My wife and I stayed at Hotel Chocolat for 6 nights in a Luxe Pod in January 2013. We really enjoyed our stay and loved the modern but still classy look of the place. The food was excellent and the chocolate in the dishes were subtle and just perfect. We loved the view from our room, that the room was open to nature and the walk in shower. The rooms are very spacious and the rainforest noises at night were rather relaxing than disturbing. My wife loved the daily cookies and chocolate that were provided complimentary to the room.
We were on the Big Nature package that included a hike up the Grand Piton which was tough but extremely rewarding once you were at the top. We had a lovely guide and a nice packed breakfast which we enjoyed once we had reached the top. The Tree to Bean and Bean to Chocolate tours were a lot of fun as well and it was great to understand the process of chocolate making, we now appreciate chocolate even more. It was a pleasure to see the pride in Cuthbert who led the Tree to Bean tour ( a tour about the estate and being part of Hotel Chocolat), we were impressed about the fairtrade standards and the fact that they don’t use pesticides to grow their cocoa. Chef Ron who led the Bean to Chocolate tour did a magnificent job in explaining everything to us, to answer our questions and to make it a lot of fun. He seemed really happy to be at Hotel Chocolat and we even bumped into him and his wife in Soufriere (the town in the bay below the resort). The Big Nature package also included breakfast, a two course lunch and a three course dinner every day – as said the food was absolutely delicious. From great fresh fish dishes to Steak – everything was just perfect and we had not one dish that we didn’t like – although by the end of the 6 days we were happy to move on – maybe a ‘special dish of the day’ might solve this problem. However, we agree with some of the other reviews that the staff could be trained better, they sometimes look a bit startled when you ask questions and forgot to mention that there are more options at breakfast than were on the menu itself (eg. muffins which are delicious once you discovered that they are on offer ;-). That said, the restaurant staff was friendly and we still enjoyed our experience there – just a little training and it would be perfect. What we really loved was to see how much all the staff enjoyed to be part of Hotel Chocolat and their success story.
Whilst at the resort we also walked around the estate, which we found had about 4 great walks (particularly the old French road) and also round the back of the estate to the Volcano – nice experience.
Some points of criticism is the occasional noise from the nearby main road, the furniture in the rooms could be more comfortable (cushions on the seating furniture was missing!), we were lucky but if you have a noisy neighbour you will hear everything due to the open style architecture – which is a great feature, but maybe the pods would just have to be build further apart… Also, facilities such as a gym etc would be a nice touch in time.
Overall, it is a great place to stay. It’s not five star standards just yet but close enough for us and would recommend it to those who like boutique style resorts.