I spent six nights at the Sonesta Great Bay in St. Maarten with a friend. While the view was great, the rooms were marginal, and the service was the worst I've ever seen. We requested a room change on the first day of our stay, and they didn't move us until several days later. Even after they found a room, they didn't restock it with liquor, and they didn't help us move to our new room three floors away despite offering to do so. When we went to breakfast every morning, it usually took 5-10 minutes just to get a drink of water. At lunch, when they had an open buffet, there were flies all over the food because they didn't bother to cover it up or use the fans above the buffet. We also had trouble getting towels, and were told at 9am in the morning they wouldn't be ready until 9:30. While we did finally get them before we left for our excursion, the staff didn't bother to apologize, and the next day, several guests were complaining because there were no towels.
There were only two positives during the trip, the pirate tour, and the pool activities host - Kevin. However, the negative aspects of the trip far outweigh the positives. I will never waste my money on this hotel again!!!
- Also Known As:
- Sonesta Great Bay Beach Resort And Casino
- Sonesta Great Bay Beach Hotel Philipsburg
- Sonesta Great Bay Beach Hotel
- Great Bay Beach
- St Martin Great Bay Hotel
- Sonesta Philipsburg
- Great Bay Beach Hotel
- Sonesta Great Bay
- Philipsburg Sonesta
- St Maarten Great Bay Hotel
- Sonesta Great Bay Beach Resort & Casino St Maarten-St Martin/Philipsburg
- Official Description (provided by the hotel):
- Overlooking beautiful Great Bay Harbor and a short, 10-minute walk from the exciting capital of Philipsburg, Sonesta Great Bay Beach Resort & Casino offers the best of both worlds: great shopping, dining and entertainment in a quaint downtown setting, and a tropical escape within a beach front oasis. With spectacular views, unparalleled service, a full range of amenities and a mile of white, sandy beach, the Sonesta Beach Resort provides the ultimate Caribbean experience. ... more less
- Reservation Options:
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