Pelican Resort, St. Maarten/St. Martin, Caribbean
Date July 13-20, 2008
We stayed here 8 years ago and found it just perfect! WE returned on this trip and found that the service, especially at the front desk has gone down dramatically. When we checked in they told us there may not be a lock for the lock box, but not to worry there would be locks that are going to be turned in. They wrote our room # B124 down and said to check back in the morning. We of course did but there were no locks turned in for us to use. Meanwhile all day/night we had to carry our personal belongings with us. (Beach, pool, dinner, etc) When we followed up they still did not to seem it was important. Almost three days into it and 4 phone calls later (From us)They installed a digital safe. All the $$$$ they put into the new Marina residence's and they could not have a lock for out personal belongings
The room stunk of I don't know what. Mold, cigarettes,dirty A/C filter.
The blender was cracked and when I asked for a new one. It came hours later all sticky! The room was so smelly we had to buy a scented candle to light up every time we either came in or were hanging around YUK! The cabinets in the bath were nasty on the inside. When we wanted to checkout my husband asked about the complimentary room and the front desk had no clue what room it was going to be. That is so not right. Our flight was not until 3:00pm and we had to be out by 10:00 am and they had no idea what room was their complimentary room. ( What a joke)
Lastly and the most important is that my husband and I were bitten by bed bugs, yup that is correct.
WE both have numerous bites on our feet, legs and ankles. They are painful and it has turned me off is such a way. Grosses me out!!!
I think they are concerned more about the new construction - trying to get old owners to buy new and are letting the older buildings go.
By any means this is not what it use to be. We love St Maarten and would return, but the pelican is out of the question.
They really need to exterminate this resort ASAP.
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