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“Fabulous time at Princess Heights!” 5 of 5 stars
Review of Princess Heights Hotel

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Princess Heights Hotel
3.0 of 5 Hotel   |   Oyster Pond Road #156 | Dawn Beach, St Maarten-St Martin   |  
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Buffalo, New York
1 review
4 helpful votes 4 helpful votes
“Fabulous time at Princess Heights!”
5 of 5 stars Reviewed March 30, 2013

This was our fourth visit to St. Martin and our first time at Princess Heights. We rented by an owner through VRBO. We were pleasently surprised at how nice the condo was. Everything was clean and updated. The grounds are well maintained and the location ideal. We found the restaurants at Oyster Bay to be excellent and the grocery store had the best fresh baked goods every morning. We rented a car and traveled around the island to various beaches and shopping. We will definatly return to Princess Heights!

Room Tip: Be sure to get a condo with a washer and dryer - SO convenient!!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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407 people have reviewed this hotel

Traveler rating
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76
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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  • English first
  • French first
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English first
new york
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 26, 2013

The views from the room are really beautiful, as the hotel is set up high on a hill. The room itself was very nice and comfortable, we stayed in a studio suite which had ample space and a nice kitchen area as well. Overall, we had a sickness in the family and had to head home early, however hotel management allowed us to use the days not used at another time. They were understanding and had really great service. Excited to go back here again soon!

Room Tip: You need a car if you want to stay here and will be able to explore other parts of the island as wel...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 24, 2013

Overall, our stay at Princess Heights was nice and quiet. We met some very nice guests at the pool and every single staff member was willing to go the extra mile for anything we requested. I will start off with the con's and then list the pro's:

Cons:
* Yes, there is a very steep hill to and from PH. But, there are stairs that are easily accessed to avoid straining your heart, lungs, and legs.
* Yes, the sign to PH is difficult to see initially, but you know that you have passed it because you end up in front of the Westin- not a big deal... it's only about 1000 ft back.
* Was disappointed that I received email verification that we would have a room in the "new building", but received a room in the 1st building instead. The room was nice, but slightly out of date. We didn't mention to the staff because we really didn't want to move rooms after having all of our luggage carried up 4 flights of stairs. And we used the hike up and down the stairs as an excuse to eat more :)
* NO WIFI IN OUR ROOM THE WHOLE WEEK. Now this is a point I am sorely disappointed about. We left our toddler in the States and could only Skype with her from the office or at a restaurant in town that offered Wifi.
* Far enough from everything, that you will want to rent a car. Taxi's are expensive there (No meters - they charged us $50/per person from the airport!)

Pros:
* Check-in and Check-out were so smooth. Dominique is a rockstar (So is everyone else). She arranged a car rental for us and went above and beyond answering any and all of our questions. They even ordered our food for us one night so we wouldn't have to worry about calling the French side - which is international.
* Rooms are cleaned everyday
* Views from EVERY room are spectacular (Just wish the Westin wasn't in the way)
* Close enough to a beach, but far enough away from the hub of anything that you can actually rest and relax.

Overall, Princess Heights lived up to the reviews on Tripadvisor and the pictures online are accurate. I would absolutely recommend staying here instead of the Westin. The Westin is far overpriced. The food was terrible.... and don't get me started on the timeshare people! You need a restraining order on them! We literally hid in the Westin casino from one of the ladies! (Also their casino is terrible! The dealer had 6... yes 6 royal flushes in a row!!!)

Thank you to all of the staff for making our trip nice.

PS - in reference to the below review from "funintthesun" on 3/17/2013 about stray dogs etc.... um, yeah.... there are stray cats and dogs all over the island! No matter what shop, restaurant, pool, casino, you visit. Even at the Westin there were cats and dogs under our table while eating! The hill, or "mountain" as you call it, is well noted in all reviews, so your over site on that is your own negligence. The entire island has poor roads and any road can do a number on a car. All you had to do was ask for assistance with your luggage - our experience was ask and they jumped and ran. It seems from your other reviews that you might be a bit high-maintenance and should have stayed at a high end resort with a butler to wait hand and foot on you. Perhaps then you could have been carried up the clean stairs.

Room Tip: * All rooms have a beautiful view of the ocean and St. Barth. * Also, contact the hotel in advance...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2013

We have been going to St. Martin for 19 years, and this was our first stay at Priness Heights. We have never stayed anywhere there that was nearly this nice. Our condo was wonderfully clean, well appointed, and spacious. Having a full kitchen was a big plus.The view from the deck could only be described as spectacular! Dailey cleaning and fresh towels was a welcome change from some other places. The staff was very friendly and helpful. We are excited to be planning a return trip.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEW YORK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed March 17, 2013

Let me start off by saying that during our trip to St. Martin my family needed a place to stay for a one night accommodation. We arrived at Princess Heights around 3pm on Friday...the hotel can't be blamed for the extremely steep hill which it is situated on BUT it could use a BIGGER sign showing the direction of the check in office. The sign is so small that chances are you will pass it 2 or 3 times before realizing that in fact it's down a one way hill that is so steep that if you don't drive 5 MPH you will defiantly do some damage to your car because of the shrubbery that is overwhelming on the way down, or you will hit a person walking or a homeless dog wondering looking for food.
After dealing with that ordeal you have the pleasure of having a hostess walk you to your room. Don't expect a bell hop or someone to help you with your luggage during your walk to your room if you have more than a carry on (which we did we a family of 5) GOOD LUCK! We tried to walk down the first flight of steps which they told us to beware it had just been polished. I'm not sure why you would polish terracotta floors with a layer of dirt on top of it but it was like walking on a floor with butter someone could have been very badly injured. Finally we decided to go another route. We had to once again walk down a flight of stairs which were slippery but not "polished" so we proceeded to do that once we passed the pool which had stray dog laying all around and drinking out of the pool I knew this was going to be extremely unsanitary. Once we got into our hotel/condo which is so outdated I had to reassure my family this was only for one night. My poor 2 year old who wanted to go into the pool had to be told NO because the infestation of dogs was defiantly not up to my standards or anyone's in this case I'm sure.
Our 2 bedroom condo was filthy. Couches had stains, stools were disgusting. Kitchen had a washer and dryer but of course how could we use it with a note saying out of service.
But rest assure we open the fridge and there was TWO ice cold beers. So the four of us adults shared one each. NICE! The beds were ok we checked for bed bugs and they were clean, which is a positive.
The bathrooms were so gross that we almost didn't want to shower in them, my husband was reminding of the movie The Shining, which goes to show how repulsed we all were. Shower curtains hadn't been cleaned or changed in months, probably years but I'll be kind. Horrible dirty chairs in the bathrooms too.
The bottom line is that they're are two buildings at this hotel. We made reservations to stay in the new building and they put us in the old one (which should be destroyed). When we questioned why we were put in this dingy, filthy disgusting room, we were told because we were only here for one night. That's some customer service for you! Terrible! You can't walk anywhere from this location so be very careful the hotel is built into a mountain so the walk will be very dangerous so be careful!
Overall one of the worse experiences I've ever had being a world traveler NEVER AGAIN!

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficePH, Manager at Princess Heights Hotel, responded to this review, March 19, 2013
This is a clear example of extortion. The guest that proclaimed upon check in “We just want to get wasted” was irate that there were only 2 complimentary beers instead of 4. He proclaimed “you guys are going to pay for this. It’s cheaper for you to bring more beer and problem solved”. Many elements of the story are untrue. For example: the guest claims the chairs in the bathroom were dirty. There aren’t any chairs in the bathroom. All guests are escorted and assisted by office staff to their room. The pool is cleaned and tested everyday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinckney, Michigan
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 10, 2013

The staff at Princess Heights is outstanding. They are totally customer oriented, from the front desk personnel to the grounds crew. The hotel itself is clean and quiet. The rooms are spacious and comfortable. Enjoying morning coffee on the balcony while watching the sun rise over Dawn Beach and planning which beach to visit for the day...what a wonderful way to escape the gray of winter!

Room Tip: In order to reach the rooms in the second building, you have to go through the first one which does...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2013

We booked Princess Heights through Jetblue Getaways. Travelling with 3 children my wife and I agreed that having kitchen possibilities was a major plus. When we arrived we were really impressed by the standard of the rooms which were even better than the photos. Spacious, clean and with high-end details. Wonderful balcony with a view of St Baarths. You really need a car, St Maarthens is hilly with poor (steep!) roads and there are lots of places to go see. The pool was really nice and the staff really helpful. Roomservice was great. Really happy to see that they provided with beach towels as well but a bit of a let down that they weren't replenished so well. I would definitely recommend this place even though it's not really walking distance to any town.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Princess Heights Hotel

Address: Oyster Pond Road #156 | Dawn Beach, St Maarten-St Martin
Phone Number:
Location: Caribbean > St Maarten-St Martin
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in St Maarten-St Martin
#4 On the Beach Hotel in St Maarten-St Martin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Princess Heights Hotel 3*
Official Description (provided by the hotel):
Located on a hillside overlooking dawn beach and recently awarded 2014 Tripadvisor's Excellence Award (fourth in a row), this affordable Luxury Boutique Condo Hotel offers Studios, One & Two bedroom Suites with fully equipped gourmet kitchens and balconies with majestic ocean views. On site hotel amenities include a freshwater pool, free internet, free parking, free daily newspaper, daily maid service, gym room and concierge service. Additional services include: Car rental, Cell phone rental, Beach chair & umbrella rental. 5 Restaurants close by. It's 10 min to Philipsburg, 15 min to Orient Bay and a 4-minute walk to Dawn Beach. ... more   less 
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Also Known As:
Princess Heights Hotel St Maarten-St Martin, Caribbean
Princess Heights St Maarten Martin

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