This has been my 4th year in a row in Atrium. While the overall trip was excellent, this was the first time I've had actual problems with the room. The major issue (for me, at least) was the fact that when AC in the room was on, it produced moldy smell. Whenever I opened the front door I was hit with the strong moldy smell. I have had problems with lungs before, and asked to change rooms, even downgrade from 1Br to a studio on the first day. The gentleman at front desk told me that I should talk to the manager next day. The other problem was that the deadbold in the door was broken. The same front desk person went upstair and confirmed that.
The following morning I spoke with the manager. He said: 1) there are no rooms today, 2) he'd send someone to fix AC, 3) non-functioning deadbolt is EXACTLY how it's supposed to be. Well, I waited, nothing has changed and next day I went to the manager again. He said 1) he'd send someone AGAIN to check AC, 2) there are no rooms available. Nothing changed on the following day, and I went to talk to him again for the 3rd time. And again, the same story: 1) no rooms available, 2) he'll send someone to check the AC.
I know for a fact that hotel had PLENTY of available rooms, both 1BR and studios, and that I would bet a lot money that nobody ahs ever went to check or fix the faulty AC unit. No traces of anyone entering the room, or going nowhere near the AC unit whatsoever... Nothing has been done. Throughout my stay I kept AC on maximum cold and had balcony door open to ventilate the air. It wasn't too hot outsite at night, so it wasn't too bad at the end...
Now the beach and the pool - it seems that they've reduced the number of palapas, and provide umbrellas instead. I prefer the old arrangement. Also, the beach chairs are locked up overnight, if you're an early riser you'll have to sit on the sand. They also pick them up much earlier than before. I like to stay on the beach during the sunset - well, they picked up my chair while I was swimming, and I met th sunset standing on my feet. There seems to be a lot more rocks and larger crushed shells in the water, have to be really careful where you step. Also a lot more seaweed. The drop in the water is more steep and water is more murkier than ever. The beach bar is ok, but nothing extraordinary, and rather expensive. Although I didn't use the pool (I can do that anytime right where I live) I couldn't help but notice large empty Doritos bag floating in the pool among other small trash and leaves. Actually, I hardly ever seen anyone in or near the pool.
I wasn't so much disappointed with the room itself, but with the manager's response and demeanor.
After the armed robbery in September, when security guard got assaulted and the hotel front desk/office robbed, they've started closing the front gate at 7pm, and you need to swipe the card to get inside. On one hand it's positive, but there's nobody on the parking lot, which makes it an easy place for muggings. They have security cameras there, but I didn't feel very safe parking at light, especially on the lower level...





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