We spent two days trouble-shooting our battery charger/inverter before we discovered it was working perfectly, protecting our boat from the voltage drops.

On the day of our launch the marina still had not confirmed that we could rent a slip while we prepared the boat for cruising. They told us the marina was full due to arrival of a rally. But during our entire three night stay at the dock there were always numerous empty slips.

Fuel at the fuel dock is priced way, way past reasonable. But the staff at the fuel dock was friendly and helpful.

The attitude at Nanny Cay is not to treat people as customers. You are treated as a tourist, and tolerated as long as you are spending money without complaining. You always sense that they want you there to spend money and then leave.

When we reported our experiences to other cruisers we met in the Virgin Islands, the common response was, "Remember, you don't have to be good to be 'Best on the Island, Mon'."

If you are going to the BVI stay at Nanny Cay only if you have no other choice. Do not have work done on your boat unless you can be there to personally supervise.

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grand cayman
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 8, 2013

Tortola is an island without Branded hotels and most people are only staying one night before chartering a boat or after returning a boat and so this very pleasant hotel is basic by North American Standards but perfectly by most Caribbean standards with en-suite shower, mini kitchen (wet bar) and free wireless internet plus comfortable bed and a porch-balcony over looking a grassed garden.

Within the grounds are the following sailing club restaurant for fancy dinning, small shop, gift shops and a burger ( more down to earth bar but closes by 9pm) Surrounding area has restaurants see later review.

I always stay here when I visit the island on business and hence stay for a week or more at a time and so this a good place to work in the evening as it is very quiet, while a little out of town for walking and therefore a car is needed.

I can recommend this place for both one nighters and as well people who want a location to explore Tortola without the noise of normal tourist hotels or are visiting on a business trip and need to work.

Tortola is expensive to buy your food so bring basics with you. Local off location restaurants while appear a little rough offer good value and remember this the caribbean so local are friendly.

Room Tip: Choose a room set back from the dock if you are staying for several nights as holiday makers on the...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 2, 2013

This resort is fine enough for the basics, but it's really pretty far from downtown and not within walking distance. Especially since there aren't any sidewalks.
The Nanny Cay has a small outside near the beach but the waitress wasn't the most friendly person going and the bar closes pretty early.
The rooms are pretty basic and if you have Verizon as your cell carrier, be prepared for spotty coverage everywhere.
The dining options on the resort consist of one restaurant and another one that's near the marina. However it has limited hours and again, the wait staff move at their own speed.
The beach and pool are pretty well maintained, but you need your own beach towels and there lounge chairs don't appear to have ever been cleaned.
The bottom line here is that place will do if there are no other options or you enjoy sitting around in the evening in absolute silence,

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Top Contributor
117 reviews 117 reviews
23 hotel reviews
Reviews in 51 cities Reviews in 51 cities
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

We had to get our sailboat fixed and spent the night. It's off season so the rate was only $115! Everyone was so kind, quiet, reserved but also witty, efficient. Couldn't figure out the TV, coffee maker and the ice machine. Immediately a staff person helped us...

Room was very quiet, ocean view. The AC was powerful. Other hotels charge for bottled water...two free cold ones in the refrigerator!

The grounds are clean, well manicured. If you are expecting a sandy white beach don't come here. This is a working marina, not a pampering spa for rich people. It has everything a boater needs.

Great roti at their restaurant. Pool lovely.

It was just so relaxing....and the boat was fixed...

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2013

This hotel is about 3 miles east of Road Town. It is very cute and has everything you need. Rooms are spacious, comfortable and with all the basic amenities. It includes a small balcony, refrigeration, microwave, 2 beds, sofa, private bathroom, air conditioned, ect.
It is away from the town, so it is calm and quiet.
The price is reasonable, somewhat lower than what you would find in the main town (Road Town).
However, since you are a bit away from town, I would recommend a car for getting around.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Juliet, TN
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 39 cities Reviews in 39 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed at Nanny Cay twice, before and after a Tradewinds cruise. Both rooms were spacious and had microwave and fridge, stocked with complimentary water, for which we were grateful. One of the rooms also had a sink and cabinets of dishes. Both had TV and coffee maker. There is no elevator, so we did have to carry bags to upstairs room.

Ceilings were high and vaulted...lots of wood, French doors opening to patios, and shutters for windows and doors. Rooms were spacious; bathrooms had shower/toilet and separate sink area. Bedding was very comfortable. Caribbean green, lavender, white, and blue give a cheerful appearance.

There is a fitness room on site. We didn't use it.

The pool is over a little bridge down the marina from the hotel. The sign says $10 to use, but it's free if you are staying at the hotel. Good pool/beach bar.

No restaurant on site, but Genakers and another restaurant are in the immediate marina area. There is a small grocery by Genakers and another by the Tradewinds offices. A dive shop and other shops are located on the marina area. It's a very picturesque area.

The staff was helpful but not chatty. If you areTradewinds, you will need to ask for the discount. Also, you are asked to pay $10 for a TV remote and get it back when you return the remote. Tile floors were very clean, free of sand and grit. Good air conditioning in 90+ degree heat.

The hotel location was VERY convenient to Tradewinds, but it is nearly all the way across Tortola from the airport, so allow 40 min. to an hour for the trip. George's taxi was there to pick us up at 10:15 to the minute.

Room Tip: Be aware that there is no elevator, but 2nd floor rooms had lovely vaulted ceilings.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nanny Cay Marina & Hotel

Address: Road Town, Tortola
Location: Caribbean > British Virgin Islands > Tortola > Road Town
Amenities:
Business Center with Internet Access Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Road Town
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Nanny Cay Marina & Hotel 3.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Nanny Cay Marina Hotel Road Town
Nanny Cay Marina And Hotel
Nanny Cay Marina & Hotel Tortola/Road Town

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