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“Personal piece of the Caribbean” 5 of 5 stars
Review of Scrub Island Resort, Spa & Marina, Autograph Collection

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Scrub Island Resort, Spa & Marina, Autograph Collection
5.0 of 5 Resort   |   Scrub Island, VG1120, Tortola   |  
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Ranked #4 of 28 hotels in Tortola
Knoxville, Tennessee, United States
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Personal piece of the Caribbean”
5 of 5 stars Reviewed January 10, 2014

This is a private island, we accessed from St. Thomas via the ferry to Tortola, taxi to Trellis Bay and then private Scrub island ferry. Rooms were fantastic! We were met at the dock with a cool drink then escorted to the lobby. After being checked in rather quickly, we were escorted to our room. Personal attention was just great! We spent the next day at North
Beach which is a paradise! You need to go see a beach that has unobstructed views and certainly displays the wonderful beauty of the private island. The beach is not for kids as it is very rocky with lots of coral, so be particular where you step. But the absolute beauty should not be missed. Food was average.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binny S, Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 13, 2014
Thank you for your wonderful review about your stay at the Scrub Island Resort. We are pleased that you enjoyed your room and the facilities overall... and that you loved our North Beach. We too think North Beach is heaven on earth. Thanks for the compliments about the attentive service you received on-island and also for your feedback on the food. Good news is that we are adding a new menu in February with some expanded offerings and unique entrees. We do hope that you will again visit Scrub Island. We look forward to your next stay with us.

Sincerely,
Binny Sebastian
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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445 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Fresno, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

Our group was two families that rented a sailing charter out of Tortola for 10 wonderful days cruising the BVI and we stopped at Scrub Island for two nights anchorage at their facility. We had actually met the site's managers a couple of nights prior while at CAne Garden Bay and they invited us to come by-which did !!!

The marina facility was immaculate and their staff was fantastic from first radio contact to our departure three days later. Once you are a paying guest of the marina, there are clean showers available to you that are top notch with a sink, toilet and are obviously well kept. It was a nice break to get off your yacht (ours was a 40ft catamaran) and shower and do your laundry. There is also a dive shop on site as well as a grocery store.

Were had dinner in the restaurant atop the marina called "Tiera!".....it was magnificent and the view only made that experience better. We treated our wives to a surpise with an afternoon at the Ixora Spa after telling the girls that we were going for a ride in a van up the hill to see a birds-eye view of the island. When we stoped at the spa and they were greeted by a hostess thier hearts stopped too !!!

Well....the rest they say.."is history"

We also got to take a look at their exclusive suites that gives you a choice of one, two or three bedrooms depending on your needs. Each has a view to die for and there literally is no bad choice that I saw.

At night the marina is illuminated by an underwater lighting system that will occupy your kids memories and imaginations for years. The water is so clear that that the docked yachts looked like they were floating on air than siting in water.

This stop is certainly worthwhile and with the helpful staff, pool(s) and beach toys available it is hard to not be impressed with this gem of a resort.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binny S, Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 13, 2014
Thank you for your review of the Marina and facilities at Scrub Island in BVI. We are so happy that you decided to visit us for a few days and take advantage of all of our offerings both in the marina and at our award-winning spa. We appreciate your kind words about our resort and do hope to see you again in the future. You might really enjoy one of our villa homes if your traveling again with your family or a large group - plenty of luxurious room for all.

Sincerely,
Binny Sebastian
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 9, 2014

This place has so much potential if done right.

GETTING HERE:
First of all - if you are planning to come here DO NOT COME VIA ST. THOMAS. Ideally, you fly private right into Beef Island and have a 10 min ferry ride. Otherwise, if commercial come via San Juan and then puddle jumper to Beef. Through St. Thomas we had to leave the hotel at 8:30am to catch a 3:30pm flight on the way home. TRAIN WRECK. If I were managing the hotel I would have well informed hosts. Most of the valuable information we found out was from other guests. A facility of this level I don't want to know how to get their via cab and ferry - I want helicopter and private boat options.

HOTEL:
My favorite part was having my same appliances in my hotel room - Wolf range and Sub Zero fridge. Now, if you only carried fresh fish and meats in the deli so I could cook my own meals that would have been great. I agree with other folks - for being 3 years old this hotel is worn. Signs of age are all over the property for a facility this young.

FOOD:
If you have stayed at a new Courtyard and had one of their menu items and enjoyed it - this food is for you. I was expecting to be blown away with fresh fish options, filets, etc. All they had was Mahi Mahi and no filet. As another reviewer mentioned their fine dining option is just expensive.

That's probably enough for now... In short - this place could use Restaurant Impossible to come in...

Room Tip: We had first floor and it was ok, but I would shoot for a higher room
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binny S, Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 13, 2014
Thank you for your review. We appreciate your comments about your stay on Scrub Island. We are happy that you enjoyed the facilities, particularly the upscale kitchens that we provide in the villas and suites. However, apologize for letting you down on the food service. We are currently in the process of making changes to our restaurant offerings and will introduce a new menu in February. We will take all your suggestions under advisement as we look to improve on all areas of our resort.

As to directions on getting to our island, we are disappointed to hear that you were unaware of the newer jet service to Beef Island. We agree that travel from St. Thomas is cumbersome at best and have been making announcements via social media and through our reservations team on the better options now available. Sorry to heat that we didn't get that message to you as well. That said, we do hope that you will visit us again in the future to see all the improvements that we have made on property & in our restaurants.

Sincerely.
Binny Sebastian
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 7, 2014

We stayed there for five nights. It was a little too long. The resort "looks good", but is poorly managed.

The room (one bedroom suite) was exceptionally well done. Overall though the construction of this relatively new hotel (3 years) was poor as it is already showing serious signs of either weak maintenance or bad worksmanship. It needs paint and repairs in many places.

The North Beach is a great place to enjoy the beach and solitude. But the service is terrible. We ordered food and it took 2.5 hours for sandwiches (it was prepared at the main hotel then shipped down).

The worst thing about this resort is the food. The restaurants (pool bar and main dining room) have limited menus and its all OK at best yet overpriced. Since the resort is the only food option on the island, they have you captive unless you wish to take the ferry back to the mainland and catch a cab.

The service is pretty good, especially for Tortolla, where as a whole we found the staff to be un-attentive and not interested in making you feel glad to be there.

Room Tip: Definitely a room on the top floor as the mosquitos are everywhere and the lower floors have no bree...
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binny S, Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 13, 2014
Thank you for your review of your recent trip to Scrub Island. We are happy to hear that you liked your room and the service provided by our staff. We are also glad that you enjoyed our lovely North Beach, but do apologize for the slow food service and inconsistent offerings at our restaurant the week you were on-island. We are in the midst of a transition with our restaurant selections and unfortunately we had a off-week during the switch. We apologize that you caught us during this time but do hope that you will come back again during your next trip to BVI. We are making some exciting changes to our menu and will be introducing some wonderful entrees in February. Thank you for taking the time to provide feedback, we are working to improve on the very areas that you mentioned.

Sincerely,
Binny Sebastian
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tahxes
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 7, 2014

I have visited the resort and stayed on board my chartered catamaran at the dock and not in a room, but would like to add my two cents worth. We've enjoyed our one overnight visit on multiple charter trips, it's a welcome luxurious respite to the time of cramped living aboard. Lovely views, nice pool, perhaps in time they will have more amenities, while not REMOTE, it is remote. In looking at other reviews what I find interesting is that management doesn't bother to respond to negative reviews, their only response seems to have been to say thanks for a positive review. To me this suggests the less than stellar reviews are spot on and they are most appreciative of anyone saying something nice. If you value your money, and experience is might seem you'd be better off across the Drake Strait on Peter Island.

Room Tip: sleep at the dock on board your chartered boat
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  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binny S, Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 13, 2014
Thank you for your review about your stay at our Marina on Scrub Island. We are happy that you have been to our island several times and have been able to enjoy the pool and the views during your sailing stop-overs. However, we are stumped by your comment about not responding to negative reviews? We respond to all reviews and particularly welcome the feedback that helps us to improve our services for our guests. We do hope that you will again visit us on your next trip through BVI and encourage you to book a suite to get the full scope of what Scrub Island has to offer.

Sincerely,
Binny Sebastian
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 2, 2014 via mobile

If you are looking for a great place to stay in BVI, scrub starts out looking great BUT a bit of false advertising going on with the facilities. Number one there is no fine dining. They advertise cavella as their fine dining restaurant but during our five night stay it only served buffets on two nights and then strangely was closed every other night. The other restaurant is actually a pool bar that serves burgers and the like. They promised the option of fresh lobster for dinner to make up for cavella being closed, but sadly it was also strangely unavailable, although promised just an hour earlier. The other dining establishment on the property is a beach lunch facility at the other side of the island with very limited Menu choices. The property is in a lovely location, but cramped with regard to lounge seating at the pool and beach. Water gear such as kayaks and SUP's are also limited and low end for a property that commands 1500USD per night for a one bedroom suite. The suite itself was well appointed and the staff great but alas this does not make up for the lack of facilities.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binny S, Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 13, 2014
Thank you for your review about your trip to Scrub Island Resort. We are happy to hear that you were happy with your room suite but apologize for the miscommunication on dining options during your stay. We had been providing themed buffets for our guests in Caravella and at other locations on our resort. These buffets were well-received overall though we understand that some guests prefer more traditional service as well. We are in the midst of changing up the menus and options at our on-island restaurants and are rolling out a new menu for February that should be quite exciting. We encourage you to visit us again to enjoy our island and new dining options.

Sincerely,
Binny Sebastian
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tenafly, New Jersey
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 1, 2014

We recently stayed at Scrub Island for 5 nights...the resort is lovely, we stayed in a 2 BR suite which was roomy with a wonderful view. Some small issues along the way (friendly, but slow service, late room makeup, one meal two of us got food poisoning, and subpar market on premises). These slight inconveniences do not spoil a visit, but when paying 5 star rates, one expects 5 star service and amenities. Unfortunately, our trip was cut short by a close friends death, and the necessity of returning home, and the resort handled it callously, without any thought of any monetary accommodation, we understand that legally they were correct, but, one would hope in an unexpected emergency, there would be some consideration for the guest. While there, we voiced our concerns about all of these issues, and have to hear from a manager.

disappointed, J & A, NJ, USA

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binny S, Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 13, 2014
Thank you for your review - while we are glad that you found the resort to be lovely, we are deeply sorry for your loss and for not handling the situation of your departure to your satisfaction. We would like to follow up with you directly to see if there is anything we can do for you at this point.

Please send me your contact information so that I can call you regarding the issues you mention. bsebastian@scrubisland.com. Again, so sorry to hear of the loss of your close friend.

Sincerely,
Binny Sebastian
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Scrub Island Resort, Spa & Marina, Autograph Collection

Address: Scrub Island, VG1120, Tortola
Phone Number:
Location: Caribbean > British Virgin Islands > Tortola
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Tortola
#3 On the Beach Hotel in Tortola
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Scrub Island Resort, Spa & Marina, Autograph Collection 5*
Official Description (provided by the hotel):
Scrub Island Resort, Spa & Marina is a luxury private island resort located one mile offshore from Tortola's Beef Island Airport. The resort features 50 guest rooms, one and two bedroom suites, 2 restaurants, 3 bars, 2 swimming pools, resort spa, 55 slip marina, gourmet market & cafe, boutique, onsite dive shop and 3 pristine beaches. ... more   less 
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Also Known As:
Scrub Island Resort, Spa And Marina
Scrub Island Resort, Spa & Marina Hotel Tortola
Scrub Island Resort, Spa & Marina, Autograph Collection Tortola, British Virgin Islands

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