We stayed here 1 night in August as it was close to the airport for our flight the next morning. On arrival at 5.15 pm after a 15 hour trip the place was desered. No reception, no staff, no information or phone numbers to call. Ended up going next door to Avis to see if they knew anything. An employee at Avis knew a friend who knew the owner and after about an hour the employee from Avis was told where the key to the room was in the restaurant. The room was old and tired looking. Wi-fi did not work, there were no towels and no running water to have a shower, wash or flush the toilet. Went outside to check the water metre (it may have just been turned off) and found the metre had been clamped to the 'off' position. Can only assume the owner hadn't paid his water bill. During the night a person who we can only assume was the security guard arrived with a friend and talked till around 2.30am in close proximity to our room. On leaving around 7.30am we found outside our room a huge bucket of water. No doubt this was for washing and flushing the toilet. We booked this hotel over the internet and were required to provide our credit card details. Should we have arrived without having provided these details we would have immediately gone elsewhere. We were charged approximately $100.00 for no service and inadequate facilities - the lack of running water for showering and toilet facilities is totally unacceptable. We would like the owners to consider refunding our money but would guess this would be an unlikely scenario. Would not recommend this place to anyone..
- Official Description (provided by the hotel):
- Ideal for a comfortable quiet vacation on St Maarten / St Martin or as your hub while visiting the surrounding Caribbean Islands Saba, Statia,St. Kitts, St Barths, Anguilla. A Hotel on the Island of Saint Maarten/ St.Martin in the Caribbean with lovely decorated rooms. ... more less
- Also Known As:
- The Royal Turtle Hotel Simpson Bay
- The Royal Turtle Inn St Maarten-St Martin/Simpson Bay