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Jade Mountain Resort: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 78 Reviews
5.0 of 5 stars
58
4.0 of 5 stars
12
3.0 of 5 stars
3
2.0 of 5 stars
4
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 14 hotels in Soufriere
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  • Address: 100 Anse Chastanet Rd, PO Box 7000 Soufriere St. Lucia
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
No Business Center No Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant Room Service Swimming Pool
Check Rates: $1223 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Jade Mountain Resort

( 31-35 of 78 )
“Amazing!!! Please can I come back!”

Jade Mountain Resort

Jan 28, 2008
15/15 found this review helpful

Amazing!

Warning, this review is long……………..

On the last night of our 2-week stay in St Lucia we stayed in Jade Mountain and upgraded to a Sun Room. We were totally blown away by the concept of this resort. Over the years I have watched it being built and had been openly critical about what I saw from the view from the diveboat, but, until you get near it, it is impossible to understand its concept.

Inside the room is amazing with a huge infinity pool that you can actually swim in. This room is open on two sides so the through-breeze is very welcome. There is always shade or sun at all times of the day as the room as 2 sofas and 2 sunloungers strategically placed to take advantage of this. The multi-coloured glass tiles and the coral tiles in the main room area are really pretty and also non-slip. Very practical when moving around with wet feet! The bathroom with shower, twin sinks, loo and steps up to a whirlpool bath was incredible. The view from the whirlpool bath took in the Pitons and then across to the pool and the sea and horizon. Even the curves of the bath and pool seemed to match. Moulton Brown products (my favourite) were provided.

The loo concept took a bit of getting used to but, like a previous reviewer, there are ways of dealing with it. I tended to go near the pool when my husband was using it as the sound of the running water from the drop edge pool drowned out any other noise (!). He probably did the same when the situation was reversed!

There are posts and wire fencing around the edge of the room which is minimalist and therefore allows the scenery to be uninterrupted. A bit like being on the edge of a cruise ship but without the noise and hassle.

Note, the pool filtration system comes on at 9:15am so that the guests get peace and quiet before then. The pools are connected by running waterways which then go through a pond filtration system via ozone and carbon filtering. This means that they are clean but not chlorinated.

The huge pool is on two levels, a paddling area and then a drop into the main pool which is about 5ft in depth. The drop in from the paddling area can be a bit of a surprise. The pool was cold but I found this refreshing. Unfortunately the pool was not completely private but I noted that plants are growing up along the non-private side so hopefully this should be resolved soon. Oddly enough the Moon and Star rooms have very private pools (we were given a tour before leaving).

This is the first time I have slept without air conditioning in St Lucia. Sensibly (and unlike Ti Kaye) there is a fan located within the four poster bed unit underneath the mosquito netting. This provides air circulation in that area which could otherwise be stuffy. Outside the mosquito net there was a steady breeze blowing through. The atmosphere at night was magical. We were lucky enough to get a near full moon and the stars were incredible.

The staff service was great. After 2 weeks at Windjammer Landing with the phone constantly ringing with Ambassadors asking us at 9am in the morning if we were “enjoying our stay”, construction noise by the main pool, JCBs delivering rocks etc and the constant call to buy from "Diamonds International" delivered at megavolume through the microphones of the social coordinators, the lack of phone and peace and quiet was a welcome relief.

The message system of leaving the appropriate “Room Service” bag containing your order, or “Housekeeping” or “Privacy” worked very well. The room service order menu gave you a time to state when your order should arrive and they asked you to leave a half hour between hanging out the bag and the order arriving. There was also a bell where you could summon someone and issue a request. All this was new to me but I soon got used to it! I can see why it might be a bit spooky at first but the privacy and lack of intrusion was well worth it.

The upstairs area in the Jade Club was lovely with comfortable chairs, small flaming fires and, of course, the sky to gaze at. Very peaceful and romantic. Cellphones are banned in restaurants – although one guy didn’t seem to be aware of this rule.

Food.
We had lunch down in the restaurant at the beach. I had eaten there 4 years before and had not been too impressed. The food this time was ok but not special. I was disappointed in the rather limp salad leaves served. The hot buffet looked good but was too much for me at lunchtime. The crab cakes seem to be made out of those seafood sticks and weren’t exciting.

Jade Mountain restaurant. Dinner and Lunch the next day was quite good. Cocktails were lovely. The “Stairway to Heaven” cocktail which has a ginger base was unusual but good and was my favourite. On the basis of what I ate I think the food could be a bit more gourmet but I might be being unfair as I didn’t try all of the restaurants. The staff service both in the beach restaurant and the Jade Mountain club was very friendly and pretty efficient. The guitarist, David, who played on Saturday night was good with soothing, relaxing unobtrusive music. We heard him before at Ti Kaye and remembered him from there.

Breakfast in Room.
This was the highlight. The variety of choice for fresh-cooked options was very good. We ordered eggs, bacon, local bakes, mushrooms and local coca tea. All good and fresh. Of course the birds took over when we had finished!

Summary.
This place is amazing. I would have to save up for quite a while to do it again but, for a special occasion, it would be well worth it. My husband is already trying to work out how to save up for when we go back to St Lucia in June - even if only for one night.

Once I load my camera up onto my computer I will print some pictures to try to give an idea.

  • This TripAdvisor Member:
    • Liked — Stunning concept of rooms, very unusual, great views. Definitely worked for us.
    • Disliked — Nothing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St-Lucia_Enthusiast's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 12, 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $1,223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Definitely going back...”

Jade Mountain Resort

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5 of 5 stars
Toronto
Jan 18, 2008
6/7 found this review helpful

My husband and I stayed at Jade Mountain in early January and words cannot describe this place. There definitely is a huge wow effect when you set foot into the room for the first time, and any time after that! We cannot say enough about the staff who were very friendly always. We travel a lot and always try to choose the more interesting places but Jade Mountain is one of the most unique places we have ever encountered. Looking at all the snow outside my window, I 'd go back there tomorrow if only I could!! Don't plan on trying to do too many activities before you arrive because you might just end up cancelling them because you are too relaxed to move, I know thats what we did. Also, it would probably pay off to plan some spa treatments ahead of time because the spa seemed very busy and we could not get an appointment on our first day after arrival which is my only little criticism. The dive centre at Anse Chastanet was great, we tried diving with them for the first time ever and we were just blown away. I am ashamed to say it but we never managed to leave the resort. That alone is reason enough to plan a return visit as the island is very pretty and we wanted to hike one of the Pitons originally. This time around, we were completely satisfied just gazing at those mountains from our suite! Absolutely wonderful

  • This TripAdvisor Member:
    • Liked — The amazing views
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MS268's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: January 18, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $1,223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wow”

Jade Mountain Resort

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5 of 5 stars
California
Jan 18, 2008
3/3 found this review helpful

My wife and I had the greatest stay ever at JADE MOUNTAIN. She
actually burst into tears when she saw the suite for the first time.
The view and the whole setting are amazing. The building needs some
getting used to! It certainly is very modern architecture. We found
the staff to be very attentive and even though the service was slow
at times, we were happy with our dining experience. We did not only
eat at the Jade Mountain restaurant, but also tried out the Treehouse
which is at Anse Chastanet. We went back twice to the Indian
restaurant at beach level. We had planned to eat out more and book
some activities but in the end we could not get ourselves to leave
our sanctuary. We will be back.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParnMark's Summary
Date of Stay: December 2007
Member since: January 18, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $1,223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Stunning property, terrible service”

Jade Mountain Resort

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4 of 5 stars
California
Jan 15, 2008
6/7 found this review helpful

First and foremost, I think this property may be one of the most stunning properties that I've ever seen. The architecture is gorgeous the rooms are exquisite, and it truly is intimate. Now if only the entire experience was similar...

The check-in process took us about 5 hours due to a "late checkout". It was no problem for the first couple of hours as we enjoyed lunch and the view. Then we were taken to a room that wasn't what we had booked, left there for an hour while they found us another room, and then the bags showed up an hour later after we flagged down a bellman. Minus the rough beginning, we were excited to be there.

The next morning we sat down to sign up for all of our activities (Romance pkg) and was told we couldn't get any scheduled until 2 days later. We then had to struggle to get everything scheduled later in the week. Jade Mtn guests are competing with Anse Chastenet guests for activities, so it may be wise to call ahead and schedule activities if possible -- especially anything that involves the one sailboat the property has. My husband is PADI certified, but I had my first dive here. It was amazing! Anse Chastenet has a coral reef in it's bay, so I had a brief course and walked into the water for my first dive.

The "sanctuaries" were truly built for room service. Even though it states ~30 minutes, allow at least an hour for any orders placed. Service was terrible...no spoon for cereal ordered, wrong order, never on time. Over the 7 days that we stayed there, we probably ate outside the room twice and only 2-3 meals were delivered correctly. Usually not a big deal, however, without any phones - much more difficult. I would expect better service at these prices.

The menu was also small. It is a great menu, however, with only about 10 items, it gets a little monotonous after a few days. They were starting construction on a new kitchen for Jade Mtn when we were there (Nov 2007), so hopefully that will improve the choices.

I would highly recommend this property, however, we will not be returning for awhile in hopes that they will be able to get the service side of the property figured out in the meantime.

  • This TripAdvisor Member:
    • Liked — views, architecture
    • Disliked — service, variety of room service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ss673's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: January 15, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $1,223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Amazing room, everything else MAYBE average”

Jade Mountain Resort

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2 of 5 stars
New York
Jan 15, 2008
4/8 found this review helpful

The rooms are fantastic. we can only say wonderful things about the view, the pool, the privacy. You never have to leave the room and if it weren't for the one real negative, I'd go back. Instead, I booked another resort for February.

The negative? The food. Not even average. We stayed for 4 days and started to dread meal times. The restaurant on the beach serves hot, heavy lunches, and the salad bar is beyond amature. The breakfast was ... well, I can boil and egg. Coffee? Not nice. Meals the same in every restaurant.

The upstairs bar at Jade Mountain wasn't open or set up with their beautiful chairs for the sunset. So there really wasn't anywhere to be outside of your room, even to have them come and clean it daily.

The spa was so-so. Lovely masseuse, but absolutely average and not a real 'spa' experience.

The rooms are the reason to go - a lot of cheap, corrugated tin roofing around the rest.

  • This TripAdvisor Member:
    • Liked — room
    • Disliked — food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcal2008's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: July 01, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway
I do not recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $1,223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Jade Mountain Resort

( 31-35 of 78 )
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Jade Mountain Resort Also Known As

Address: 100 Anse Chastanet Rd | PO Box 7000, Soufriere, St. Lucia