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“Do Not Stay Here!!!!!” 1 of 5 stars
Review of Mercure St Martin and Marina

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Mercure St Martin and Marina
3.0 of 5 Hotel   |   Baie Nettle | BP 172, Marigot 97150, St Maarten-St Martin   |  
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Hotel website
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Hotel amenities
Special Rate
€129 (EUR)
Ranked #1 of 10 hotels in Marigot
U.S.A.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Do Not Stay Here!!!!!”
1 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel on August 17, 2014 for one night. Our room was old, depressing and smelly. It looked one level higher than a hostel. The food was not edible. We heard many complaints about this hotel from other guests. In one room we saw a cockroach going out from the room. If you want to enjoy from your stay in St. Martin - DO NOT STAY AT THIS HOTEL.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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144 people have reviewed this hotel

Traveler rating
    69
    51
    15
    6
    3
See reviews for
26
60
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14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Al Jubail, Saudi Arabia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

I think I got one of the newly redecorated rooms, but it was a noisy street view. The hotel was not full and I was offered nothing else. At 8 in the morning the jack hammers started. If I had wanted to visit a construction site, I would have stayed at work. Front desk staff was good if you dealt with the intern. The permanent staff appeared to be unhappy with her job.

Room Tip: Stay away from the street, and ask if the construction is completed
See more room tips
  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I B, Directrice adjointe at Mercure St Martin and Marina, responded to this review, 1 week ago
Sir,

Have you expressed any of this disturbance while staying at our hotel? We assure you we would have done anything necessary to please you accordingly. Please do not be shy to do so on your next stay.
As for your ability to judge so quickly on someone else's happiness, we must admit it pretty much amazes us!

The Mercure Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a place to relax in style in St. Martin - look no further! I booked one week and loved it so much, I stayed for two!! I can't say enough good things about the hotel and its' staff who work tirelessly to assure that my stay at the Mercure was an unforgettable one. From the newly renovated rooms, to the delicious French cuisine, and sophisticated spa and gym - this hotel is big enough to fulfil your needs and small enough to feel like home.

Previously in St. Martin I had stayed at a larger resort that lacked the charm, tranquility and beauty that can be found at the Mercure. Words can not express the attention to detail that is taken to weave the natural beauty of the island with modern art, lighting and construction. Day after day and night after night, I drank in the beauty and sophistication of my surroundings. I just got home and I'm already thinking about going back.

The Mercure is conveniently located only a 10 minutes drive from both Maho (and the airport) and Marigot. It is good to have a car, but if you don't want the stress, you can also trust the wonderful hotel driver Farhid to get you where you need to go.

My advice - go see it for yourself!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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I B, Directrice adjointe at Mercure St Martin and Marina, responded to this review, 1 week ago
Dear Barbara,

Thank you very much for taking the time writing such a wonderful message! It is a real pleasure for us that your stay with us has happened to be such a nice experience and we are looking forward to welcoming you again anytime in the future.

Many thanks from the Mercure Team!
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1 review
5 of 5 stars Reviewed 2 weeks ago

A tremendous place to stay - staff welcomes you - and everyone's wonderful and goes the extra mike to make your stay memorable. Renovation is nearly done - and will make a great place a truly world class resort.
Looking forward to coming soon again!

Stayed July 2014
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I B, Directrice adjointe at Mercure St Martin and Marina, responded to this review, 2 weeks ago
Dear Henry,

Thank you very for taking the time commenting your last stay at the Mercure Saint-Martin Marina & Spa. We are glad to read that you enjoyed your time with us and are happy to confirm you that yes indeed, the final part of our renovation is almost over.

See you soon!

The Mercure Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mary Esther, Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed 5 nights there, and had a great time. Everybody form owner to staff did a great job, there is never a "no sir".

Room was great, new, tropical shower in the bathroom, excellent.

Breakfast in the marina is so peaceful and great. Never expected that charming level in a Mercure (this means: Mercure is allways a good choice, but that one exceeded our expectations by far).

Dinner was great, too (had a fresh grilled thuna).

Situated not far from the aiport but far away from all disturbing things outside, we call it a real catch with fair prices.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I B, Directrice adjointe at Mercure St Martin and Marina, responded to this review, 2 weeks ago
Dear Mary,

Thank you very much for this enchanting message! It is a real pleasure for us to read that you enjoyed your time at the Mercure Saint-Martin Marina & Spa. We hope we will have the chance to welcome you anytime again, maybe for a longer stay!

The Mercure Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

I have spent two weeks in this wonderful vacation destination : Mercure hotel is a nice resort with a functional and spacious layout and with gardens full of tropical trees , flowers and lots of sculptures.
I have appreciated the hotel's location : a quiet area of the island ( Baie Nettlé ) on the French side , two minutes walk of the very clean Baie Rouge beach , good restaurants within walking distance , near the Dutch side and its tax free shops .
My renovated room was comfortable , spacious , calm , airy and with a balcony full of flowers and overlooking the pool and the gardens .
Staff were very professional , friendly and helpful , always smiling and quick to help : to provide tourist information and to direct to interesting places , to recommend activities available in the hotel or elsewhere ( snorkeling , diving and boat trips from the Mercure marina ) , to rent a car , to do shopping , to manage taxi rides to the airport…, specially the owners always inquiring about my needs .
Also great selection of food for breakfast , lunch and dinner with an amazing buffet ( I recommend the well prepared fish dishes) at the restaurant opened to the lagoon.
This hotel has a large sandy beach facing the lagoon with lounge chairs and hammocks under palm trees .
I have also enjoyed the daily activities organized by professionals in the large swimming pool , the gym and the spa as well as the evening entertainments .

Room Tip: rooms facing the lagoon or the gardens
See more room tips
  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I B, Directrice adjointe at Mercure St Martin and Marina, responded to this review, July 3, 2014
Dear Sir,

Thank you for taking the time sharing your experience at the Hotel Mercure Saint-Martin Marina & Spa. We are pleased to read that you greatly enjoyed the two weeks vacation you spent with us, and are happy to inform you that the last part of our renovation is almost completed.

We hope we will welcome you soon again!

Kindest Regards

The Mercure Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure St Martin and Marina

Address: Baie Nettle | BP 172, Marigot 97150, St Maarten-St Martin
Phone Number:
Location: Caribbean > St Maarten-St Martin > Saint-Martin > Marigot
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 hotels in Marigot
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure St Martin and Marina 3*
Official Description (provided by the hotel):
With its unique location on the west coast of the island, 5 km (3 miles) away from the French capital, Marigot, 7 km (4 miles) away from Juliana international airport and its surrounding nightlife - restaurants, bars, casinos - a walking distance from Baie Rouge, one of the most beautiful beaches on the island, 100 m away from Sandy Beach, the Hotel Mercure Saint-Martin & Marina welcomes you to paradise.The hotel: 170 rooms, a creoles tone in a modern atmosphere. From peaceful sunrises to warm sunsets, our restaurant/bar "Les Voiles" awaits you by the lagon. Its local, French as well as international cuisine, along with its exhaustive list of wines and cocktails will definitely know how to satisfy your senses. Seminaries, gathering, social events, three fully equipped rooms are ready to fulfill your needs.Might it be for leisure or business, at the Mercure Saint-Martin & Marina, everything has been thought of. Come and enjoy our private beach with palm and coconuts trees, our infinity pool (with a separate child's pool), relax yourself in our spa and train in our fitness room, tennis court or watersport club. ... more   less 
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Also Known As:
Mercure Simson Beach Saint-Martin Hotel Marigot
Mercure Hotel Marigot
Accor Hotel Marigot
Mercure St Martin And Marina St Maarten-St Martin/Marigot

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