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“Headed back...” 5 of 5 stars
Review of Scrub Island Resort, Spa & Marina, Autograph Collection

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Scrub Island Resort, Spa & Marina, Autograph Collection
5.0 of 5 Resort   |   Scrub Island, VG1120, Tortola   |  
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Ranked #4 of 28 hotels in Tortola
Durham, North Carolina
1 review
4 helpful votes 4 helpful votes
“Headed back...”
5 of 5 stars Reviewed January 13, 2013

I should have written this sooner, but better late than never! Our first visit to Scrub was almost a year ago and I must say that the resort was just beautiful. It had a very intimate feel with gorgeous views of the marina and surrounding islands. From arrival to departure, Binnie and his staff made us feel like we were the only guests they had to take care of. The rooms are tropically elegant and well appointed. The restaurant and pool areas are inviting. The separate North Beach area on the backside of the island(easily accessible by hotel shuttle) provides a secluded, private feel that just adds to the experience. We're headed back to Scrub in just a few LONG weeks from now and we can't wait! Charles B.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 14, 2013
Thank you for your review of Scrub Island. We are so glad that you found your first visit to us to be wonderful and that you will be joining us again soon. We hope that you will find your next trip to be as exquisite as the first. We will save a couple of chairs for you on North Beach. See you soon.
Sincerely,
Martin Smith, Managing Director
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Dayton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 12, 2013

This resort was beautiful and definitely worth every penny! The restaurant and the food was great! perfect for a couples romantic experience. the moment you step on the dock your tempted to jump in the water..hands down there is not much i can say other than this resort was perfect!! Enjoy!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 14, 2013
Thank you for your comments about your visit to Scrub Island. We are happy that we were able to provide a perfect vacation for you and that you found our island to be a "romantic" get away. We do hope that you will return again in the near future. In the meantime, please join us on facebook or twitter to keep in touch.

Sincerely,
Martin Smith, Managing Director
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Houston, TX
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 12, 2013

I am a travel agent and sell (and travel to) luxury resorts all over. I can honestly say this was probably my favorite vacation. The resort and scenery are absolutely stunning. Everything is so clean and new. The water is just beautiful, and you can see uninhabited islands everywhere. The staff was wonderful and knew my name after telling only one person. However, this resort is NOT for everyone. If you are looking for lots of adventure, activities, and nightly entertainment etc you will not be happy here. This resort is about relaxing and enjoying the views.
I had a one bedroom ocean view suite and it was wonderful with a full kitchen, one and a half baths, and huge balcony overlooking the marina. Food was ok. That was probably my only downside. There are not many food options and with there being literally nothing else on the island except the resort the options are slim.
I would HIGHLY recommend doing an excursion with Dive BVI. They were amazing and I did the island hopping tour going to Peter Island, Cooper Island for lunch, the Indians and a couple others. It was really wonderful and gave us something to do during the day. Another day I took the ferry into St. Thomas to go shopping and that was fun as well. The ferry from the resort to Beef Island is every hour and very convenient.
Regarding flying in to stay at Scrub Island, I am SO glad I flew into Beef Island. It was going to be quite a bit less expensive for me to fly into St Thomas and take the ferry over to Tortola and then another ferry over to Scrub Island however it would have been very tiring and a LONG adventure. Also if you miss the last St Thomas ferry at 4/4:30 you are stuck and have to stay the night there.
Only other thing which did not bother me but may bother others is there is really not a beach at Scrub Island. I am more of a pool person anyways and the pools there were great so I was happy. I went one day over to North Beach to take a look at it and no one was there and it was a very small strip of sand with about 4 chairs. For a truly amazing beach you HAVE to go to Deadman's Beach on Peter Island. It is the most beautiful beach I have ever seen.

All in all it was a great trip and I have sent several clients there since I have been back and all have really enjoyed it. I will be returning soon with some friends.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 14, 2013
Thank you for your review of the Scrub Island Resort. Your comments were wonderful, especially with your wealth of travel experience. To say that we were "your favorite vacation" is quite an honor. Plus we greatly appreciate that you are recommending Scrub to your clients. Thank you also for your comments about our dining options, we will pass along your feedback to our chef as we are striving to make improvements in that area. We are happy too that mentioned Dive BVI and the wonderful adventures that they offer to our guests. We hope that you will visit us again in the future, in the meantime please join us on social media to keep in touch.
Sincerely,
Martin Smith, Managing Director
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Central NC
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2013

My wife and I recently (Jan 4-Jan 8) returned from Scrub Island (SI as Iw ill call it from here on) after reading about it via the Marriott Autograph website AND from the reviews posted here on Trip Advisor..It seems some reviews were less than stellar on SI and may I give my review PLEASE...I have been blessed to travel this incredible world and let me say SI "IS THE REAL DEAL"..No night clubs, no endless shops lining the property, no long wide parking lots, no sounds of cars, trains, airplanes,etc...This is one of if the closet thing to a GET AWAY BUT with all of the top tiered items you often think of, yet never enjoy. The FOOD which as you read reviews down this list, have not been favorable, let me say the NEW Chef is well AMAZING...ALL of the meals we had at the 2 locations on property we great, each person has different taste buds, but there is something for EVERYBODY at Scrub Island..If you are on "the fence" about going and arent sure..take it from us..SI is now on our YEARLY list of places to slip into for a few days and unwind, re-connect as a couple and with life. Please do yourself a favor and add this to your next getaway, NO I am not a paid endorser and if I were I would take NO $$$, just time on Scrub Island enjoying amazing rooms, hospitable staff and views that only your mind creates and you never enjoy...until now

Room Tip: All rooms have THE view so can't go wrong there :)
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 14, 2013
Thank you for your review about Scrub Island. We appreciate your comments and think that you captured out island spirit with your write-up. We feel our resort is perfectly situated in BVI to offer the solitude and romance of a private island, while offering top quality food, rooms and services. Plus, we have ferry service for those that want to enjoy a bit more nightlife and shopping at nearby islands. We will pass your compliments on to our new executive chef. Thank you and we hope that we will see you again soon. In the meantime, please join us on Facebook or Twitter to keep in touch til we meet again.
Sincerely,
Martin Smith, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 11, 2013

We truly enjoyed our stay at Scrub. The rooms were quite nice, the beds, sheets were soft and oh so comfortable. The bathrooms were nice, marble and tile, double sinks. Walking around the grounds everything looked great and the staff was all quite friendly and responsive to our requests.

The only "negative" for the property was our experiences dining. The fish tended to be on the over cooked side. The jerked "chicken burger" was borderline gross. There were chewy fatty hard pieces ground up in the meat. We asked our waitress about this and she assured us this was a "one off" occurrence and she would alert the chef so they could better grind the meat. The burger was not comped which was fine, a $15 burger in the whole scheme of costs is really nothing but that would have been a nice gesture. We did watch other guests throughout the week who ordered the burger and watched them pull out inedible chunks from their mouths as well.

Service here isn't the best, you often have to wait for what you request some time before you see your server again, but again, they were quite friendly and did always eventually show up with whatever you needed.

The pools were a lovely place to spend the afternoons; however, we noticed that people would often place towels in the morning to claim pool chairs and the chairs would go unoccupied for HOURS with no one being able to use them.

We also took advantage of the onsite dive shop. This was so great and they did a wonderful job taking us out for the day to dive the RMS Rhone. All in all, we had a lovely stay.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 14, 2013
Thank you for your review of the Scrub Island Resort, we are happy that you enjoyed your stay overall and found the rooms comfortable and well appointed. We also appreciate your comments about the food and service and will pass them along to our new executive chef. We have been working on making improvements and will continue to do our best to improve our offerings. We are very glad that you mentioned Dive BVI as they do a wonderful job and our guests love the dive adventured that they provide for us. We hope that you will visit us again in the future.
Sincerely,
Martin Smith, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
omaha
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 4, 2013

My family (ten of us) just returned from a week at Scrub Island. From the minute we were picked up at Beef Island to the minute we left we had a wonderful experience. The service was fantastic and so outgoing. Binnie, Martin and Heather and staff went out of their way to make everyone comfortable. The views from our villa were spectacular. The daily cleaning was so thorough and the nightly turn down was fun and elaborate. Having a kitchen was great and we had it pre stocked (choice of two grocery stores on Tortola) with zero hassles. I cannot say enough about them and the physical facility. High end everything and no issues with any rollaways this time! North beach is amazing, secluded yet fully staffed with friendly people, plentiful chairs and drinks. So relaxing and peaceful in our villa and having our own pool was a big plus. Would certainly return.

Room Tip: The Villa Mila is spectacular with breath taking views from all rooms and private balconies. Extreme...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 6, 2013
Thank you for your recent review about Scrub Island Resort, we are so glad you gave us another chance and decided to bring your family back to celebrate with us. We are so happy that you had a wonderful time.

North beach is my favorite place on the island, it is so tranquil and peaceful you never want to leave. I'm glad that you enjoyed it as well.

It was our pleasure to have you and your wonderful family as our guests over the holidays, and we look forward to welcoming you home on your next vacation. In the meantime, join us on Facebook or Twitter to keep in touch.

Sincerely,
Martin Smith, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 3, 2013

Spent a week here celebrating a couple of occasions, birthday, anniversary. They upgraded us to a Presidential Suite which was the nicest room in which we have ever stayed. Complimentary bottle of Champagne & card acknowledging our celebrations! 1 Bedroom, 1 1/2 baths, full kitchen with Sub Zero fridge & Wolf range. Unfortunately I did not get to cook in it, but the Espresso machine was used daily! Three balconies, two sitting rooms, incredible view to neighboring islands...beautiful!

Ate at the buffet one night for dinner, breakfasts & lunches at the resort daily. The food was very good. No complaints. Service was excellent. The ferry to Trellis Bay every hour was prompt and convenient with friendly service!

We were not able to get an appointment at the spa the entire time we were there. That was disappointing. Some days it was hard to find two chairs together by the pools. So we went to one of the beaches...problem solved! The landscaping left a little to be desired. For an upscale resort, empty, weed filled beds should not really be your view...however, we looked out to the water most of the time anyway. It just looked a little neglected.

Took an excursion through Dive BVI on site. Friendly, efficient service, great snorkeling trip to Norman Caves, Willie T & Cooper Island.

Gym was nice, fully equipped although some of the equipment could use some maintenance.

Had a great trip, seamless transfers, friendly service. Will return!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this review, January 5, 2013
Thank you for your review - we are so glad that you had a good time and enjoyed the Presidential Suite. We are happy that you choose Scrub Island for your celebrations and hope that you will return again in the future. We appreciate all your comments and will share them with our staff so we can continue to offer world class service. Please join us on Facebook or Twitter to keep in touch til we meet again.

Best wishes for a happy 2013,
Martin Smith, Managing Director, Scrub Island Resort
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Additional Information about Scrub Island Resort, Spa & Marina, Autograph Collection

Address: Scrub Island, VG1120, Tortola
Phone Number:
Location: Caribbean > British Virgin Islands > Tortola
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Tortola
#3 On the Beach Hotel in Tortola
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Scrub Island Resort, Spa & Marina, Autograph Collection 5*
Official Description (provided by the hotel):
Scrub Island Resort, Spa & Marina is a luxury private island resort located one mile offshore from Tortola's Beef Island Airport. The resort features 50 guest rooms, one and two bedroom suites, 2 restaurants, 3 bars, 2 swimming pools, resort spa, 55 slip marina, gourmet market & cafe, boutique, onsite dive shop and 3 pristine beaches. ... more   less 
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Also Known As:
Scrub Island Resort, Spa And Marina
Scrub Island Resort, Spa & Marina Hotel Tortola
Scrub Island Resort, Spa & Marina, Autograph Collection Tortola, British Virgin Islands

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