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“Wonderful boutique hotel--particularly if you love chocolate!” 5 of 5 stars
Review of Boucan by Hotel Chocolat

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Boucan by Hotel Chocolat
4.5 of 5 Hotel   |   Rabot Estate | P.O. Box 312, Soufriere, St. Lucia   |  
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Ranked #7 of 12 Hotels in Soufriere
Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Wonderful boutique hotel--particularly if you love chocolate!”
5 of 5 stars Reviewed November 15, 2012

My husband and I stayed at Boucan by Hotel Chocolate the last three nights of our honeymoon after spending a week on the beach at the Jalousie Plantation. We arrived around lunch and was welcomed with a welcome drink while they made up our room. We received an upgrade to a Lux Lodge due to the coupon from TripAdvisor (thank you!). Our room was simply stunning with a wonderful view of Petitie Piton and the ocean in the distance. I loved the modern and minimalist decor in the room and the open rainforest shower was the coolest shower I have ever seen. We were welcomed with a complimentary bottle of prosecco from the hotel manager Chester, as well as a second bottle of prosecco from my parents with a chocolate plate and beautiful flower arrangement (thanks mom and dad!). The ipod in the room loaded with relaxing songs was also a huge plus, and the complimentary run punch, cookies, nuts and chocolate was also a welcome treat.

The pool at Boucan is a beautiful black infinity pool with a view of Petite Piton. We basically had the pool to ourselves during our stay and it was quite a relaxing place. If you didn't realize already, the hotel is on a working cacao plantation and most of the food at the restaurant includes cacao in some way. I also very much enjoyed the fact that the hotel had their own prosecco and house wine that was all very good. The food at Boucan was phenominal. The breakfasts (included with our stay) were outrageous and included an amazing fruit tray, homemade toast or muffins (with cacao butter and smudge-chocolate/hazelnut spread), and a hot egg dish. Lunch and dinner was equally amazing. I have never eaten so much wonderful food in my life.

We did several tours through the hotel. They arranged for our ziplining trip that was a fun but quick excursion. We also did the "Tree to Bean" and "Bean to Bar". The tree to bean tour was very informative and we learned a ton about the Rabot Estate and chocolate making. Our guide (I apologize for forgetting his name) was wonderful and offered to take many pictures of us with the cacao pods, harvesting cacao pods, drinking coconut water from the cocunuts his workers cut up for us and grafting our own cacao tree. We can't wait to go back to see our tree and that it is producing fruit! The "Bean to Bar" tour was also interesting (and hard work) and we grounds cacao nibs and made our own chocolate bars. Out of the two different parts of the tour, the Tree to Beach was more interesting, but it was fun to make our own chocolate too.

We had a wonderful stay at Hotel Chocolat, but do have a few constructive criticisms. The temperature in our room was quite warm and there is no air conditioning. Although there is a ceiling fan, it did not cool the room well at all which made it somewhate difficult for me to sleep. The warmness of the room, however, is in exchange for the beautiful view you receive waking up in the morning. The other comment I have is that the staff seemed somewhat scared of us. They were very polite, but seemed very timid. We did have some confusion with certainof our bills but the issues were quickly resolved. Also, we tried to go on one of the advertised walks of the estate and the person working the front desk could not give us directions and said most of the trails were not walkable at that time. Finally, the hotel's boat was out of commission during our stay. We had been looking forward to taking the snorkeling or sunset cruise and were disappointed that we did not get to do so. Despite these few issues, we had an amazing stay and I highly recommend Hotel Chocolat.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Customer Relations at Boucan by Hotel Chocolat, responded to this review, November 18, 2012
So glad you enjoyed your honeymoon and thanks for your comprehensive and uplifting review.
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219 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Stevenage, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 7, 2012

I loved every minute of my stay at Hotel Chocolat! The stunning views of Petit Piton, the luxurious accommodation, the friendly and helpful staff, the delicious food.....every detail was perfect. On the night of my birthday, we were given a private table down by the pool that made the celebration extra special - and I was even treated to a "Happy Birthday" serenade! Standards at this hotel are exceptionally high - it's definitely not a budget option but the whole experience more than justifies the cost. I've started saving up to come back as soon as possible!!

Room Tip: There is a large water feature in the centre of the guest accommodation area - if you're a light...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Customer Relations at Boucan by Hotel Chocolat, responded to this review, November 18, 2012
We would love to have you back and delighted you enjoyed the Private Dining at Club Boucan for your birthday
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 29, 2012

My son was married here this past weekend and everything exceeded our expectations. The hotel is beautiful, the food is first class,the staff is wonderful, and the scenery is spectacular. We would recommend this resort to everyone who wants to have the ultimate experience.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Customer Relations at Boucan by Hotel Chocolat, responded to this review, November 5, 2012
Loved having you all to stay and thanks so very much for this lovely review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 29, 2012

My husband and I and 30 of our friends and family just spent an incredible 3-day wedding weekend at Hotel Chocolat. We had high expectations of this hotel given all the rave reviews in various magazines, and the hotel still managed to far exceed our expectations- in terms of the service, the food, the lodging, and the natural beauty of the island.

Planning the wedding...
When I told the hotel that I wanted to plan a 3-day weekend, Lorna and Judy from the hotel reached out to me to begin planning, and were able to accommodate all of my requests- beach BBQ? No problem. Guest with a severe peanut allergy? On top of it. Set up a chupah and arrange for flowers? Done. Recommend local restaurants AND negotiate a deal for our group? they did that too!! They were able to orchestrate and flawlessly execute the entire weekend and even went as far as being at each destination (even all the places off the resort) ahead of time to make sure everything was set up just right and that our guest with the peanut allergy knew what he could and could not eat. AMAZING service and attention to detail!!

The food....
Was superb! Our group is really into food- my mom is the toughest food critic I know, my husband's brother is a chef, and my husband and I love eating everything NYC has to offer... So the bar was set high! Again, the food impressed us all, even my mom. Chef Ron and his team did a great job at the reception dinner and the beach BBQ (the ribs fell off the bone, and the BBQ sauce- not my wedding, was the talk of the night!). The breakfasts were also unbelievable!!! Fresh fruit, eggs, bacon, oatmeal, granola, toast, smoothie shots- a dream breakfast for those really into breakfast (I am).
As for the wedding cake, Lorna moonlights as a pastry chef and baked and iced my two-tier fruit cake wedding cake HERSELF. It was as delicious as it was beautiful!

The Ceremony location....
Was at the Ridge, which was higher up in the mountains and had a clearing which overlooked both the Gros and Petit Pitons. It was more beautiful than I could have imagined and so much better than even the photos. There was no rain, but had there been, Judy and Lorna were at the ready with a tent. Just in case.

The lodges
We stayed in a luxe lodge with grand views of the Pitons. It was the most noticeable aspect of the room, but there was a ton of good stuff in the details. The room was very very clean and well-designed and constructed. All the finishings are very high end, with the most outstanding aspect being the open-roof shower with 1mx1m rain shower head. There are earplugs, eye masks, and natural mosquito repellant provided. However, neither the noise nor the mosquitos were an issue. Falling asleep at night to the sounds of the forest was incredibly relaxing, and awaking to the sound of birds chirping is a luxury when you're coming from NYC. Additionally, we got chocolate, cookies and nuts everyday along with a bottle of prosecco when we arrived, all compliments of Chester the hotel manager, who was always making sure we had everything we needed.

The pool party
The pool deck is well-appointed with loungers, rocking chairs, and a bar. The infinity pool is even more beautiful than the photos and was a spectacular place to throw a midnight pool party/dance party. The late-night snacks we had previously arranged were delicious of course, and were a welcome treat after a long night of drinking.

The Staff...
Was extremely friendly, competent, professional and accommodating. Great staff.

Tree to Bean Tour
Pre-cemony, we took our group on this tour and it was so informative and fun! My husband and I and our parents got to graft our own cocoa tree. We were told that it would be planted and cultivated, and in a few years it would be ready to harvest for chocolate. The whole process felt somewhat ceremonial, and was the perfect pre-ceremony bonding activity for our families.

The chocolate
Yes, it really is that good. Wish i could have it everyday. The dishes at the restaurant incorporated cocoa in a lot, if not all of the dishes, but never was it overpowering or repetitive.

Our guests...
Could not believe such a place exists. They had a great time at the hotel and the weekend!

It was a weekend I will remember forever, and I have Hotel Chocolat and Lorna and Judy and the staff to thank for that. I cannot wait to return to this place, and my only regret is that it was only a 3-day weekend, not 4 or 5!

Room Tip: Luxe lodge 7 has the best view of the piton and the sea.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Customer Relations at Boucan by Hotel Chocolat, responded to this review, November 5, 2012
Truly humbled by your words... the nicest review ever. Thank you.
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South Miami, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 23, 2012

Intresting place I'm generaly not to craizy about this modern type of cooking, I generaly love convervative type of French old style coocking!
Well I have a soft spot for chocolat, the darker the better, so I tried. Love it. Nice dining room, excelent service, Fantastic food, amuse bouch bread with that chocolat balsamic dressing, the Citrus salad with white chocolat dressing,The dorado with creme leak...very nice flavors...
Not every day meal fantastic idea!

Room Tip: This review is for the restaurant only
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Customer Relations at Boucan by Hotel Chocolat, responded to this review, November 5, 2012
Glad we won you over!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 15, 2012

This was the most amazing hotel and worth every penny. Everything about this hotel feels new, clean, and extremely high quality: the linens, bath products, furniture, and rooms. We stayed in a luxury pod and it was absolutely incredible. The bathroom alone is bigger than most NY apartments. The outdoor shower is awesome and the toiletries are generous and smell very good. They even provide an extremely high-powered, nice hair dryer.

I absolutely loved not having a TV. They provided an ipod in the room with 672 songs on it, which were awesome to put on random and listen to while we lounged in the chaise lounge chairs on the deck with drinks and our books, or watched the sunset. The views were absolutely breathtaking. Also, I had no problems with mosquitoes at all. The mosquito netting around the bed was very effective and easy to use.

The restaurant is ridiculously good as well. They give you bread with chocolate butter and a chocolate dipping sauce to start your meal. How can you not love that? The chocolate in the food is understated and high quality so you really don't get tired of it. And the breakfast is the best ever - high quality food and plentiful portions.

My only complaints are:
- the boat was out of service while we were there, and I really wanted to do one of the boat excursions.
- there were mistakes on our bills multiple times. After leaving dinner we had things on our bill that we did not order twice, and at checkout they had charged us for taking things from the mini bar that we did not take. However, after pointing out the mistakes they quickly fixed it. I would just make sure to review your bills.
- I understand it was rainy season while we were there, but it rained a lot, which, in the open floor plans of the lodges, made everything feel wet all the time. Also, the grounds are extremely slippery when wet - many of the stone walkways and the wooden steps leading up to the main restaurant/check in area become dangerously slippery when wet. Considering it is in a rain forest and often wet, this is a potentially dangerous combination.

Overally I absolutely loved this resort and would highly recommend it. It can get a bit expensive, but it's a perfect place to reconnect with your significant other.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Customer Relations at Boucan by Hotel Chocolat, responded to this review, November 5, 2012
What a lovely review, thank you! Please come back and see us again and we will ensure our boat is out of the boat yard.
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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2012

We stayed at Hotel Chocolat in St Lucia a few months ago and had the most amazing, relaxing time. It was the perfect retreat for a week in paradise away from London and we could not have asked for more.

We stayed in one of the new pods, which was just amazing, so comfortable and luxurious with such a big, comfy bed and lovely bathroom which had an outdoor shower.

All the staff are very helpful & smiley and nothing is too much trouble - they even brought buckets of fresh aloe vera when I overdid it in the sun one day!

We ate in Boucan most nights, the food was incredible as were the amazing breakfasts - gorgeous fresh fruit and bread.

I couldn't recommend this hotel more - we have been telling all our friends about it.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review, October 8, 2012
Thanks for the appreciation of the unique atmosphere at Boucan. So sorry the food didn't hit the spot for you but unsure which dish it was - we do a satay but it is with chicken! The yellowfin is with cacao pesto, which we always aim to serve 'just seared'.
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Additional Information about Boucan by Hotel Chocolat

Address: Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Soufriere
#5 Luxury Hotel in Soufriere
#6 Family Hotel in Soufriere
#7 Romantic Hotel in Soufriere
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Boucan by Hotel Chocolat 4.5*
Official Description (provided by the hotel):
Discover plantation chic - luxury, well-being & stunning natural beauty. Situated high in the hills near Soufriere, set in rainforest & cocoa groves with stunning views of the Piton mountains. A daily transfer is provided for guests to a stunning nearby beach by Hotel Sea Launch. Guests can enjoy trail walks around the cocoa estate, cacao inspired treatments in the spa, relaxation in Club Boucan with its private infinity pool & the exclusive cacao cuisine at Boucan Restaurant & Bar, free laundry service, room additions and Tree to Bean tour. Boucan by Hotel Chocolat offer 2 types of accommodation, both with 4 poster beds, preloaded iPods & docking stations, complimentary wireless, a mini-bar & open sky rainforest showers. ... more   less 
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Also Known As:
Boucan By Hotel Chocolat St. Lucia/Soufriere

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