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La Samanna by Orient-Express: Traveler Reviews

4.5 of 5
Baie Longue | PO Box 4077, 97064, St Maarten-St Martin
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La Samanna by Orient-Express
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481 reviews from our community

Traveler rating
    274
    93
    48
    38
    28
See reviews for
Families
55
 
Couples
285
 
Solo
11
 
Business
13
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Roanoke, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“Dinner at Interlude!”
5 of 5 stars Reviewed March 11, 2013

I can not seem to find Interlude as a separate restaurant, so I will review here! 2nd time to La Samanna for dinner and it was perfect. Delicious food and a super special birthday dessert! After dinner we went to the bar for a cocktail and the pastry chef brought me yet another birthday dessert! You can not find better service anywhere. If you need a car service to take you here, call Rolandos VIP Services. 1 721 580 9212. He drove us everywhere the week we visited and he was prompt and super funny!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Ask Jennifer B about La Samanna by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaSamanna, General Manager at La Samanna by Orient-Express, responded to this review
March 12, 2013
Dear Jennifer B,

I am very happy to hear that you enjoy to come to La Samanna to enjoy an excellent evening out especially to celebrate such a special event. We do hope that you come again in the future and are able to enjoy our wonderful service once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
“magic experienze”
5 of 5 stars Reviewed March 10, 2013

we stayed already in Saint Martin,but for the first time at La Samanna...Wonderful view, great atmosphere, excellent food..
everything nice... we had dinner at interlude restaurant, the food was perfect, nice staff, in particular we want tank Antonio, our favorite waiter, very professional.....the best....
We hope to come back next year......thanks a lot

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mary m about La Samanna by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaSamanna, General Manager at La Samanna by Orient-Express, responded to this review
March 12, 2013
Dear Mary M,

I are so happy to hear that you chose to stay with us here at La Samanna for your last trip to St. Martin. I am delighted to hear you had such a great stay and that you enjoyed our food, atmosphere and service. I will ensure we let Antonio know that he has been acknowledged for doing such a great job. I hope to see you again in the future for another great stay at La Samanna!
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New York City, New York
1 review
1 helpful vote 1 helpful vote
“almost fabulous”
4 of 5 stars Reviewed March 9, 2013

My husband and I have just returned from a 5 day getaway at La Samana. The grounds are quite pretty and well maintained. Isabella at the front desk was lovely and efficient and checked us in quickly. The beauty of this resort is the spectacular ocean view (get a room with a view) and the large gorgeous beach - very special!
Things start to fall apart when you dine at the beach bar. We had a very unhappy looking waitress who took our order, made some small mistakes (forgot to bring salad dressing, salt and pepper, second drink orders), but nothing major. By the end of the meal she was all smiles and really wanted to make sure we were pleased with her "its my job to keep you happy". a little odd, but appreciate the effort- whatever....
Waitresses in the dining room always greeted us with smiles and were very pleasant and attentive. The food at main restaurant was good- spotty at the beach- $120 for an "okay" meal for 2 and a beer.
The beach attendants were good enuf - not terribly friendly like other resorts of this caliber, but kept our drinks coming. We had a terrible incident with the beach supervisor when we asked him if he would tell the couple next to us to turn down their music or kindly use headphones. He refused to ask them, said he didnt want them to complain about him and that their music wasnt that loud anyway. He offered to move us but we had been there for 2 hours so again, we suggested he kindly ask them to use headphones or ask them to move. He reminded us that all the beaches on the island were public and they had a right to do whatever they wanted to do - NO JOKE!!! It was crazy and ridiculous! Funny now, but we never really got that bad taste out of our mouths - Not what you expect at a 5 star resort. BTW they did wind up asking them to turn it down and it was NO big deal and the couple couldnt have been nicer and more apologetic!
Romal (sp) at the beach bar was charming, handsome and wonderful! Wish he was in charge of training the entire beach staff!
La Samana is a great easy getaway from NYC area and the island has so much to offer. We will certainly consider returning next year with the hopes that they can get their act to 5 star quality - if not We'll be looking for other recommendations.

Room Tip: 2nd floor ocean front with roof top!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask deedeelee148 about La Samanna by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaSamanna, General Manager at La Samanna by Orient-Express, responded to this review
March 12, 2013
Dear Deedeelee148,

Thank you for all your feedback that you have posted, we truly value all types of feedback whether negative or positive, as it allows us to take corrective measures to ensure that all of our guests are receiving 5 star service everywhere within our resort. I am very sorry to hear that you were unhappy with your experiences at our Beach Bar and I would like to apologize for the incident that occurred on the beach. Our beach boys do the best possible to keep every guest happy and I am very sorry to hear that you were upset with they approach in handling the situation. I do hope you will return to La Samanna next year and please do not hesitate to contact us prior to your arrival so we can ensure you are treated as our most valued clientele.
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Englewood, NJ
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Great Service”
5 of 5 stars Reviewed March 8, 2013 via mobile

I arrived at La Samanna for a three day business trip. Upon arrival, I realized I was in need of a black belt. None was available on premises. I asked Katlyn of guest relations if should could be of assistance. A few hours later a black belt was delivered to my room. It's nice to k ow good old fashioned service can still be found at La Samanna. Thanks Katlyn.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marc J about La Samanna by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaSamanna, General Manager at La Samanna by Orient-Express, responded to this review
March 12, 2013
Dear Marc J,

I would like to thank you for posting your review on Tripadvisor and I am happy to hear that you enjoyed your stay here at La Samanna. We love receiving feedback that show's that all the staff here at La Samanna are always willing to go above and beyond for all our customers. We truly hope to see you again in the near future.
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Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Is LaSamanna loosing it's flavor?”
4 of 5 stars Reviewed March 7, 2013

La Samanna has always been our favorite place on the Island for the past several years.
It's once Moroccan bar and Hemingway lounge, formal dining and paintings by local artists set the stage for excellent service in feasting, relaxing, privacy and romance.
Much has changed since 2012.
Presently, a modern bar scene with wide screen TV with noisy crowds in beachwear, formal dining room available depending on the number of guests, buffet meals, prices on menu differ from charges, wait staff has difficulty in 5 star service particularly when busy, serving canned crab and frozen lobster for lunch at the Beach Restaurant
Are these changes an improvement? You be the judge!

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask TheGeehans about La Samanna by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaSamanna, General Manager at La Samanna by Orient-Express, responded to this review
March 12, 2013
Dear TheGeehans,

I am delighted to hear that you have been a return guest to La Samanna over the years. We have done many renovations to both our rooms and main lobby area, as well as restaurant and I am so sorry to hear that you do miss some of our old decor. We have tried over the past few years to enhance the original characteristics of what La Samanna has been since 1973 by introducing a modern and fresh look. We still do have artwork from our own local artist, Roland Richardson, displayed throughout the hotel and within the rooms. You will also be very happy to hear that we are now keeping Trellis open for dining every night so that we can offer our guests our fine dining experience on a daily basis. I sincerely apologize for any negative feelings you had on your last visit here and hope that you do come back and give La Samanna another try.
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Additional Information about La Samanna by Orient-Express

Also Known As:
La Samanna By Orient-Express Hotel St. Maarten/St. Martin
La Samanna By Orient-Express Hotel
La Samanna Hotel
La Samanna Resort
La Samanna Resort St Martin
La Samanna
La Samanna By Orient-Express St Maarten-St Martin, Caribbean
Address: Baie Longue | PO Box 4077, 97064, St Maarten-St Martin
Phone Number:
Region: Caribbean > St Maarten-St Martin
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotels in St Maarten-St Martin
#3 Luxury Hotels in St Maarten-St Martin
#6 On the Beach Hotels in St Maarten-St Martin
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
La Samanna nestles amongst lush gardens overlooking 55 acres of spectacular beachfront. A complete resort in itself, La Samanna offers a spectacular private beach, two poolside terraces, 83 luxurious rooms and suites and 8 newly completed 4600sq. ft. villas with private pools. Enjoy its sophisticated food offerings and award winning wine cellar, indulge in its European Elysees Spa, or simply enjoy the privacy and relaxation of this sophisticated and sensual French-Caribbean enclave. La Samanna is everything you could wish for in a Caribbean hideaway. ... more   less 
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