As a birthday present my lovely girlfriend decided that we should spend it abroad. But more importantly she felt that St. Marteen was the place for us this year. I was immediately pleased with the selection and began mentally packing as soon as the words left her mouth. From the moment we left everything was a piece of paradise. The flight was on time, virtually empty and absent of turbulance. Walking out of the airport was a bit difficult because the temperature seemed to be set to "devil's lair". But the absolute postcard picturesque scenery drew us in. The cab "Captain" was a pleasant gentleman who gave us a brief history of the area and even rode with us to the hotel to continue the conversation. The main building was beautiful, but after check in and walking through what is definitely one of the loveliest grounds I have had occasions to enjoy, I felt like there had been some evil trick played on us. There must be some kind of bait and switch thing going on here. We left what I can definitely say was a hotel and arrived at what can only be described as a cheap motel that smelled like sewage. The room was out dated, the shower was set up for small people, the room safe was anything but safe and came with no instructions, there was a constant leak coming from the air conditioner area, and did I mention the fact that it smelled horrifically. I wanted to call a manager immediately and demand that he give me the number for the police and the owner, so that the police and I could force the owner to live for a week in the conditions he expected us to. Instead I walked out to the balcony in time to see an arriving flight. The view took my breath away, which was exactly what I needed to stand going back in to that room. I never smelled that smell again. I don't know if it was because I had gotten use to the smell (as a New Yorker that wouldn't be too hard), if it had gone away or if the proper levels of inebriation kept me in a state of oblivion. What ever it was I was completely grateful. I have read several of the reviews that labeled the staff as rude, impatient and at times disrespectful. I must say that one will find those things everywhere you go especially if you are looking for it. We on the other hand had a total opposite experience. The staff were delightful and extremely helpful. On the day we celebrated my birth we decided to actually put some clothes on and hit up The Point. Unfortunately, we were so late that the hostess had to turn us away. It was then that my girlfriend, who is shy and non-confrontational, did something totally out of her character and went back to explain to the lady how important it was that we didn't eat at the buffet on that night. The hostess was professional and eager to assist, we were put on a wait list and not only did she find a way to get us in she surprised me with a happy birthday song and cake from the staff. I'm really sorry I don't remember her name, but if you read these things thank you from the bottom of our hearts. I do not remember all of the names of the wonderful people employed at the Sonesta but there are some that have stood out during our stay and I would like everyone who ever goes there to seek these people out and then stay close. First and foremost, Felicia is one of the most wonderful people I have met period. She is rich with history, strong enough to take care of herself amongst the many drunks at the swim up pool bar and has the memory of an elephant. If all they had to offer was her I would still say we had an awesome time. In the evenings there was entertainment in the casino area. This is where we met Matthew. Matthew snuck out the first night not allowing us an opportunity to thank him but the next day I bought it to his attention and it never happened again. He was really cool and handled the fast paced environment like a true pro. The energy and easy going nature of the staff fostered an environment that made us comfortable and even inviting of outsiders in our space, GO CANADA!!!!. As I said we are from New York and having people in our space is a really big thing. We enjoyed our stay, made so many friends, and woke every day to an experience that broke our hearts when it was time to leave. If you're considering a trip to St. Marteen GO, GO, GO! Don't just stay on the resort hit the town get the full experience and make sure to take the "bus".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued guest,
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Thank you for taking the time to let us know of your experience during your recent stay with us. It is always rewarding for management and staff to learn that our guests had a great vacation as this is our ultimate goal. We do hope that you would visit us again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.