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Sonesta Maho Beach Resort & Casino: Traveler Reviews

3.5 of 5
1 Rhine Road, Maho Beach, St Maarten-St Martin
Hotel amenities
Sonesta Maho Beach Resort & Casino
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1,887 reviews from our community

Traveler rating
    459
    644
    345
    227
    212
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Families
281
 
Couples
687
 
Solo
91
 
Business
129
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Hernando, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“This hotel is in need a serious repair”
1 of 5 stars Reviewed January 10, 2013

This is about the worst hotel I have ever stayed in. We had to check into 4 rooms before we found one that was tolerable Broken latches on the terrace door, safes that did not work, furniture falling apart, bad smells from the "water treatment" plant near the room.. Even the one we ended up with had a broken clock and a coffee maker that did not work. The staff was neither friendly or productive. I would never return to this hotel. Constant noise from the airport as plane take off and land late into the night. I recommend you avoid this hotel, many better place to stay in St. Martin.

Room Tip: Avoid this hotel
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask rhfrhf about Sonesta Maho Beach Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
51 reviews 51 reviews
44 hotel reviews
Reviews in 47 cities Reviews in 47 cities
46 helpful votes 46 helpful votes
“It all depends on what you are looking for”
3 of 5 stars Reviewed January 10, 2013

This is my 3rd stay at this resort and each time there has been changes to the property, all for the better. The rooms are bright, freshly painted and have large screen TV with US channels, new beds a la Hilton Hotels, and a fridge stocked with soft drinks, bottled water a beer. There is an in room safe, and an ironing board. No complaints on the room or housekeeping.

I was on business so only had time to use the buffet but found the food to be well prepared and tasty. Breakfast was particularly good.

Service in the restaurant is spotty. Servers/table clearers that have been there for years don't make much of an effort, but some of the younger folk do, and were tipped accordingly.

Bar service is good with top shelf liquors and hefty pours.

WiFi is a steep $16 a day and there is no business centre and when I asked to print an urgent docuemtn off from the front office I was told all the printers were broken. Bell staff, front desk staff are not overly friendly.

Having said all that, I will be back next time I have business at the airport.

Room Tip: 8th floor facing west was the best choice (away from the main road and pool.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask ScoutW about Sonesta Maho Beach Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“ST. MARTIN”
4 of 5 stars Reviewed January 10, 2013

SONESTA MAHO BEACH RESORT/HOTEL; it is located next to the St. Martin Airport, good and clean ocean and good view. Royal Casino next to the hotel and few pubs around the hotel. It has a pool and a bar in the pool. Good food and good pizza but service at the restaurant is poor. Sometimes you have to wait a lot to get a drink and by then you are finished with your food. Recommend to stay at a room higher level floor and facing the sea so you can see landing aeroplanes to the airport (facing the bay area).

Room Tip: One other option is to stay at Phillipsburg, it is the area 30 minutes away from St. Martin airport...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Ercan O about Sonesta Maho Beach Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Another Great Stay”
4 of 5 stars Reviewed January 9, 2013

My wife and I, and two of our children stayed at the Sonesta Maho for Christmas from December 23rd to the 30th, 2012. I read in a previous review, think 3 and a half stars, and you will not be disappointed. This is the second time my wife and I have stayed at this resort. It is a great location, especially if you like to gamble, casino right across the street. Our daughters had their own room, on the same floor as us, the 4th floor. We had a suite, my wife enjoys a bath at night. Neither room was renovated, but both were clean and well kept. Ocean view is the only way to go. If you have any problems in the resort, deal with Collin or Carmen. Food was great, do not miss the barbeque on Wednesday night. Was everything perfect? Absolutely not, but do not let it ruin your holiday. If you need a reliable taxi driver, call Bob 1-721- 522-5031. The valet guys at the casino have him on speed dial. He will be where you want him and when. He also took amazing care of our girls after dark. The main pool was always busy, this time we also used the pool by The Point restaurant, much quieter and loungers were always available. We did a day trip to Anquilla, pain in the [--] dealing with customs, but a great time while we were there. The girls did a Rhino ride which they enjoyed and one of the girls went horse back riding. It was her highlight of the trip. Enjoy, and watch the sun.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask kshusband about Sonesta Maho Beach Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“ABOMINABLE!!!”
1 of 5 stars Reviewed January 9, 2013

This was truly the worst hotel experience I have ever had.
The people who worked there were miserable, at check in, the bellman handed us the luggage cart and walked away, it took them 6 hours and 4 phone calls to get us a crib for our son, the keys did not work, the food was not great, the room was dark, musty and filled with mosquitos.
Do yourself a favor and DO NOT EVER STAY AT THIS HOTEL!!!

I am a seasoned international traveler, and this was truly, worse than any hotel I've stayed in anywhere...especially for the price.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
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Additional Information about Sonesta Maho Beach Resort & Casino

Also Known As:
Sonesta Maho Beach Hotel
Sonesta Maho Beach Resort
St Martin Sonesta
Sonesta St. Maarten/St. Martin
St Maarten Sonesta
Maho Beach Hotel
Sonesta Maho Beach Resort Casino
St. Maarten/St. Martin Sonesta
Sonesta Maho Beach
Sonesta Maho Beach Resort & Casino St Maarten-St Martin, Caribbean
Address: 1 Rhine Road, Maho Beach, St Maarten-St Martin
Region: Caribbean > St Maarten-St Martin
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Kids Activities Restaurant Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotels in St Maarten-St Martin
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Set on 10 acres of lush, beachfront property, the Sonesta is a "destination within a destination" offering a variety of accommodations and a dazzling array of activities. Situated on the Dutch side of the island, the resort is the island's largest, with 537 rooms, and offers everything from sailing to shopping to sybaritic spa treatments. For nightlife, there's a world-class casino, a Las Vegas-style theater and clubs where you can dance until dawn. ... more   less 
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Sonesta Maho Beach Resort & Casino
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