We visited the Sugar Mill after 5 days on Virgin Gorda. After a long, hot ferry ride, I was initially underwhelmed by the Inn (the initial atmosphere was a big change from the large resort we had stayed at). However, it ended up being a wonderful stay. The staff were very friendly (if a little quiet), the room very comfortable and the food absolutely amazing. We had heard wonderful things about the Sugar Mill restaurant (had actually booked the stay for the restaurant) and were not disappointed at all. My husband enjoyed the meals so much, that we ate breakfast and dinner every night (they have a reasonable meal plan) in addition to 2 of our lunches at Islands, the lunch-only restaurant by the beach. My husband still talked about his "perfectly executed" ceasar salad and I remember a wonderful pumpkin/black bean soup. This hotel is definitely more of an inn than a big resort. But, the front desk will help you book a car or do anything on the island. The beach is very small and we didn't swim here - instead we went to Long Bay and other beaches with good snorkeling. The pool is also small, but adequate for cooling off. Don't forget the mosquito repellent - the bugs were insane.

We were looking to spend our 10th anniversary somewhere fun so we chose the British Virgin Islands. We booked the hotel directly and the manager was very accomodating over the phone and through email. Everything went well. We arrived later in the day and checked into the hotel. We happened to be coming in on Monday night, where there were complimentary drinks by the pool. Afterward, we dined in the hotel's restaurant, which was very good.

We stayed in the Pool Suite and it was very comfortable. Our balcony looked out over the pool and we could see the beach. The showers in the Pool suites were very cool. There was no roof on the shower, but it had some beams with vegetation growing over it. It was very roomy and was a unique experience. On one morning, we had no ride to the boat for the Day Sail we had booked and the maintenance man was volunteered to drive us to the docks.

Even though there was A/C, we decided to turn it off and sleep with the windows open at night. It was that cool and comfortable. This is unusual for us, since we live in South Texas and can't survive without A/C.

Our time at the hotel made for a very relaxing stay. There are many places around BVI that are run down and I went by many of the hotels you could stay in while on BVI. I would only ever consider the Sugar Mill and one other hotel as being a high enough quality to stay in. Many of the others looked run down and delapidated.

We are going back to BVI in July and part of the reason is based on our stay at the Sugar Mill. It is definitely one of the nicest hotels in BVI.

Just returned from 7 days at the Sugar Mill Hotel in the beautiful island of Tortola. From arriving at the hotel to our time of departure we had an amazing time. We were on this great package called the Adventure Package which basically was a blue print for everything we did but we decided our own itinerary from car rental, diving, day sail, flight to another island, and castaway beach picnic.
Returning each evening to a great room and amazing dinners topped it all off for us. The chef was so accommodating with my special gluten free diet - he managed to find me on a daily basis to discuss what I would like to eat that evening. The service was super with very well trained personable staff who had a great desire to please and a genuine interest in our welfare.
First time in Tortola and the Sugar Mill but a place we want to return to very soon - need I say anymore !

My wife and I (both 35 years old) stayed at the Sugar Mill in mid-March for one week.

Our room (the Cottage) was quite comfortable with a beautiful outdoor shower. We also appreciated the size of the room which was relatively large. The cleaning staff consistently did a nice job of cleaning the room. However, the room offers only a partial, somewhat faraway view of the ocean (it overlooks the main building).

The restaurant was superb. Perhaps it does not qualify as a 4 star restaurant in NYC (I have eaten at several), but it was very, very good - we ate there almost every night and were always pleased with the quality and variety. Note, however, that it is expensive with entrees around $35 on average.

The staff was fabulous - always friendly and willing to help. They were a true highlight of our stay.

The grounds were pretty, with lots of vegetation, and the main building, an old sugar mill, was lovely.

The hotel's beach was a disappointment - it is only 300 feet wide and not the crystal clear waters that we found at other beaches around the island. The pool was small but adequate.

In addition, outside of the Sugar Mill, the only other establishments are Bomba's (a dive bar that we found disappointing and we like dive bars) and Sebastians, another hotel with a good but not spectacular restaurant. We ended up getting a car for 5 days in order to avoid the isolation of our location - taxis were very expensive.

If you are interested in shopping, Tortola is not your place. There was very little of interest for us in Road Town. The BVIs are really more focused on fun and relaxation.

Overall, we liked the Sugar Mill but were looking for something with more of a resort feel, a larger beach, and more access to restaurants/bars outside of the hotel. A car is definitely a requirement here.