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“Their service brought them down” 3 of 5 stars
Review of Grand Case Beach Club

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Grand Case Beach Club
3.0 of 5 Hotel   |   21 Rue de Petite Place, Grand Case 97150, St Maarten-St Martin   |  
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Ranked #3 of 6 hotels in Grand Case
Jumpin' all over the world
Top Contributor
130 reviews 130 reviews
12 hotel reviews
Reviews in 36 cities Reviews in 36 cities
76 helpful votes 76 helpful votes
“Their service brought them down”
3 of 5 stars Reviewed February 3, 2013

We spent a week at the Grand Case Beach Club in January -- it was our first time in St. Martin and we chose this hotel based on both Tripadvisor and personal recommendations.

I reviewed the Sunset Cafe and the Creole Rock Water Sports, both co-located at this hotel, separately.

The setting is gorgeous -- very well maintained gardens, a great boardwalk around the restaurant -- the outside of the property is pretty. The pool, unfortunately, was dirty and we never saw anyone use it.

Our room was fine -- not plush, but certainly clean and servicable. It included a full kitchen. It was useful when we realized how expensive most of the nearby restaurants were. The Grand Case strip is called the gastronomic capital of the Caribbean -- and the food was mostly very good, but also very expensive (we saw similar restaurants with significantly lower prices in Marigot). So we found a local little grocery store and self-catered for sandwiches at lunch, and brought home dinner leftovers to reheat in the microwave.

The included breakfast is just a small basket of breads, coffee and OJ -- so if you want more than that you have to pay for it.

But the thing that started to get to us more and more were the attitudes of the staff. You have to go in to the front desk area to exchange towels, so most people go in there daily. Saying good morning seemed like a chore to them. We didn't get many smiles, and when I asked a question about a nearby activity the response was clear annoyance that they needed to call over and ask for me. We definitely didn't feel like we got good value for the price of staying here.

While we enjoyed our time in St. Martin, if we go back again we'll find a different place to stay where the people enjoy working around tourists more.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gcbcmgr, General Manager at Grand Case Beach Club, responded to this review, February 5, 2013
I am truly sorry that you felt less than warmly welcomed by our Front Office staff, we so often get warm and glowing reports of them, I and they are surprised and concerned an=bout your perception. Thank you for bringing this to our attention, and we will take it as constructive in our quest for improvements. We will pay closer attention to our small pool area, with the beautiful Caribbean at our doorstep, no man-made feature will ever compare to that, but better patrolling is already in place.
Even if your travels will not include a stay with us in the future, perhaps you will pay a passing visit…we will., and already have put forth efforts based on your observations.
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1,098 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Texas
Top Contributor
97 reviews 97 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed February 1, 2013

Stayed over one night before departing on our cruise for the maiden voyage of the Terre Moana with Paul Gauguin. That is another story... The Grand Case is nice, but if you are used to the luxury of Tahiti or other Caribbean hotels, this may seem a bit basic. The amenities in the room where just average at best. The bathroom was just so-so. The view from our room was nice looking out toward Anguilla. The beach area, if you call it that, was very small and I can see that it would get very crowded quickly. The continental breakfast that they offer is pretty slim and you will need to order a full breakfast to fill you up. (see review of Sunset Cafe). The up charges are pretty steep for a resort. Charging $5 for a small bottle of water from the mini-bar, fitness center is another $5 to sign up, if you wish to use the on-site barbecue grill there is a $10 cleaning fee, kitchen service to clean up dishes is another $15, a deposit posted daily to your room for beach towels. I understand the need for fees, but it seemed a bit excessive.

If I get the chance to return to St. Martin, I simply can't say that I would seek out the Grand Case. There are just better alternatives with nicer amenities. Again, the reviews here make it sound great, and that was what brought us to it to begin with. But it just wasn't up to our expectations.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gcbcmgr, General Manager at Grand Case Beach Club, responded to this review, February 5, 2013
“Just OK” ! Ouch! Mediocrity is not what we strive for. But neither is luxury. We are a proud and strong 3 star property that does its best to over-perform at that level. We are casual to an extreme, and we generally succeed in making our guests feel warmly welcomed and casually comfortable. Our average stay at this time of year is approaching 12 nights, and we have a huge return factor. We welcome guests staying 1 night…or 100, though our little resort needs a bit more time to appreciate than a simple single night sleep-over. Like a red wine, which you open and allow to breath, the textures and subtlety just may not be immediately evident on opening… or arrival. The beach (which I would not call anything else,) is not a large one, and its name (Petite Plage) should be a hint about what to expect, is intimate and lovely. On the other side, we are on Grand Case Bay, and it too is not a deep strand of sand just now, but it affords wonderful swimming and a magnificent view into the village. Our beaches seldom get crowded,… nor does the resort itself, as so many of our guests have different places to go and enjoy, not necessarily planting themselves on our beaches…there are 37 to choose from on the island! Charges…while we certainly love what we do, we are also a business. We prefer to let our clients know of our fees rather than letting them discover them on check-out, and I think that it is that practice that has you rankled? We will take your observations and see if we can apply a friendlier approach to our “Welcome Letter”, but still inform our guests of fee areas that they MAY encounter. We want everyone to be aware that they have the option to avoid these charges if they so choose, and that is a choice that many hotels do not give. We offer free parking, free Wi-Fi, free beach towels and beach chairs, free (simple, granted) continental breakfast, free non-motorized water-sports, free introduction to waterskiing and wake-boarding, free use of tennis court and racquets. There is no additional “Resort Fee”. We spend a great deal of effort and large sums of money improving the property and it’s facilities each and every year, and we honestly live by our motto of “Better today than yesterday, better tomorrow than today”. Thank you for the opportunity to respond to your review, and I do hope that you may give us a second chance some time in the future? But please, make it for more than just a day, I think you will be pleased that you did.
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Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 30, 2013

We were floored by this beautiful hotel because it actually looks as good as the website pictures! It has its own private strip of beach and upon seeing it I exclaimed "they must clean this beach! there's no way it could be so spotless!" I loved the beautiful soft sand and areas to snorkel (you can rent gear from the hotel for a $5 one-time fee for a mouthpiece). We got a free upgrade from a studio into a one-bedroom and the room was huge with a kitchen complete with everything to call it home (coffee maker, wine glasses, toaster, etc), a living room, an ipod stereo, safe. Definitely ask for a ground floor room because when you walk right out your back door---boom! the beach! with your own beach chairs where you can spend the whole day. Close your screen doors though because there are mosquitos! There is a walkway that wraps around the cove that gives breathtaking views and perfect picture opportunities.

We almost felt no need to go to any other beach because we had one right there. There is parking available in the hotel and they even rent cars at the hotel if you feel like roaming. There is laundry ($3 for wash, $3 for dry) and there is free continental breakfast (coffee, tea, bread) at Sunset Cafe which is right on site. However, I would recommend spending all your meals down the road because within 5-10 min walk there are the best French restaurants I've ever eaten at and "Lolo's" (beach side barbecue) that we ate every day! This hotel is not a party place, it was mostly filled with older adults (and their cats) looking for a relaxing time. Overall it was a fabulous experience staying here but it should be given the price (~$460/day)!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belle Mead, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 24, 2013

We stayed at the Grand Case Beach Club January 10-14, 2013. The purpose of our trip was to unwind and relax, and GCBC proved to be an excellent venue for that. Our room was spacious and clean. It included a kitchenette and a private patio. Electricity is 220v, and we came prepared with a transformer and adapter. Still, the outlets did not firmly hold a plug and we found it challenging to charge our iPads and phones.

The outdoor facilities include two beaches which disappeared with high tide and remained M.I.A. for our last two days there. Still, there are lounge chairs and hammocks overlooking the sea above the sea wall, as well as a boardwalk with some seating that wraps around from one beach to the other. We appreciated the posted signs asking guests not to reserve chairs, and we were always able to find a spot. The swimming pool looked small and sad, in need of attention, and we did not use it. The tennis courts also need work - the worn out astroturf looked like it hadn't seen action for a long time.

The staff are friendly and helpful, and a security guard is always visible on the gated property.

The American breakfast included with our stay was a carb lover's delight: coffee, OJ, two small pastries and a generous piece of French bread. For a more balanced meal, you can order off the menu, at a price.

We found the prices at the hotel's Sunset Café and in town on the high side, but the food was generally good. The hotel is a short walk from Restaurant Row in in "downtown" Grand Case, so there are loads of dining options nearby.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Top Contributor
127 reviews 127 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 21, 2013

Just returned from a trip to St. Martin and a stay at the Grand Case Beach Club. We had a wonderful time. It's somewhat removed from all the action in Phillipsburg and Margot, but that's what made it terrific for us. If you want to visit those towns, they are about a half hour away by car or taxi. It's just a short walk to some of the best restaurants on the island in the village of Grand Case. But we found the restaurant on site, the Sunset, to be as good if not better than most of the "rated" restaurants. The staff were very friendly and helpful. The only minor short coming is the beach is very small, expecially at high tide. But we never had any problem locating a place to sit. It's very secure with entrance and exit gates. This is our first visit to this hotel and we will return.

Room Tip: Stayed in both 2-bedroom and one-bedroom with loft units. All the two bedroom units are nice, exce...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 21, 2013

We spent 1 week last December with our 5 years child in a double studio with sea view.

Hotel room has all needed facilities like full kitchen (with cutlery, oven, fridge, micro oven), Phone dock stereo, Cable TV etc. he hotel location is great - you can easily go around St. Marten by car trough quite nice roads but stay at the hotel is also a quite good program. TRy to get one room with sea view in the 2nd or 3rd floor.

About the place: There are exclusive 2 beaches inside the terrain and all the water sports activities are provide in the local center - even tours inside the island or to St. Barth for example (the one we had). Hotel has a old European style but everything is clean and well preserved.

Food is nice - hotel restaurant has fresh sea food and french cousine. They serve lunch and dinner with reasonable prices. Breakfast is quite simple and you should ask for everything extra from the include breakfast in the room price. Restaurant staff are very friendly and all of them make you feel comfortable at the table.

With many many options in St. Marten, I strong recommend the French side to avoid the hush of the big ships and american fast food in the Dutch side. Grand Case is truly a good option to stay.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redditch, Worcestershire
Top Contributor
91 reviews 91 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed January 19, 2013

What a wonderful place! We had 3 relaxing days here doing not very much. We stayed in a loft room and the view from the balcony was wonderful - and as it faced west, we sat and watched the sunset whilst sipping a glass of something cold and refreshing before getting showered and ready for dinner.

The sunset cafe was fine, but as there is so much choice in town, we only ate here on the first night. We hadn't read the info given to us by reception and didn't realise until the second morning that there was a complimentary continental breakfast in the cafe.

It was convenient to be able to buy beer from the small supermarkets in town, put them into the fridge and then be able to pop back to the room to get one during the day and return to the sunbed with it.

The internet connection was a bit hit and miss but was sufficient for our needs.

All in all we had a wonderful few days here and would recommend it wholeheartedly.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Case Beach Club

Address: 21 Rue de Petite Place, Grand Case 97150, St Maarten-St Martin
Phone Number:
Location: Caribbean > St Maarten-St Martin > Saint-Martin > Grand Case
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 6 hotels in Grand Case
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Grand Case Beach Club 3*
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Also Known As:
Grand Case Beach Club Hotel Grand Case
Grand Case Beach Hotel

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