This hotel is one of those that has all the ingredients to be great, but doesn't really live up to its potential. The location is very picturesque, the beach is good, the pools are lovely. The staff is attentive and friendly. Now we get to the way that this place is being managed and maintained.
1) Our beach-view room looked very clean but smelled horrible. I kept looking around for signs of mold or mildew and although I didn't see it visibly, the nose doesn't lie. I was able to adjust to it within a few minutes of the AC running, but my wife (and I suspect most women with sensitive noses) would find it unacceptable. Every morning we would wake up with new mosquito bites as well. You can pretty much forget using the very pretty balcony, because there's no screen door and if you leave it open any significant amount of time, you give entry to the bugs.
2) No economical options for food. The price for the breakfast buffet $17.00 per person. Not much of a selection and a food selection that was boring and of average qulity. We got tricked once and then never ate there again. The gift shop sells coke by the six pack, the bar charges a drink price for a 12 oz. can, and the vending machine doesn't work. Thanks Sonesta, I'll just go out in town and buy water and soda so I can have something to drink by my bedside.
3) The Pool Miser. Upon check in you are presented with two orange Towel Cards. When using pool or beach you present these cards and are issued one and only one towel per person. Want more? Too bad. The Towel Nazi says that this is strictly verboten. The front desk will not overrule them either, so don't waste your time walking back upstairs. Want more orange cards? No Mein Herr, that too is against the Sonesta Party Rules. Should you be misfortunate enough to misplace your little orange towel card, then you just got busted for $25.00 US per card. We wasted a good thirty plus minutes searching everywhere just to save the 50 bucks, and lucky we found them.
Bottom Line. If you want the customer to come, stay, and use your facilities, then don't try and screw him with excessive prices and policies. My wife and I thought that the Sonesta Great Bay was a hotel that was close to being a good place if only they would pay a little more attention to detail with the room, and made some adjustments to their food prices and ditch the ridiculous rules.
- Also Known As:
- Sonesta Great Bay Beach Hotel Philipsburg
- Sonesta Great Bay Beach Resort And Casino
- Sonesta Great Bay Beach Hotel
- Great Bay Beach
- St Martin Great Bay Hotel
- Sonesta Philipsburg
- Great Bay Beach Hotel
- Sonesta Great Bay
- Philipsburg Sonesta
- St Maarten Great Bay Hotel
- Sonesta Great Bay Beach Resort, Casino & Spa St Maarten-St Martin/Philipsburg
- Official Description (provided by the hotel):
- Sonesta Great Bay Beach Resort, Casino & Spa is a serene Caribbean haven - and St. Maarten’s premier, limitless all-inclusive, adults-only resort. Delivering a new level of sophistication and style, the elegant destination hotel is situated on a mile-long white-sand beach, overlooking Great Bay and the sparkling sea. With endless amenities and personalized service, the resort invites guests to unwind at three swimming pools, four restaurants, four bars, a spa and the Golden Casino for the ultimate vacation experience complimented by stellar service. ... more less
- Reservation Options:
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