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“Best ever hotel and holiday” 5 of 5 stars
Review of Boucan by Hotel Chocolat

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Boucan by Hotel Chocolat
4.5 of 5 Hotel   |   Rabot Estate | P.O. Box 312, Soufriere, St. Lucia   |  
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Hotel amenities
Ranked #7 of 12 hotels in Soufriere
Sussex
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Best ever hotel and holiday”
5 of 5 stars Reviewed February 23, 2013 via mobile

Have stayed in literally hundreds of hotels and this has to be far the best ever experience. Great service with and informal feel. Superb food with a chocolate twist. Luxe rooms are a real treat. By far better than the anonymous beach resorts

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
True praise indeed from a well seasoned luxury traveller. Heart-felt thanks that you appreciated our approach!
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213 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Boston
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 23, 2013

IHotel Boucan is set in a lovely spot on the edge of the forest with views of the Petite Piton but a bit too low for views of the sea. We loved that it had none of the feel of the overdone resorts that populate much of the island. We are happy to have sprung for the luxe lodge, as the room was large and decorated, as is the entire property, in chocolate brown with a perfect view and open to the outdoors. The mosquito netting on the king bed may be necessary under some conditions, but we experienced few if any biting insects. The bathroom was to die for-- semi-outdoor full rain shower, stylish fixtures, and double sinks. The service is impeccable and island-friendly. We had breakfast brought to our room, and despite the uphill climb with a full tray, the waitstaff made us feel that they were happy to do it. Breakfasts were lovely; eggs were done to perfection each morning, although the fresh fruit platter rarely contained ripe fruits, as if they were more concerned with the look of the plate than the taste. A lunch at the pool of chicken roti could not have been more delicious or more nicely presented. The dinners were delicious and beautifully served, but limited in choices, which is a problem if you are taking all your meals at the hotel and staying for more than two nights. In addition, the dining room ambiance was anything but romantic-- for a truly romantic dinner, walk across the street to Ladera and enjoy its views of the Pitons and the sea. The problem with the ambiance could easily be remedied with tablecloths and a lot less lighting. We did not do any of the guided tours, instead enjoying self-guided hikes into the forest and to the neighboring farms. We did take advantage of the spa and highly recommend the unique chocolate scrub.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
Great review of our Luxe rooms, food and service, thanks.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 20, 2013 via mobile

This place is gorgeous. The hotel lodge room was amazing and very romantic. The hotel side of the business was top rate. You could not ask for more. The chocolate walk with the tour guide (sorry forgot his name) was excellent and he was a great asset to the team. Food in restaurant was really good, the cost was high but worth the money. The breakfast was awesome and included in room rate. You seriously will struggle to find a better fresh breakfast and for chocolate fanatics (which I am not) it is a real treat. However the only criticism was some of the waiting staff. Some appeared and actually were miserable, we had valentines day and the meal was awesome. However we waited for over an hour with no offers of any beverages. Overall this place is very worth the visit, very relaxing and you won't beat the location / setting. I became a little bored on day three as it is very remote and not walking distance of town. The views of the pitons were the best and I loved the place.

Stayed February 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
Very nice review, thank you. We have a daily beach shuttle which is complimentary and lots of activities as well as our on-site CocoaJuvenate spa.
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Arrington, United Kingdom
2 reviews
4 of 5 stars Reviewed February 19, 2013

We celebrated a friend's 50th birthday here along with our two children aged 6 and 7 who delighted in the fact that all of the food in some way is 'laced with chocolate'! We watched in amazement as our youngest smacked her lips in appreciation over the pumpkin soup and the incredible salad with white chocolate dressing. A child who prior to this evening would run screaming from the table at the mere sight of vegetables (okay.. a slight exaggeration perhaps!).

The service was impeccable and could not be faulted. Presentation superb and of the highest standard. The food was delicious.. not the very best that I have sampled but it could not be faulted. My husband found the 'chocolate' in every dish a bit tedious and was very slightly underwhelmed but he isn't a chocolate lover so I don't count his verdict. Anyway.. it was not always evident that chocolate played a role in every course.. cacao beans are actually quite bitter on their own.

Completely recommend the restaurant especially for Valentines, a wedding anniversary or any other romantic or memorable ocassion or simply 'just because'. Fabulous in every way!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, March 4, 2013
Thanks and glad to hear we have some young converts to real chocolate!
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Saskatoon, Canada
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
Reviews in 33 cities Reviews in 33 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 18, 2013

We stayed here for 1 night to cap off a 10 night stay in St. Lucia.

We had an amazing burger and roti for our first lunch, and our other meals were very good but we did not appreciate them as much, as the novelty of chocolate in every dish began to wear off.

The restaurant and pool below it have a great feel, with stunning views of the Pitons. Same with the Luxe Lodge we were in.

The lodge had a wonderful patio with lounge chairs, and a 3-stream shower. The lodge was not completely enclosed, so there was a possibility that nature could come inside. This did not happen to us, but we were fully aware of nature through the night, as the nocturnal birds, crickets, and tree frogs came to life (ear plugs may be a requirement for some). Really a unique experience!

The property provides OK customer service, but there is definitely room for improvement, as one would expect better given the prices charged. The hotel employees helped us with a request for iPod, converter, and extra body wash, but in general did not offer much extra and we at times felt like we were bothering them. Some of the restaurant employees did not seem very happy to be there, and were "going through the motions". The hotel states that their employees are paid a salary, and that tips are not necessary except in the case of exceptional service, which there was little evidence of during our short stay. Maybe this policy needs to be reviewed, to perhaps provide an incentive for employees to show that they care about their guests.

We had a very enjoyable experience, but it could have been even better!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, February 20, 2013
Thanks for your overall positive review and comments noted. Would like to add that Boucan has a theme of savoury cocoa cuisine, not chocolate (except in the desserts!).
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London
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 15, 2013

Exceptional location, friendly staff, amazing food, well designed rooms and the views were stunning. The altitude meant few bugs, no mosquitos and no need for AC.
Sugar Beach is a free shuttle ride away and the hotel provides scuba gear. We'll be back!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, February 20, 2013
Wow, thanks!
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Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 10, 2013

My wife and I stayed at Hotel Chocolat for 6 nights in a Luxe Pod in January 2013. We really enjoyed our stay and loved the modern but still classy look of the place. The food was excellent and the chocolate in the dishes were subtle and just perfect. We loved the view from our room, that the room was open to nature and the walk in shower. The rooms are very spacious and the rainforest noises at night were rather relaxing than disturbing. My wife loved the daily cookies and chocolate that were provided complimentary to the room.

We were on the Big Nature package that included a hike up the Grand Piton which was tough but extremely rewarding once you were at the top. We had a lovely guide and a nice packed breakfast which we enjoyed once we had reached the top. The Tree to Bean and Bean to Chocolate tours were a lot of fun as well and it was great to understand the process of chocolate making, we now appreciate chocolate even more. It was a pleasure to see the pride in Cuthbert who led the Tree to Bean tour ( a tour about the estate and being part of Hotel Chocolat), we were impressed about the fairtrade standards and the fact that they don’t use pesticides to grow their cocoa. Chef Ron who led the Bean to Chocolate tour did a magnificent job in explaining everything to us, to answer our questions and to make it a lot of fun. He seemed really happy to be at Hotel Chocolat and we even bumped into him and his wife in Soufriere (the town in the bay below the resort). The Big Nature package also included breakfast, a two course lunch and a three course dinner every day – as said the food was absolutely delicious. From great fresh fish dishes to Steak – everything was just perfect and we had not one dish that we didn’t like – although by the end of the 6 days we were happy to move on – maybe a ‘special dish of the day’ might solve this problem. However, we agree with some of the other reviews that the staff could be trained better, they sometimes look a bit startled when you ask questions and forgot to mention that there are more options at breakfast than were on the menu itself (eg. muffins which are delicious once you discovered that they are on offer ;-). That said, the restaurant staff was friendly and we still enjoyed our experience there – just a little training and it would be perfect. What we really loved was to see how much all the staff enjoyed to be part of Hotel Chocolat and their success story.

Whilst at the resort we also walked around the estate, which we found had about 4 great walks (particularly the old French road) and also round the back of the estate to the Volcano – nice experience.

Some points of criticism is the occasional noise from the nearby main road, the furniture in the rooms could be more comfortable (cushions on the seating furniture was missing!), we were lucky but if you have a noisy neighbour you will hear everything due to the open style architecture – which is a great feature, but maybe the pods would just have to be build further apart… Also, facilities such as a gym etc would be a nice touch in time.

Overall, it is a great place to stay. It’s not five star standards just yet but close enough for us and would recommend it to those who like boutique style resorts.

Room Tip: Luxe pods are the ones to go for - if you can afford it don't settle for anything less. Great vi...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, February 20, 2013
Lovely thoughtful review, thank you. Glad you had such an enjoyable stay and all comments noted.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Boucan by Hotel Chocolat

Address: Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Soufriere
#5 Luxury Hotel in Soufriere
#6 Family Hotel in Soufriere
#8 Romantic Hotel in Soufriere
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Boucan by Hotel Chocolat 4.5*
Official Description (provided by the hotel):
Discover plantation chic - luxury, well-being & stunning natural beauty. Situated high in the hills near Soufriere, set in rainforest & cocoa groves with stunning views of the Piton mountains. A daily transfer is provided for guests to a stunning nearby beach by Hotel Sea Launch. Guests can enjoy trail walks around the cocoa estate, cacao inspired treatments in the spa, relaxation in Club Boucan with its private infinity pool & the exclusive cacao cuisine at Boucan Restaurant & Bar, free laundry service, room additions and Tree to Bean tour. Boucan by Hotel Chocolat offer 2 types of accommodation, both with 4 poster beds, preloaded iPods & docking stations, complimentary wireless, a mini-bar & open sky rainforest showers. ... more   less 
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Also Known As:
Boucan By Hotel Chocolat St. Lucia/Soufriere

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