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Captain Oliver's Resort Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 64 reviews
64 Reviews
5.0 of 5 stars
24
4.0 of 5 stars
21
3.0 of 5 stars
10
2.0 of 5 stars
4
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 81 hotels in St. Maarten/St. Martin
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  • Hotel class: 3 of 5
  • Rooms: 50
Description: Waterfront Resort situated along & above a secluded lagoon at the French/Dutch border. This description is based on information provided by the hotel.
Address:
Oyster Pond
97150
St. Maarten/St. Martin
Check Rates: $140 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Captain Oliver's Resort Hotel

( 3-7 of 64 )
“NIghtmare! Run as fast as you can!!”

Captain Oliver's Resort Hotel

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1 of 5 stars
Manhattan, New York
Mar 11, 2008
0/2 found this review helpful

I love TripAdvisor and use it often so of course I read reviews before booking a room at Captain Oliver's. I wish I had seen the review by "DencUK" because it summed up my experience.

My first impression of the hotel was that it was charming. There are many tropical plants on the grounds and it's location on the marina is rather picturesque. We arrived at the hotel earl, our room was ready and check-in was very quick and pain-free. This would become the highlight of the stay.

We went to our room and unpacked. The room was a little grimy along the lower portion of the walls, but the sheets were clean. There was water left in the coffee maker from God knows when. The safe requires a lock available at the front desk which requires a $150.00 deposit.

The balcony was nice and had a pretty view of the marina. The rooms along the "ocean" had much nicer landscaping and were more isolated. Try to get on of those if you can. The pool was decent.

The staff in the lobby were awful. Absolutely no help whatsoever. They were not able to make any type of recommendations. Not for restaurants, not for beaches, not for snorkel trips, nothing. The only thing that they can do is call taxis for you and print passwords for the internet.

On the subject of Taxis...RENT A CAR! I cancelled a car rental based on the St. Martin Tourist Board information stating that taxis and buses were easy, frequent, and inexpensive. WRONG! Captain Oliver's location is the worst possible location on the island if you want to go anywhere else. It's location on the border of the French and Dutch sides means that you are equally far from anything. Cabs were expensive, $18-20 to anywhere on the French Side (Grand Case, Marigot, etc.) and $35 if you want to get the Dutch Side (Phillipsburg, Sampson bay, etc.). Add 25% from 10PM to Midnight and 50% after midnight. Buses only occasionally stop by the hotel and only if they are dropping someone off. I had booked a midsize car from Alamo and would have paid $99 for three days, instead our Taxi bill ran over $200 for the same time.

The restaurant at the hotel has decent burgers. The breakfast is overpriced...$15 for a mediocre buffet. Not that you would actually have to pay for it, because you could come and go and the restaurant staff could care less. Actually, I think that they would rather you just eat and go because if you paid it would mean that they would actually have to work. The process of sliding a credit card or making change might be too taxing for them and might cut into their gossiping and complaining to one-another.

Do not make reservations for excursions at the hotel. Twice we made reservations for snorkel trips and twice they were cancelled. Once we were notified. The second time, we arrived at the meeting point for the excursion (the hotel lobby) and after waiting fifteen minutes passed the departure time, we inquired at the desk about the excursion and was told that "someone" from the activities office called for us but the desk clerk neither took a message nor forwarded the call. Very helpful!

I quickly accessed the internet and found a tour company at the Grand Case Beach Club. The guys at that hotel said that they had just sent out their last excursion for the day (it was just passed 2PM) but if we could get there quickly they would get us out to Creole Rock for some snorkeling. We took a cab to the Grand Case Beach Club which was about 45 minutes with wait time for the taxi to get to Captain Oliver's. Laurent, at the beach club took us right out to the rock, gave us a quick lesson about where to snorkel and then left us. He picked us up an hour and twenty minutes later as promised. The charge was $30 total, $40 less than we would have paid through Captain Oliver's for the same excursion.

All in all, this was the worst hotel experience I have ever had. In fact, I would not consider it a hotel at all. It's nothing more than a place to sleep. Do your self a favor and spend more to stay in a more centrally located hotel. What you might save in taxi fare alon would more than offset a higher room rate.

If you do find yourself at Captain Oliver's know this...

There is an ATM at the Oyster Bay Beach Club across the bay. Take the free water taxi from the dock.

Take a lot of cash and leave the credit cards at home. If you pay with a credit card you get charged in Euros. The island is heavily dependent upon US tourists and will offer very favorable exchange rates (many places offered 1E=1$) if you pay in cash.

Good luck to you! You were warned!!!!

  • This TripAdvisor Member:
    • Liked — The free water taxi to Dawn Beach.
    • Disliked — Everything else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolyRomanOne's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 17, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

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“Reality Check”

Captain Oliver's Resort Hotel

Feb 28, 2008

We had a sea view room and it isnt bad - spacious and clean with a mini kitchen and terrace. The sea view though is limited to the small bay in front of the hotel.

The food is generally quite good without being fabulous but the service in the restaurant is chaotic. No one greets you when you arrive in the restaurant and if you find a table yourself you will spend a while trying to attract the attention of the staff to serve you . The breakfast is average at best. - greasy poor quality bacon, scrambled eggs only and two or three fruits maximum most mornings. The table cloths were stained most of the times we ate and no one did anything about it or appeared to think it mattered.

Internet access is virtually non available. Complex passwords dont work and erratic and slow performance makes it more or less unusable. [ When will hotels learn the importance of non chargable efficient internet access ? I wont go back to this hotel for that reason alone ]

The front desk is manned by French speaking youths who managed to misinform us about just about everything from the location of the nearest ATM [ its right acroos the bay and the water taxi will take you for free ] to the way to pay for the trip boat to St Barths [ they do take cards at the excellenet kiosk down on the docks where the first class service from the lady there contrasts with the youths on reception.] I speak fluent French but that idid not help at reception..

The hotel has caged parrots and toucans and have caged turtles and fish in or near the restaurant. This is not something I care to see at a resort hotel or anywhere else for that matter. The birds appear to be in poor condition and show signs of distress at their confinment.

All in all the impression is that the management need to wake up and see that what could be quite a nice resort has some serious problems.

  • This TripAdvisor Member:
    • Liked — spacious clean romm
    • Disliked — the youths on reception
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DencUk's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: February 23, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A relaxing time”

Captain Oliver's Resort Hotel

Feb 12, 2008

My hubby and I stayed here for 3 nights on our honeymoon, and were very pleasantly surprised!! We had spent some time in Phillipsburg, which was full of cruise shippers, and partytime vibes, so we were very impressed with the relaxed, laidback atmosphere offered by this resort. All the rooms are in little bungalow style structures, and the ocean view rooms are almost built into a hill, so each one is on ground level. The balconies on the ocean view rooms are spacious, as are the rooms themselves, with air conditioning and ceiling fans that work wonders. There was a little kitchenette in our room, with a stocked bar and a little counter with barstools. (the housekeeper did not restock the few things we consumed from the bar, so if you plan to use a lot of the stuff in the fridge make sure to tell the concierge that you need more stuff!)

We ate at the restaurant a couple of nights, but you do quickly extinguish the interesting items, i found. We went for one dinner up the (very steep hill) to Le Planteur. It was a nice change, and the proprieter took great pride in his place! We skipped the All You Can Eat Buffet, and stopped by later to check out the selection. The buffet takes place on Saturday i think, and Friday was the Seafood platter special. Go for the platter special, and skip the buffet. it's a hellovalot cheaper! The best thing about what i saw at the buffet was the assortment of deserts!! The breakfast in the morning was very pleasant and nice. I loved the pancakes. Fresh fruit, bagels, toast, cheese, dry cereals....it was very nice, and included with certain rooms.

The beach (Dawn Beach) is either a 20 minute walk or a 2 minute water taxi ride away. At the beach is Mr. Busby's which has some fun food items, mostly american stuff. But that is fine after a long swim! They make a lovely Fruit Punch (Rum punch without the Rum!) This walk is not for the faint of heart, as there are a LOT of hills, and it is friggin HOT, and you are afraid of getting hit by cars the whole time, but we walked ourselves to the beach twice because the HarbourMaster was nowhere to be found. The concierge told us that this person would be available to take us whenever we wanted, however there was a schedule posted on the door which indicated otherwise.

Which brings me to the matter of the concierge...the people were VERY lovely and friendly, but we consistently received inaccurate info from them!! When we took the ferry to St. Barth's we were quoted a price that was $15 less than the actual cost. The concierge sells tickets for the ferry, but be wise and buy them at the Activity Desk. Then you will hear about the packages you can get, as well as find out the EXACT time of departure!! They told us the boat was leaving at 915am, when it was due to leave at 9am. And, when we booked our ferry to St. Barth's on a Sunday, I think it might have been helpful for them to mention to us that NOTHING is open on Sundays in St. Barth's!!! Granted, we could have done a bit more research on our own, I will admit!! But it would have been helpful to hear this before we booked a full day on the island!! We did have fun at Shell Beach, and found 2 restaurants to have lunch at twice, and we talked a LOT!

The pool and the surrounding lounge areas were very wonderful! The pool has depth to it, and provides you will a nice place to do some laps. No one every used to the pool, so that was very nice.

There is the internet in the lobby so you can stay connected if you so desire! get a password from the concierge, and keep it for your entire stay. It turns out you can reuse it for 3 months.

Also, remember you are on the French side, so Euros are useful!! Many places accept dollars, but it doesn't hurt to have some Euros on hand.

This place was a wonderfully secluded place for a nice quiet time. It is not super exciting, so don't come here looking for that. We did not rent a car, but I can see where that would be handy if you want to get away from the resort. If not, you have everything you need either right outside your door, or a 20 minute walk away!!

  • This TripAdvisor Member:
    • Liked — Great for Sailing folks, Very quiet and relaxing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ladydaniela's Summary
Date of Stay: February 2008
Member since: September 04, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very nice marina hotel”

Captain Oliver's Resort Hotel

Jan 21, 2008
1/1 found this review helpful

I stayed at Captain Oliver´s in Dec 2007 and loved the hotel and the restaurant. The front office staff were very professional, helpful, friendly and charming. Location is beautiful and the rooms are (I had ocean view) are spacious, quite new, clean and very tastefully decorated. I had some problems with the booking since Expedia did not differentiate garden and marina views. The lovely Mrs.Captain Oliver and the reception solved the problem in a heartbeat. and I was happy.

I warmly recommend this hotel to anyone that wants to get away from the traffic jams, cruise tourists and other crowds to enjoy an laid back and elegant caribbean-french-marina atmosphere. The clientele was a fun mix of international bohemian and wealthier "sailors" and other tourists. You will need a rental car or a taxi to get to places from this location. If they still have a Saturday Bouffet for 39USD I warmly recommend it.

This was a good experience and the price was over 50% lower compared to the other hotels in the cities..

  • This TripAdvisor Member:
    • Liked — Price - Helpful and friendly staff - lovely settngs
    • Disliked — It did take a while to get to the restaurants and bars elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamFlashbacker's Summary
Date of Stay: December 2007
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: January 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice hotel, but very nosiy at night”

Captain Oliver's Resort Hotel

Save Review
2 of 5 stars
Littleton, CO
Jan 20, 2008
1/1 found this review helpful

We stayed at Captain Olivers for a week in January 2008. The hotel is VERY nice. The rooms are large and we got the ocean view superior room to guarantee a king size bed. The bed is a real king (single mattress). The view is wonderful and we go the Continental Plan to get breakfast included, which was very good (scrambled eggs, bacon/sausage, pastries, fruit, juice, pancakes).

The single major problem was the VERY loud music coming from the restaurant late every night. Closing windows and doors in the room did not help. Saturday night was extremely bad, with a mediocre band performing at a VERY loud level until well after midnight. It was so loud that it drowned out the TV in our room. I asked at the front desk when the music would go off, and the staff only replied "in a while", and then they asked the restaurant to turn down the bass. Shortly after that, the band TURNED UP the volume even higher. So I wore -28decibel earplugs every night (these are made for working around jet engines) and that reduced the sound a little.

Parking is cramped but the hotel staff would come out and help people move cars around to try and get into a space. We never found the lot full, although there are only about 20 spaces.

The sliding glass doors are very wide and offer a great view of the ocean. It would be better if the door had screens to keep the mosquitoes out, so that we would not have to run the air conditioner all the time.

With the loud music problem, I can't recommend staying here.

  • This TripAdvisor Member:
    • Liked — Cleanliness, location
    • Disliked — late night loud music
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DenverCpl_7's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: November 21, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Captain Oliver's Resort Hotel

( 3-7 of 64 )
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Captain Oliver's Resort Hotel Address

Oyster Pond, 97150, St. Maarten/St. Martin