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“Honeymoon in paradise!” 5 of 5 stars
Review of Scrub Island Resort, Spa & Marina, Autograph Collection

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Scrub Island Resort, Spa & Marina, Autograph Collection
5.0 of 5 Resort   |   Scrub Island, VG1120, Tortola   |  
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Ranked #4 of 28 Hotels in Tortola
Temecula, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Honeymoon in paradise!”
5 of 5 stars Reviewed February 5, 2013

We are so impressed with this place we are reviewing it before we leave! First the people here are all so friendly, happy, and helpful. The airport pickup, the market, the boat rides to and from, the taxi rides and of course the resort itself everyone is not only polite but genuinely happy to help you.
We were greeted at the resort at the dock with a delicious and cold beverage which was great after the warm , but beautiful ride from Tortola. Celena was awesome helping us check in and showing us the amenities on the island. Once settled we enjoyed one of the best views from our very large and posh room. We purchased our trip from luxury link and were slightly concerned we would get the least popular room. No way! In room 1021 we were very close to the restaurant and pool area, but even on Superbowl Sunday we were never disturbed by the low noise level. We read in other reviews that this place is a ghost town. It was part of why we chose this resort instead of the Ritz in Grand Cayman. If you are looking for a wild and party filled location you may be disappointed, however if you are interested in somewhere beautiful and tranquil to relax and getaway this is where you want to be! On our first day we decided to take kayaks to Honeymoon beach. Corolla and Joevanni at the activity desk were great! They sent us off with towels and simple directions for our tandem kayak. It was a small beach, but so secluded. We were the only ones there the whole time. It felt like our own private island. Again no parties or big social hour, but that's exactly what we were looking for! Breakfast here is the same, only a few people out on the beautiful patio overlooking the harbor and part of Tortola. The food here has been very goodl! I'm a huge eggs Benedict fan, but very picky about my hollandaise sauce. They must make theirs from scratch; it's one of the best I've had! My husband did wish his bacon was crispier, but still good. We haven't had dinner here yet so I cant mention that in this review. It has been so wonderful having our own kitchen. After a day in the sun a simple bowl of pasta and veggies was great out on our veranda. We aren't the dress up type so it's been really awesome to have our own area to be relaxed and ourselves. We do hear some banging in the morning around 9am but not too bad. Overall this place has been incredible! We hope to post again after we are home, if things change we will mention it.

Room Tip: Not sure if they have a bad room from the layout we see for the one and two bedrooms...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, February 6, 2013
Congratulations on your wedding! And thank you for choosing the Scrub Island Resort for your honeymoon. We are so happy that you enjoyed your stay with us so far and hope that the rest of your adventure is wonderful. Please connect with us on Facebook and Twitter to keep in touch once off-island, and we extend our best wishes to you.

Sincerely,
Martin Smith
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469 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Boston
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 3, 2013

Upon arriving we were told that we were being upgraded to a suite. The suite was beautiful. However, the view from the patio was a cement wall. We love sitting and looking out over the ocean. We went to dinner and were greeted by a visiting resort manager. We told him how unhappy we were with no view. He assured us he would make a call and someone would come to the restaurant to offer us options. We waited and nobody showed up. No phone call either. The next day we went to the reception area. After some whispers between staff we were taken to a tiny room with a 3 ft. balcony with 2 folding wooden slate chairs with no arms. The resort seemed quite empty but this was the only available room. We returned to the suite. Balconies are on top of one another so there is no privacy. we had groups shouting and singing at night. Happy they were enjoying themselves but didn't need to be part of their fun. The resort is covered in stone tiles which become slippery when it rains. The curved stone stairs at the pool are treacherous . North Beach is private but you need a ride up the mountain to get there and the space is not well maintained. Having stayed all over the BVI we would choose a different resort. The staff are wonderful which is why I gave 3 stars.

Room Tip: Get a suite in building 17 with a view of the ocean. It is the only place that you can't hear t...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, February 5, 2013
Thank you for your review of your recent stay at Scrub Island resort. I am sorry that the suite was not to your liking and I apologize for not responding to your concern on your first night. We do our best to make our guests happy but apparently dropped the ball in your case. We make every attempt to satisfy our guests concerns, but unfortunately we are not always able to offer complimentary upgrades to the suites on the higher floors.

We do hope that you will give Scrub Island resort another chance on your next trip to BVI. If so, please do not hesitate to reach out to me in advance so we can set up something special for you.

Sincerely,
Martin Smith, Managing Director
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Budapest, Hungary
Top Contributor
78 reviews 78 reviews
47 hotel reviews
Reviews in 49 cities Reviews in 49 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 30, 2013

This is a nice property, great location, a real escape from reality, the rooms are beautiful, the view is stunnig but the service is way behind that you would expect from Marriott, the quailty of food also needs to be improved. The staff needs some more training and it will be ***** :-)

Room Tip: I guess all the rooms are great, since all of them have a nice view on the water.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, February 4, 2013
Thank you for your recent review of Scrub Island Resort. We appreciate your comments and are glad that you were pleased with your room and with the resort property. However, we are disappointed that you felt that you received less than stellar service on our island. We do our best to make sure that everyone is well taken care of while they are here. We will pass along your comments and work harder to make your next trip perfect.

Sincerely,
Martin Smith, Managing Director, Scrub Island Resort
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Bethesda, MD
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 24, 2013

So, I am still here in the BVI. I arrived on 1/20/13 with my wife (4 months pregnant) and our 2yr 3mo old daughter, and we do not leave until 1/26.

Getting Here
We flew in to St. Thomas because we could get a direct flight from IAD, and because flying to Beef Island would have cost us twice as much. I would probably do it again the same way considering cost, but it was a heck of a trip. The flight was easy enough- 4 hours direct. We then took a short taxi ride to downtown to catch the ferry. The ferry was okay, but after waking up at 5:30am, and being the one responsible for lugging the luggage I was not in the mood for waiting for it. Then the ride itself was fine. Beautiful scenery, but it's a big loud boat. 90 minutes later and you arrive in Road Town. Go through customs (you've just made the smallest trans-Atlantic trip from the US to UK possible). Catch another short cab ride to Trellis Bay.

Trellis Bay was actually a welcome site even though we were not yet at Scrub Island, mainly because you know you are close, but also because there are some nice little bars there on the water where you can start to unwind with a beer while waiting for the Scrub Island ferry. When the ferry arrived it was dark. The crew loaded all our baggage, and helped us aboard. We never touched another bag we didn't want to again. Within 15 minutes we were welcomed at the dock at Scrub Island with 2 cocktails (should have told them the wife was pregnant) plus a delicious juice for our daughter. We went to check in, were escorted to the room, shown around, and while we were there our bags arrived. Finally, we could relax.

The Resort Itself
So, I gave this 5 stars, but I was bordering on 4. It's a toss-up really. By no means is this place perfect. However, it was still probably the best vacation we've had including going to Hawaii and Kauai for our honeymoon. Part of the reason I gave this place 5 stars was due to the fact we got a deal on our room too, so we paid only $660/night for a 1 bedroom suite. I think normally it is closer to $1000.

Generally speaking, everyone here is nice and helpful. The problem, I think for some of the reviewers I read here in TA, is that initially they don't seem to be. What I mean is that most people sort of come off as somewhat laid back and maybe even a little indifferent. If you talk to them for more than a few seconds though, you get the impression that everyone is very friendly and wants to help. It just seems to be the way people are around here, and you will not find the sort of chipper, in-your-face-here-to-help attitude you'd expect at a US resort.

Also, generally speaking the resort is very well maintained. Service for your room is good, and there are little niceties everywhere- like you can take a kayak out from the beach for free. However, there were a few lights in the pool area that were in disrepair, and it was hard to notice actually, but the bottom hinge on the fridge in our room was rusty. That didn't cause any mechanical problem or anything, but something I noticed. And it's sort of hard to mark points off when it's a Sub Zero you're talking about. (The range was a Wolf, BTW.) However, I say this mainly to point out that if you are thinking you are going to see a 110% immaculate facility from top to bottom, you'll be disappointed. I really didn't have a problem with anything because nothing that was not in tip-top shape caused any real issues for us. It was more of aesthetic issues that I noticed.

One other important point- the Virgin Islands all seem to essentially be craggly rocks jutting out of the water. Keep this in mind if you are travelling with the elderly, young, or handicapped. This place has a lot of steep hills and steps. Our daughter was fine, but many people may not be. And unlike a big hotel, you do not have elevators to get you to the top floors. It was not an issue for us, but it could be for some, and it's worth mentioning.

The Good
So, the location is unbelievable. It is beautiful, quiet, and peaceful here. You are out in the ocean, but there is gorgeous land all around with all of the neighboring islands and cays. Scrub Island itself also has a good amount for you to do. The resort has 2 pools which you can see in the pictures on their site. They look small, and that's about right. However, the entire time we've been here we have basically had our pic of pool chairs, and had the lower pool to ourselves. I think that even if the resort is full, people tend to do a lot of excursions so they are out on boats all day. The beach in front of the resort is also small, but again, more than ample when you are sharing it with either no one or 3 other people. The water is crystal clear.

If you want to get a change of pace, head over to North Beach. It's either a 15 minute walk or get one of the drivers to run you over there. There, they have a little bar, a small pool, and a very secluded beach with lounge chairs. The beach is expansive, but it is all coral for about 100 yards out. Do not go out barefoot because there is a lot of sea life making for good snorkeling, but you're likely to get a serious foot injury if barefoot due to there being about a million sea urchins out there. Once you get past the shallow part where the waves break, you can see some pretty incredible coral formations and the snorkeling is great. I think Hawaii *might* have had more interesting fish, but I don't think the water was as clear.

Other than that, you can get plenty of excursions out to snorkel, visit other islands, or just to sail/boat around. We really wanted to go out on a day-sailing trip, but unless you are splitting it with someone or a group, then it is expensive. The pre-packaged excursions are more reasonable on price, but obviously less flexible.

We debated about whether to bring our daughter, but we're glad we did. She loves it here, and made the trip with no problem. She may actually be relaxing even more than my wife and I even though she has no "cares" at home that she had to leave behind. There's really nothing requiring you to leave the kids (even toddlers) at home, but of course that might be the goal.

The Average
Okay, the food is average. At the resort it's average and pricey. Even at places not at the resort, food was not great. It wasn't bad. It just wasn't great. We did eat at the Last Resort which everyone said is a must, and it was good, but again, we were not blown away or anything. For a good change of pace and some cheaper fare, try some of the places over at the docks at Trellis Bay like the Cyber Cafe. We ate there a couple times and the jerk chicken was really good. I would still go to the Last Resort as well. I'm not knocking it. I'm just trying to point out that if you want a gastronomic dream vacation, then go to San Francisco and north to wine country or NYC. Do not come here expecting Le Bernardin anywhere.

Service was mixed. Like I said above, I found most people to really be friendly and helpful. However, service is still a mixed bag. If you go to North Beach, there is usually one guy working there whether there are 2 people or 10. So, lunch with that many people can get a bit hectic especially considering that your cook and waiter is also your bartender. The one day it was busy there we did see another guy show up and stay to help, but he got a ride over in the taxi so Kern was slammed by the time help arrived.

Similar things happened even at the lower pool bar. They are very polite, they will bring your food to your chair with a smile, etc no matter what. However, one extra staff member on hand could make a big difference when suddenly the only 4 people at that pool want food and drinks in a 5 minute span.

Also, to really illustrate the mixture of service, our toilet broke one day. We called and within 5 minutes there was someone in the room to fix it. He was quiet and resolved the issue fully. I have been at super-fancy resorts where they still seem to manage to get lost on their way to your room for something like this.

Then again, one day we had to put out a Do Not Disturb sign in the afternoon while our daughter napped, and the cleaning service had not come yet. We called later to ask that they just take out the trash, which they did while we were at dinner. However, they only took the one trash can in the kitchen, not the full ones from both bathrooms.

And to completely flip it around- when they cleaned our room, they did whatever dishes were in the sink every single day!

The Bad
Towels. I saw other people mentioned this before we left and I agree. This is just stupid. I realize that since they have boats coming in and out constantly, they do need to maintain some sort of tracking so that 400 towels per day do not embark on ships. However, it's still annoying as hell to leave the pool area wondering if all your towels were checked back in properly. It just keeps you from reaching a 100% commitment to relaxation and losing your cares. It's always in the back of your mind.

This is sort of a future gripe, but there is also an expansion planned for the Beef Island airport. As it stands, you will currently get a handful of very small proprellor or tiny jets going overhead every day. They are generally nothing more than background noise. However, the airport expansion is designed to bring in large commercial jets to Beef Island, and will require a large expansion of the runway. A huge fill will be required to add a few thousand feet of land into Trellis Bay, and will end much closer out to Scrub.

Sooooooooo first and foremost, you will face a massive noise problem at this resort in particular. I hope the owner is lobbying hard against it, because honestly if I had to listen to even a few large jetliners that close overhead each day I would likely not come back. The ferry ride to get here from St Thomas, even with a 2 yr old, now would not deter me, but that would.

Second, the extension will almost entirely enclose Trellis Bay. You can expect that the Last Resort, and all of the small bars and restaurants on the beach there will go extinct unless people enjoy dining under a veil of jet fumes and (literally) deafening noise just a few hundred yard from the runway. Maybe in NYC or DC I might not care, but I sure as hell am not paying a lot of money to go to Tortola for that experience. So, then you'd have no option, but to eat at the resort, and you will get tired of that very quickly. Even if the quality and price of the food is not terrible, there is minimal variety.

I'm not an environmental expert so it's hard to comment on the environmental impact of the expansion. However, I'm not an idiot either. It's clear to see that the extension will require a massive fill, and would have a significant impact on the sea life. Now that might not be felt at North Beach, but it certainly would in Trellis Bay and I'd have a hard time believing there would not be *some* impact at Long Bay, Conch Bay, and probably also over on the south sides of Little and Great Camanoe.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 29, 2013
Thank you for your very detailed comments about your recent visit to Scrub Island ...we are so happy that you enjoyed your trip to our resort. We appreciate your feedback because it helps us to craft the best experience for future guests... we will pass along all your comments to the appropriate personnel to maintain or improve our offerings as necessary to provide the best service. We do hope that you will visit us again on Scrub Island, and ask that you keep in touch via facebook or twitter til your return.

Sincerely,
Martin Smith, Managing Director
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Earleville, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2013

My wife and I just returned from a one week vacation at Scrub Island Resort in mid January, 2013. We have been traveling to the BVIs for over thirty years. This place is outstanding. Every employee we encountered understood the importance of customer service. At times they went above and beyond. Management, the HR staff, and most importantly, the employees, are to be complimented. Our interests include scuba diving, lounging by the pools and pool bar and sightseeing. We rented a jeep for a day and toured Tortola (again). I highly recommend Dede's Rent-a-car. Dede's owner, James Pickering, aka Dead Man, or his staff will deliver the car to the parking area adjacent to the ferry dock. No extra charge and reasonable. The staff at the onsite scuba shop, Dive BVI, did a great job as well. Brian and his crew will set up your equipment on board the boat if you like and will store it at the shop during your stay. We will definitely be returning.

Room Tip: There are less than 60 rooms at this resort. My sense was they all had a decent view. If you don...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 29, 2013
We are so happy that you enjoyed your trip to Scrub Island. With all your experience in the BVI, we greatly appreciate your wonderful comments and the high ranking for our resort. We always try to provide the best service and serenity to our guests. We are glad that you had a pleasurable visit and we will also pass along your compliments to our scuba partners at Dive BVI.

Please come back and visit us again, or keep in touch on facebook or twitter.

Martin Smith, Managing Director
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San Mateo, California
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2013

I husband arranged a surprise vacation for my birthday.
Scrub island was amazing and it was our best vacation time ever.
The resort is new and very quiet. Staff is friendly.
If you are looking for total relaxing time this is the place. No nightclubs, no loud surroundings, no shops...
Food was good, price understandably higher for a remote place even all restaurants around the other islands are the same. We had the best breakfast veggie omelet and tuna salad sandwich there! Delicious!! The Italian Chef Davide is very guest friendly and also MD Martin was super nice.
One thing that is very enjoyable is the BVI Dive shop on the island. Their trips are wonderful and personalized. The group is small and we never felt the commercialized aspect as you do in St. Thomas.
We enjoyed the quiet, peaceful and relaxing vacation and we are planning to go back in next few months!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 29, 2013
Thank you for your review. We are so happy that you enjoyed your trip to the Scrub Island Resort and the BVI Dive Shop. We hope that you had a wonderful birthday on our island! Please come back and visit us again in the future, and connect with us on Facebook or Twitter to keep in touch. We will pass along our lovely comments to our executive chef and to our staff.

Sincerely,
Martin Smith, Managing Director
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Durham, North Carolina
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2013

I should have written this sooner, but better late than never! Our first visit to Scrub was almost a year ago and I must say that the resort was just beautiful. It had a very intimate feel with gorgeous views of the marina and surrounding islands. From arrival to departure, Binnie and his staff made us feel like we were the only guests they had to take care of. The rooms are tropically elegant and well appointed. The restaurant and pool areas are inviting. The separate North Beach area on the backside of the island(easily accessible by hotel shuttle) provides a secluded, private feel that just adds to the experience. We're headed back to Scrub in just a few LONG weeks from now and we can't wait! Charles B.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 14, 2013
Thank you for your review of Scrub Island. We are so glad that you found your first visit to us to be wonderful and that you will be joining us again soon. We hope that you will find your next trip to be as exquisite as the first. We will save a couple of chairs for you on North Beach. See you soon.
Sincerely,
Martin Smith, Managing Director
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Additional Information about Scrub Island Resort, Spa & Marina, Autograph Collection

Address: Scrub Island, VG1120, Tortola
Location: Caribbean > British Virgin Islands > Tortola
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Tortola
#3 On the Beach Hotel in Tortola
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Scrub Island Resort, Spa & Marina, Autograph Collection 5*
Number of rooms: 50
Official Description (provided by the hotel):
Scrub Island Resort, Spa & Marina is a luxury private island resort located one mile offshore from Tortola's Beef Island Airport. The resort features 50 guest rooms, one and two bedroom suites, 2 restaurants, 3 bars, 2 swimming pools, resort spa, 55 slip marina, gourmet market & cafe, boutique, onsite dive shop and 3 pristine beaches. ... more   less 
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Also Known As:
Scrub Island Resort, Spa & Marina Hotel Tortola
Scrub Island Resort, Spa And Marina
Scrub Island Resort, Spa & Marina, Autograph Collection Tortola, British Virgin Islands

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