My parents have a time share at PR that they have visited for the last three or four years. This was my first time going down there. We were there from mid-March to late-March.
As other reviewers have stated, if you're looking for a place with all the latest and greatest in every facet of resort offerings, this is not the place for you. In fact, if this is what you want, you probably should look to St. Thomas....Tortola is much more laid back and not as "touristy" as its American brother. That said, if you want a place that offers clean accommodations, and a nice place to relax and unwind with the opportunity to experience the life of the Caribbean, this is a great place.
My parents said that every year they have seen facility and management improvements and this year was no different. The rooms were well-attended and thoroughly cleaned every day we were there. They were showing signs of age, as an example some of the doors and windows were a bit tight to operate. (The manager said that they are planning to replace them this summer.) The kitchen was nicely outfitted, but also a bit dated and worn. Our A/C worked very nicely as did all the fixtures.
No complaints from me; however I can understand that if the expectations were for a 4 or 5-star environment people would be disappointed.
I found the staff to be friendly, professional and knowledgeable without exception.
The food at the restaurant was very good, and in fact one night they cooked the fish we had caught while deep-sea fishing in a simple but delicious sauce with vegetables. The salt-water sea pool is a very nice attraction. It offers the opportunity to snorkel and see much of the local reef life at your doorstep in a natural, but protected environment. The freshwater pool was newly refurbished and wonderful. I made a point of swimming in it daily and truly enjoyed the setting and the fact that it was very clean and quite refreshing. We did go to a cocktail party sponsored by the management and didn't have to listen to any sales pitches.
If you are thinking that you will have the beautiful beaches outside your doorstep, that just isn't the case here, or at any Road Town accommodations for that matter. The best beaches in Tortola are on the northern shores (a couple very hilly miles away). I'd highly recommend renting a car, if you can. There is parking on the PR grounds, in most cases right outside your unit. There is a lot to see on Tortola, but you have to travel around the island to explore most of these locations. Taxis will take you there, but the costs add up quickly. The nice thing about the PR location is that it is on the outskirts of Road Town, so all the shopping and other city amenities are less than 5 minutes away.
I recommend making the time to swim with the dolphins that are on the PR grounds. This was a fabulous experience and the trainers and crew were very professional, knowledgeable and were very attuned to the welfare of the dolphins. This was at an extra charge ($95 for PR guests vs. $115+ for other tourists).
I had a great time and enjoyed the laid back environment that Prospect Reef provided. I suspect that many of the prior reviewers had higher expectations and these were not met, thus leading to their disappointment. If you're looking for a clean place to stay and relax, with access to Road Town, this might fit your needs. I'll be back for sure.