A sales agent jumped in front of us as we were walking into a nearby restaurant for lunch. She said said she was with the Westin and giving out free sweepstakes cards as part of a promotion for the resort. When we won we were told only one person wins each day and that we had just earned USD 1,000 cash or an iPad or 8 days at the Westin. She appeared genuinely very excited. She said we had to do was tell other people we like the Westin hotel (which we could do after benefiting from all we were going to receive - see below) and then listen for 90 min (and they winked and said only 60 if we didn't ask questions) to some description of a time share at the hotel. In exchange, we would gain access to free drinks all day at the resort and also free access to the pool as well as a free lunch before listening to the presentation. After that we could pick which of the three prizes we wanted. It seemed too good to be true, but we figured why not - the materials was clearly branded with the Westin name and we were on holiday. For additional reference, the product was advertised and promoted as a Westin product verbally and in writing by the agent.
Once we arrived at the Westin resort we were transferred from the sourcing agent to a processor. The processor was busy so we had to wait in line for some time and then schedule a later appointment in a couple hours - they suggested we eat lunch to pass the time and spend money on other Westin services. At this point in time, we learned what the Westin agent had promised was not in fact what was on offer. First, there was no free lunch - we were charged full price. Second the service at lunch at the Westin restaurant was slow and the food was not particularly good; after inquiring upon receiving the food we learned that they had used trans fats in the preparation of the dishes we ordered and we waited nearly 40 minutes for the food to arrive). Third there was one free drink and no all day access to the pool. Fourth, once the processor handed us off to a third person - a sales consultant, the consultant astutely and quickly ascertained that we would not be buying his product. He and then later the Westin staff then did everything possible to have us not complete the 90 minutes so they could move on to the next prospect and avoid paying the incentive. Finally, the actual prize offered at the end of our experience, which was not mentioned by the Westin agent who brought us to the resort, was a week at an interval international location (not the Westin), subject to availability and paying a USD 200-400 booking fee which expires in 5 months.
The whole experience took 5 hours from start to finish. It was not pleasant.
- Also Known As:
- The Westin Dawn Beach Resort & Spa, St. Maarten Hotel St. Maarten/St. Martin
- The Westin Dawn Beach Resort And Spa, St. Maarten
- The Westin Dawn Beach Resort & Spa, St. Maarten Hotel
- Westin St Maarten Martin
- Westin St Maarten
- St Maarten Martin Westin
- Westin St Martin
- Westin St. Maarten/St. Martin
- St. Maarten/St. Martin Westin
- Westin St Maarten Dawn Beach Resort & Spa
- The Westin Dawn Beach Resort & Spa, St. Maarten St Maarten-St Martin, Caribbean
- Official Description (provided by the hotel):
- Located on one of the most beautiful Caribbean beaches, The Westin Dawn Beach Resort & Spa, St. Maarten offers guests a true getaway. Scuba dive, take a ferry to Anguilla for the day, or just relax. ... more less
- Reservation Options:
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