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“Beautiful location” 3 of 5 stars
Review of Boucan by Hotel Chocolat

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Boucan by Hotel Chocolat
4.5 of 5 Hotel   |   Rabot Estate | P.O. Box 312, Soufriere, St. Lucia   |  
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Hotel amenities
Ranked #6 of 12 Hotels in Soufriere
Tobago
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Beautiful location”
3 of 5 stars Reviewed February 28, 2013

Ambiance was wonderful. Open space, high ceiling, amazing view of the pitons. Despite being right next to Ladera, the view was interrupted and was breath taking. Loved the idea of cuisine based around cocoa. Fell flat on delivery of food and service. The food looked really good on the plates but the flavours were disappointing. Service was too slow, no smiles, servers uninterested and seemed untrained. Got a chance to see one of their rooms/cottage which was beautiful. Would love visit again on one of my visits, but having to think of dining elsewhere may make the option not practical.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Any
English first
Tickhill, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 25, 2013

We chose this hotel having enjoyed Hotel Chocolat's chocolates for many years. We spent 5 days there to celebrate our 40th wedding anniversary. A delightful experience. All the staff are so welcoming and friendly; the rooms are large, well equipped and set in beautiful grounds; the cuisine is very special in using chocolate in most of its dishes - do not be put off as this does not mean everything is coated in chocolate sauce - quite the contrary - a subtle addition of chocolate nibs adds an interesting spicy flavour to dishes. For chocoholics it's paradise - for those with a more controlled enthusiasm, it's an exciting and enlightening experience. We did the "Tree to Bar" experience, exploring the chocolate making process from beginning to the end product which included grafting our own cocoa plant (which will be cultivated on the estate and which we will be able to see on our next trip !) and making our own bar - highly recommended. The estate grows its own fruit in addition to cocoa so the fruit platter at breakfast is the loveliest freshest most flavourful fruit I have ever eaten. Slightly out of the way, though daily there is a free shuttle bus to a nearby beach. The hotel has only 14 rooms which is a positive advantage in creating a small, friendly ambiance. They made our special event very special with lovely personal touches. Loved it !!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
So glad your special event was well celebrated with us. The breakfast fruit platter is my favourite too!
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Sussex
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2013 via mobile

Have stayed in literally hundreds of hotels and this has to be far the best ever experience. Great service with and informal feel. Superb food with a chocolate twist. Luxe rooms are a real treat. By far better than the anonymous beach resorts

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
True praise indeed from a well seasoned luxury traveller. Heart-felt thanks that you appreciated our approach!
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Boston
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 23, 2013

IHotel Boucan is set in a lovely spot on the edge of the forest with views of the Petite Piton but a bit too low for views of the sea. We loved that it had none of the feel of the overdone resorts that populate much of the island. We are happy to have sprung for the luxe lodge, as the room was large and decorated, as is the entire property, in chocolate brown with a perfect view and open to the outdoors. The mosquito netting on the king bed may be necessary under some conditions, but we experienced few if any biting insects. The bathroom was to die for-- semi-outdoor full rain shower, stylish fixtures, and double sinks. The service is impeccable and island-friendly. We had breakfast brought to our room, and despite the uphill climb with a full tray, the waitstaff made us feel that they were happy to do it. Breakfasts were lovely; eggs were done to perfection each morning, although the fresh fruit platter rarely contained ripe fruits, as if they were more concerned with the look of the plate than the taste. A lunch at the pool of chicken roti could not have been more delicious or more nicely presented. The dinners were delicious and beautifully served, but limited in choices, which is a problem if you are taking all your meals at the hotel and staying for more than two nights. In addition, the dining room ambiance was anything but romantic-- for a truly romantic dinner, walk across the street to Ladera and enjoy its views of the Pitons and the sea. The problem with the ambiance could easily be remedied with tablecloths and a lot less lighting. We did not do any of the guided tours, instead enjoying self-guided hikes into the forest and to the neighboring farms. We did take advantage of the spa and highly recommend the unique chocolate scrub.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
Great review of our Luxe rooms, food and service, thanks.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 20, 2013 via mobile

This place is gorgeous. The hotel lodge room was amazing and very romantic. The hotel side of the business was top rate. You could not ask for more. The chocolate walk with the tour guide (sorry forgot his name) was excellent and he was a great asset to the team. Food in restaurant was really good, the cost was high but worth the money. The breakfast was awesome and included in room rate. You seriously will struggle to find a better fresh breakfast and for chocolate fanatics (which I am not) it is a real treat. However the only criticism was some of the waiting staff. Some appeared and actually were miserable, we had valentines day and the meal was awesome. However we waited for over an hour with no offers of any beverages. Overall this place is very worth the visit, very relaxing and you won't beat the location / setting. I became a little bored on day three as it is very remote and not walking distance of town. The views of the pitons were the best and I loved the place.

Stayed February 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
Very nice review, thank you. We have a daily beach shuttle which is complimentary and lots of activities as well as our on-site CocoaJuvenate spa.
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Arrington, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 19, 2013

We celebrated a friend's 50th birthday here along with our two children aged 6 and 7 who delighted in the fact that all of the food in some way is 'laced with chocolate'! We watched in amazement as our youngest smacked her lips in appreciation over the pumpkin soup and the incredible salad with white chocolate dressing. A child who prior to this evening would run screaming from the table at the mere sight of vegetables (okay.. a slight exaggeration perhaps!).

The service was impeccable and could not be faulted. Presentation superb and of the highest standard. The food was delicious.. not the very best that I have sampled but it could not be faulted. My husband found the 'chocolate' in every dish a bit tedious and was very slightly underwhelmed but he isn't a chocolate lover so I don't count his verdict. Anyway.. it was not always evident that chocolate played a role in every course.. cacao beans are actually quite bitter on their own.

Completely recommend the restaurant especially for Valentines, a wedding anniversary or any other romantic or memorable ocassion or simply 'just because'. Fabulous in every way!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
Thanks and glad to hear we have some young converts to real chocolate!
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Saskatoon, Canada
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
Reviews in 33 cities Reviews in 33 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed February 18, 2013

We stayed here for 1 night to cap off a 10 night stay in St. Lucia.

We had an amazing burger and roti for our first lunch, and our other meals were very good but we did not appreciate them as much, as the novelty of chocolate in every dish began to wear off.

The restaurant and pool below it have a great feel, with stunning views of the Pitons. Same with the Luxe Lodge we were in.

The lodge had a wonderful patio with lounge chairs, and a 3-stream shower. The lodge was not completely enclosed, so there was a possibility that nature could come inside. This did not happen to us, but we were fully aware of nature through the night, as the nocturnal birds, crickets, and tree frogs came to life (ear plugs may be a requirement for some). Really a unique experience!

The property provides OK customer service, but there is definitely room for improvement, as one would expect better given the prices charged. The hotel employees helped us with a request for iPod, converter, and extra body wash, but in general did not offer much extra and we at times felt like we were bothering them. Some of the restaurant employees did not seem very happy to be there, and were "going through the motions". The hotel states that their employees are paid a salary, and that tips are not necessary except in the case of exceptional service, which there was little evidence of during our short stay. Maybe this policy needs to be reviewed, to perhaps provide an incentive for employees to show that they care about their guests.

We had a very enjoyable experience, but it could have been even better!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, February 20, 2013
Thanks for your overall positive review and comments noted. Would like to add that Boucan has a theme of savoury cocoa cuisine, not chocolate (except in the desserts!).
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Additional Information about Boucan by Hotel Chocolat

Address: Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Soufriere
#4 Luxury Hotel in Soufriere
#5 Family Hotel in Soufriere
#7 Romantic Hotel in Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Boucan by Hotel Chocolat 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
Discover plantation chic - luxury, well-being & stunning natural beauty. Situated high in the hills near Soufriere, set in rainforest & cocoa groves with stunning views of the Piton mountains. A daily transfer is provided for guests to a stunning nearby beach by Hotel Sea Launch. Guests can enjoy trail walks around the cocoa estate, cacao inspired treatments in the spa, relaxation in Club Boucan with its private infinity pool & the exclusive cacao cuisine at Boucan Restaurant & Bar, free laundry service, room additions and Tree to Bean tour. Boucan by Hotel Chocolat offer 2 types of accommodation, both with 4 poster beds, preloaded iPods & docking stations, complimentary wireless, a mini-bar & open sky rainforest showers. ... more   less 
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Also Known As:
Boucan By Hotel Chocolat St. Lucia/Soufriere

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