We visited Crystals as part of our honeymoon. Monica and Martin are very lovely people and are very welcoming but unfortunately the hotel was disappointing. We had to move 3 times in one week was as our first room the shower broke and had to be pulled appart. When we got to our new room the sheets on the bed were absolutley filthy, though we didnt realise until 11pm when we went to bed so it was too late to call anyone (there are no phones anywhere to call anyway). We reported this the next morning and told twice that they were changed, just not ironed. This was defiately not the case as hair and much, much worse were all over our sheets, and there was no appology. In this new room, as with our previous room, most things were boken, the knives were all blunt, our drinking water was never replaced unless we asked several times, the lighting is appauling, there was no remote for the TV and often no hot water. A few of these things are fine, but it was a constant aggrovation because everday we would find yet another thing that wasn't working. Its a great concept place, but a practical nightmare ie there's a lamp near the table, but it only has a European plug, so it cant be connected to the power because we were in the Carribean. We found we had to ask for anything to be done a number of times before anything happened, ie, we put put washing in to be done and didnt get it back for 5 days (we were there for 7 days). Again no appologies. With 2 nights left, we were upgraded to the best room in the hotel. It was lovely, though once again, everything was broken. All the glasses and plates were filthy and had to be washed before use, the knives were useless, the TV was black and white with the top left hand side glowing green (this hotel room was very, very expensive). Also, the town of Souferre was awful and you only ever spent time in the resorts. Crystals has alot of potential, it just needs things to be done properly, not half done. As I said, Monica and Martin are lovely people, very kind, but they relly need to get things to a funtional level in their hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Management Response
Charles3, Owner M Charles
(Management representative)
Jul 18, 2008
To be honest I was not even going to reply to this as it was so untrue
1) shower the guests themselves broke the handle by forcing it the incorrect way so broke it off we had to change the cottage as it was built into the wall plus it was a new shower .
2) changed to another unit and I myself checked the room and in fact it was a new bed cover hand made on the bed......
all our guest are welcomed with very clean sheets we would hardly put on a dirty sheet this is so untrue.
3) the lighting is subdued due to being in the tropics we use a 60 W to keep bugs away.
next to bed was two lamps plus a reading lamp I Myself told them if you use the reading lamp plus it into the socket in the wall and press down the switch.
all were working as we have a check on arrival in front of the guests with all lighting and equipment all was working.
4)Remote was in the draw next to the Color TV
5)knives we provide kitchen knives and a sharpener up to our guest if they use the sharpener .
6)washing... we do not in fact offer this service at all I informed them of this ,
however I said I would pop it in my machine at home for them with no charge and they would get it back in a few days they gave it to My housekeeper two days after they arrived they got it back two days later NO Charge.
7) i live in a cottage on property and we have 24 hour staff on property so I am able to talk to any one at any time as well I do provide on request a cell phone , plus at the bar most evening I host a cocktail so am there to talk to my guests.
8) Oh yes the 3rd time I said to the guests OH I have another cottage available it is an upgrade if you like you can have an upgrade complimentary as it has a pool and a better view again just being nice they looked at the unit and said they love them both but liked the view so moved nothing was wrong with the unit that is why they moved the 3rd time..
I just think as they came from being on a cruse ship prior to arrival in Soufriere and at Crystals it was not for them.
I do wish if one is not happy please leave let us know straight away do not spend hours with us talking and pretending all is fine we are nice people and do understand Soufriere and Crystals is not for everyone we would have found another property suitable to what they would like and moved them at no cost.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.