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“Nice Resort, beautiful location and good customer service” 4 of 5 stars
Review of Simpson Bay Resort & Marina

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Simpson Bay Resort & Marina
3.0 of 5 Hotel   |   Billy Folly Road #37, Simpson Bay, St Maarten-St Martin   |  
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Ranked #4 of 7 Hotels in Simpson Bay
USA
Top Contributor
97 reviews 97 reviews
85 hotel reviews
Reviews in 77 cities Reviews in 77 cities
87 helpful votes 87 helpful votes
“Nice Resort, beautiful location and good customer service”
4 of 5 stars Reviewed June 7, 2013

This was our first time in St. Maarten and Simpson Bay Resort. After reading the various reviews I was a little concerned about our RCI exchange unit. I had fallen 7 weeks back and broken two ribs that were still not completely healed. I emailed the resort ahead of time and asked for a unit where I did not have to walk uphill or climb too many stairs. We were also celebrating a big anniversary during our stay there. Camilo Garcia responded immediately and said that he had forwarded the request to the front desk/reception staff. When we got to the resort we were pleasantly surprised to see that we were given a unit in the F bldg right on the beach - unit F12.

The unit was very clean, spacious, well maintained and best of all was the location right on the beach facing the blue waters. We loved every minute of our stay there. The unit is equipped with a safe, good size clean bathroom, several towels and sheets were kept in the closet. The full kitchen had everything needed to cook a good meal. There was a pool and pool bar right outside the unit on the right. The beach had a few cabanas and several loungers are available. The water was perfect. The front desk staff and the beach / bar staff was very friendly and helpful. The maid came in the middle of the week to clean and was very pleasant.

There is a small snack bar right across on the beach. When you come out of the parking lot the restaurant Bon Appetite has music every evening and a good menu for breakfast, lunch and dinner. The walk to the other buildings is uphill. Hollywood casino, an Italian restaurant and a small market are right outside the property. The Villas have a couple of restaurants which we did not eat at. There are a few supermarkets on Welfare road and quite a few restaurants and bars at walking distance.

We rented a car and drove around the island. The French side is really nice with beautiful white sand beaches - Orient beach is the biggest and very busy. Phillipsburg is good for shopping and the boardwalk along the water has several restaurants and bars. Marigot is beautiful and eating fresh seafood at the Lolos in Grand Case is a fun experience.

Overall a wonderful stay, thanks to the customer service and front desk staff. I definitely recommend this resort.

Room Tip: The F buildings have the best beach front location. The Marina bldg and the villas have good views...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilo O, Online Community Manager at Simpson Bay Resort & Marina, responded to this review, June 10, 2013
Dear Guest:

Thank you for taking a moment of your valuable time to leave your review! Every comment is important to us as they help us always serve you better.

I do remember your special request and it was a pleasure to help you. I'm happy to read that everything went great and that you had a wonderful time with us. Thank you for your kind comments and for such a descriptive review, I'm sure it will come in handy to many other travelers around the world!

I hope this is not your last visit but rather the beginning of a long friendship at your home away from home in St. Maarten; it will be a real pleasure to have you back with us anytime you want.

Please let me know in advance next time you want to come visit, I will be happy to assist you personally.

Until next time, please receive my warmest regards from the Caribbean.

Camilo Olea
Online Community Manager
Simpson Bay Resort & Marina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Delray Beach, Florida
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 6, 2013

I enjoy year after year coming here. My room is right on the ocean. Fun times and very family and friendly. Beautiful place to visit and close to everything one can need. Must go to the Marina pool bar and meet your bar girl . Sweet person. (Don't mention names sorry)

Room Tip: Pick the ocean front rooms
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 5, 2013

I would definitely recommend Simpson bay Resort & Marina. My husband and I spent 5 days there and we loved it. I stayed in B408, a one bedroom suite. I was originally given room B304, a one bedroom suite. Upon checking in the room, I noticed water was on the floor in the bedroom. I just assumed that housekeeping cleaned just prior to my arrival and didn't dry the floors throughly. I dried the floors and went out for the day. When we returned that night late, it was more water on the floor so I called the front desk and they were more than accommadating. The attendant changed our room without hesitation and brought us the key. The rooms were clean and spacious. Air Conditioning was excellent! The view was breathtaking. Houskeeping came everyday except for Sunday. Perfect location in proximity to everything. However, we did rent a car, based on other reviews. I loved it! The only complaint my husband had was with the TVs. He can not live without the sports highlights! Unfortunately, both TVs were in poor conditions, looking as if the picture tubes had seen better days. Have of the TV screens were blue! Not a deal breaker for me since I don't go on vacation to watch TV!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philipsburg, null, Netherlands Antilles
1 review
5 of 5 stars Reviewed May 29, 2013

We love the island from since we set foot on it, and people are warm and welcoming and very friendly, we felt important and made friends very quickly. The hotel we checked in is wonderful and the staff are more then excellent. Mr.Skinner Jules made us feel like we were being welcomed by our best friends home and being that we were on our honey moon he just toke care of my beautiful wife and i and made our stay be very special. If you need anything he is that guy he would help you as much as he can.
The beaches are beautiful and a tip for honey moaners french side restaurants are the best place to be on a romantic dinner. Am looking forward to go back and enjoy our home away from home :)

Room Tip: Get a room anywhere on the 5th to the 8th floor
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guilford,CT
Top Contributor
119 reviews 119 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed May 22, 2013

just arrived today from St Bart's. Very pleased with the service and villa. villa was Veryclean and was ready when we arrived at 1:30 which we were really happy about Had a good lunch at Toppers at the end of the beach and we're going back for grilled lobster tonight. Wonderful location. very happy I chose this resort.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, Florida
Top Contributor
145 reviews 145 reviews
12 hotel reviews
Reviews in 62 cities Reviews in 62 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed May 22, 2013

My girlfriend and I stayed at the Simpson Bay Resort and Marina during the week of May 12th to May 19th. Having read the prior reviews, I had concerns before going, but I found the place was much improved over the earlier reviews. I found the staff to be very accommodating and friendly, and the room to be spotlessly clean. The resort is built on a hillside and sprawls over several acres. After we booked, we were concerned that as Interval Timeshare Exchange guests we would be placed in the one of the buildings that are located high up on the hill. This would have been a problem because my girlfriend has bad knees. I e-mailed the resort with my concern a few weeks before the trip. The operations manager promptly responded and said that they would do their best to accommodate us based on availability. When we arrived, they had a suite waiting in the Marina Building - right on Simpson Bay. This was the perfect location and very central to the resort's facilities. After we arrived, the operations manager followed up with a phone call to be sure that we were happy with the accommodations.
Simpson Bay Resort has ample facilities. Three restaurants, a grocery store, a rental car agency, a gift shop, a dive shop and water tour company (Aqua Mania) are on the premises. There are several pools, some with swim up bars and there are also tennis courts. The property is also within walking distance to several other restaurants, shops and grocery stores.
The room was a one bedroom unit. It was not yet renovated, so it slightly showed its age, None-the-less, the suite more than met our needs. It was well equipped, well maintained, and well apportioned. The bed was comfortable. Our only problem is that there were water bugs (small roaches) mostly in the bathroom at night. They were suppose to spray as part of a monthly pest control program, but I forgot to take the "do Not Disturb" sign out of the door that day so it did not get done., They were suppose to return the next day - but never did. We just had to keep things sealed that we did not want the bugs to get into. That's the tropics.
I took the timeshare tour and got $75 in certificates good at the resort's restaurants, shops and tour company. The representative was very helpful, courteous, and professional; even after he knew that I definitely was not in the market to buy additional timeshare time. He provided many good tips on Simpson Bay and St. Maartin and showed me a renovated room, which was quite impressive. There was no sales pressure at all. It appeared to me that the timeshare sales force also served as social coordinators, as they seemed to run the house social activities that we attended.
Otherwise, the suite was spotless when we checked in; and the maid again did a thorough mid-week cleaning. Most timeshares just empty trash and provide fresh towels in mid week. My only true complaint is the concierge service was not so good. We had the concierge book a restaurant in Grand Case a day in advance. She made the booking but never got back to us to confirm that the reservation was made. I called several times during business hours the day of the reservation, but either no one answered the call or the call was diverted to the front desk. We showed up at the restaurant not knowing whether we had reservations or not.
My impression of Simpson Bay Resort and Marina is generally favorable. It seemed that the employees were happy and tight knit and that attitude conveyed to the guests. I also spoke with many timeshare owners who own several weeks and return to this resort every year. (That says allot) It was obvious to me that the management and staff is working hard to make this resort top shelf. They are making progress, but still are not quite there. Once the renovations are complete, the facilities will be there. However, some of the services still need to improve, such as the concierge service. Bottom line - I would have no problem returning to this resort.

Room Tip: Even though not yet refurbished, the Marina Building is a great location.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilo O, Online Community Manager at Simpson Bay Resort & Marina, responded to this review, May 24, 2013
Simpson Bay Resort & Marina Management Response:

Dear Mr. Bressi,

Thank you for taking your time to share your comments with us, your feedback is critical for the continuous improvement of our Resort.

We are happy to know that you had a great vacation experience and we'll make sure to share this comment with our staff to encourage them to continue providing the quality of service that you expect. We are also thankful for the comments mentioned about concierge service, this will allow us to review and provide the require training to our staff; the art of following up is a key component in the service industry. Thank you for creating this memorable learning experience for us as we strive to ensure total satisfaction for all visiting guests.

We look forward to seeing you again, all the staff at Simpson Bay Resort & Marina will be happy to welcome you back!

Warm regards from sunny St. Maarten,
Pedro Sanchez
Operations Manager
Simpson Bay Resort & Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seminole, Florida
Top Contributor
105 reviews 105 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed May 21, 2013

Simpson Bay Resort and Marina 5/1/2013 to 5/16/2013

After our ordeal with the Flamingo Beach Resort we had to check other resorts on Simpson Bay and were fortunate to get this one. They have several properties on the bay and across the street. We lucked out and got the most revised and refurbished one, on the 7th floor overlooking the bay. This property is about 30 years old but kept up well. What a fantastic place! The most awesome view to see each day. The rooms and facilities are close to 5 star and everyone is friendly and helpful. The room service however is not very good. Each day we didn't know if we would get all our towels and wash cloths but other than that everything was about perfect. The landscaping around the pool and water was phenomenal. The pool is beautiful but all is 5 foot deep and the tiles around the pool are very slippery. Many people slipped and fell while just walking. There is no beach directly behind the property but there is one next door and down the street. The pool sit-up bar, and especially the pool bar tender, Metal, is great. You can walk to many restaurants and bars from this location as well as being centrally located to go anywhere on the Island. Orient Beach on the North side of the Island is the best but just about all beaches are great. The water is crystal clear and warm.

This island is truly the friendliest in the Caribbean. Million dollar mountain views of the beaches and bays make this the perfect vacation.

One thing you must get use to though is the driving, sort of crazy and fast but still safe. The island is only 34 square miles so getting around is fairly easy. If you need medical help, please use the French side because the Dutch side is very basic and not as adequate.

Room Tip: Get an ocean view on upper floors in the main building
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Simpson Bay Resort & Marina

Address: Billy Folly Road #37, Simpson Bay, St Maarten-St Martin
Phone Number:
Location: Caribbean > St Maarten-St Martin > Sint Maarten > Simpson Bay
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Simpson Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Simpson Bay Resort & Marina 3*
Number of rooms: 342
Official Description (provided by the hotel):
Nestled on a hillside overlooking Simpson Bay, one of the most popular spots on St. Maarten, Simpson Bay Resort & Marina is a peaceful Mediterranean-style holiday village offering comfortable suites and all the services guests could possibly need during their Caribbean vacation. With a sheltered private beach, five pools and colorful gardens full of bougainvillea, hibiscus and Allamanda, Simpson Bay Resort & Marina is a captivating island hideaway where you can enjoy the best family vacation ever. A varied activity program, tennis courts, a spa, water sports, dining and evening entertainment make it a favorite with visitors of all ages. ... more   less 
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Also Known As:
Simpson Bay Resort & Marina Hotel Simpson Bay
Simpson Bay Resort And Marina
Simpson Bay Resort & Marina St Maarten-St Martin

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