Never in 40 years of traveling as an adult have I ever experienced such incompetent staff who clearly dealt with their customers with contempt at best. No greeting, messed up reservation dates, no apologies, and no service. The keys were thrown across the counter by the receptionist, who could hardly take a moment away from the computer game she was playing. When we requested towels for the pool...she said she did not "see any". When we asked how to get them, she said "here". We asked her if she could provide them, she said she would call housekeeping. In a small hotel, with possibly 50-60% of the rooms empty (low season) we waited 30 minutes for towels and the 2 well worn towels showed up with a look a contempt for having asked. When we asked if cups could be provided in the bathroom, we were told to get or purchase two plastic cup from the pool bar. When we went to the pool bar, the bar tender said she does not provide cups for the hotel. You just can not make this up. I work for a very large corporation, and if any of our personnel ever treated a customer like this staff, it would be your last day of work. I will write the management and name names, but suffice it to say...this is a great location to stay, prior to a boat charter from the various charter companies resident in Nanny Cay....but beware the hotel staff, they disdain all of humanity!
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- Also Known As:
- Nanny Cay Marina Hotel Road Town
- Nanny Cay Marina And Hotel
- Nanny Cay Marina & Hotel Tortola/Road Town