We are currently staying at Bel Air Beach and we are timeshare owners here. We have always traded this but decided to check this place out for a week. We really liked the closeness to the beach that is advertised and pictured. However, there is only a small (maybe 5 feet) strip of beach now, so chairs and umbrellas are on an elevated sandy area above the beach. We were assigned seats, which others, every day, moved and placed theirs in our space. When I asked the beach person for help, he just put me in a different place every day. On the fourth day, I had had enough and went back to our intial chairs. There, an old man showed up at 2 in the afternoon and was snarky with us because we were in his way.
This timeshare hotel is a 2 bedroom, 2 bath affair. Everything is serviceable but there doesn't seem to be any rhyme or reason to why they would use 4 different types of tile in the bathrooms, or why there is a hair dryer in one bathroom but not in the other. No toiletries besides soap are provided. As owners, we had maid service every day. The maid service was ok but there were balls of hair under the couches (not ours) and our table outside was never wiped down. There is a kitchen with microwave, two burners, a large toaster oven, and a full size refrigerator with ice maker. We went to Grande Marche and bought groceries and drinks and were just fine with the kitchen.
We ate most of our meals outside on the very large balcony, where the provided citronella candles did a great job of keeping the midges away from us. Beautiful views from the balcony. Very spacious. There are two bar stools and four chairs and a table to eat from inside, too. There is a flat screen tv with a dvd and vcr player in the living area and a small tv in the bigger bedroom but no tv in the other bedroom, which is very small. Closet space was in armoires and a small closet in the living area. A fold out couch gives you more flexibility but we did not use it. The cushions of the couches do not stay put - they slide all over as you are trying to get comfortable.
We were lucky enough to have Tropical Storm Raphael hit while we were here. Unrelated to that and after it had blown out, the phone went out a few times, and we lost electricity, hot water, and air conditioning for an entire day due to an upgrade being made. The floors were washed while the electricity was out and we were slipping on the tiles, which remained wet the entire day. Pretty dangerous. The microwave blew out while we were here and the maintenance man came and replaced it immediately. More than anything, it is the attitude of some of the staff which we found in disconcerting. During the wine and cheese party, a very surly woman was pouring wine. She was rude to both my husband and myself. The beach side help were often sitting in the shade or sleeping in the beach hut. Once the front desk lady was sitting at the couch, while I waited at the counter. After a minute she got up and went behind the counter and asked what I wanted. No good morning, good evening, how are you....
As for amenites - there is a tiny pool and a second floor outdoor library. No workout area or hot tub or directions to a walking path. There is a restuarant, where I tried the hamburger and fries - which were very good but the service was slow. I didn't go back.
All other employees seemed to be happy to tolerate us - in the restaurant, at the front desk and housekeeping. There were some front desk people who seemed concerned and were helpful to give us directions to places in Phillipsburg.
Go to Grande Marche for groceries and try The Green house for dinner - its a few minutes away with f...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It is a shame you had to be here when a storm was close and then hit the island. Mother nature has a way with all beaches. She takes it and then gives it back. We already have a lot of the beach back and by next week we should have it pretty much all back. When the sand departs and we only have the top of the beach as you stated we cannot give out assigned chairs as we normally do since the beach is too small at that point. That is why you had to move around. Our beach men try to accommodate everyone. English is not their mother tongue and they don't understand or don't know how to express themselves at times. They have been here a very long time and do care but there is just so much they can do when the sand departs.
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We did lose electric and we did have some electrical problems last week. We have a generator which comes on within 10 seconds of the power going out (our electric company here has regular outages) but we could not turn on the generator for several hours because of the electrical problem. Since we did not know that the power would be off and for how long, the housekeeping staff did their work and yes, washed the floors. We also had problems with the airconditioner at the front desk. Since it was very hot the front desk clerk came out from the back to cool off. This is something anyone would have done just as when there is nothing for the beachmen to do, we do not expect them to stand in the sun. We also installed our new air conditioning plant and had to turn off the hot water for most of a day but we advised everyone about this the day before so they could leave the property if they wanted. We are continually upgrading and maintaining the resort. If we did not the resort would fall apart. Maintenance has to be done.
Our staff, as a whole are friendly and we have many return guests who love them but we all have off days. We do apologize for this and do hope that you will give us a try again.
Our suites are what they are - comfortable and well maintainted but we are not fancy and you can't get closer to the beach than our resort.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.