The resort is quite good, but there are serious drowbacks.
The check-in is very inefficient. I was begging the front desk to allow early check-in, even just to leave my luggage in there and make sure everythign inside is in working order, but they refused. I was there at 10am, but couldn't get in until 3:50pm. The first room they've assigned was on the 1st floor, and had a broken balcony door. Obviously, I asked to change rooms, and was given one that hasn't been cleaned from previous guests! The forgot that they didn't intend to use it that day, and didn't clean it. By the time I went to change rooms for the 2nd time, the reception area was a mad house! Just a large number of people, with their luggage who were getting angry and impatient. The third room they've assigned was overlooking a parking lot, a wall of a building, and a dumpster. It was 6:15pm, the sun has set, I was tired of runnign back and forth with my bags, and my day was basically ruined.
The room was spacious, had all the equipment, and a quite strong AC. They do charge $1 per day for electronic safe.
The negative to all this is that only one maid service is included. So, I did expect them to change bed linings only once. What i didn't expect, was that they only once changed the bath towels! I took several showers per day, and the towels were constantly wet and not clean by the and of the week...
I wish they'd change towels every day, like they do in other places.
The resort notifies guests to NOT tip beach attendants. Well, my experience was that they don't even budge until you tip them! All beach chairs remain locked together, and you need at "attendant" to unlock them. They also provide umbrellas, but those usually go to people who tip well... Fortunatelly, there was a shadow from the building, so I didn't need an umbrella...
The beach on the pictures seems larger than it is in reality, and it is shared with another, much bigger resort. So, in high season it gets VERY crowded for my taste. Although it's "not allowed" by the resort policies, people leave their towels under palapas very early, and around 8AM there's no space in the shade, except in the "deep shadow" of the building, far away from the water. People who "reserve" those places under palapas sometimes don't show up until mid-afternoon, but I guess if you tip well, the "beach attendants" won't remove your stuff after 1 hour of non-use as per resort policies...
The beach suffered major erosion while i was there - strong waves created a sharp 4-5" drop in the floor as you go in the water: a shallow, maybe 1-1.5' water followed by a 4" wall-like drop. One side of the beach, near the very end, was ok with a smooth descent, but the rest was very difficult to get in/out.
The waves also seemed to wash away most of the finely crushed shells and sand, and left sharp rocks and lerger particles. Many people prefered to wear rubber shoes in order to get into the water. The beach has gotten pregressively worse while a was there...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Outdoor / Adventure, Great food / Wine, Shopping