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“A gem that just needs a bit more polish” 4 of 5 stars
Review of Mago Estate Hotel

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Mago Estate Hotel
3.5 of 5 Hotel   |   Upper Palmiste Road, Soufriere 00124, St. Lucia   |  
Hotel amenities
Ranked #11 of 12 hotels in Soufriere
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“A gem that just needs a bit more polish”
4 of 5 stars Reviewed August 20, 2012

We stayed at the Mago Estate in our life pre-children, about 8 years ago, and in those days we specifically wanted peaceful boutiquey hotels, and this is what we found. We were collected at the airport, and it was quite a ride to get there, but this is the charm of St Lucia. The room we stayed in had incredible views, which I think is the case in most of the rooms. We showered and slept with views looking out onto the Pitons, over Soufriere "town", just high enough to be dreamily removed from it all. In the mornings we were woken to a chorus of dogs barking - so perhaps not ideal if you are a light sleeper, but at this was absolutely minor. The rooms were clean, spotless and comfortable. I would imagine that it would be perfect for a honeymoon. The staff were very helpful and polite, however we had to ask several times for condiments, which somehow could not all be brought at the same time ("salt and pepper and some chill sauce please" resulted in 4 separate trips to bring each item, and realise one had been forgotten). There were massages available in your room, and yoga and t'ai chi available - however given that I have been practicing yoga for 12 years, when I asked the yoga teacher what style he practised, he looked at me like I was from Mars, and bumbled, "a simple style of yoga", so I am guessing he really had little clue himself, besides being lovely all the same.

I'd definitely recommend staying at this hotel. Food was delicious, staff were great but could do with some polish, and the rooms and location were ideal. It was a short walk to the beach, but to be honest, the pool up in the hills looking over the bay was hard to top.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Dunedin, FL
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 16, 2012

I was treated to a special night at the Mago for Mother's Day. My husband and I have stayed here previously, twice in 2003, and were married on their main pool deck in 2005, so we have special memories and knew what to expect. We stayed in a Carib suite with a kitchenette and sitting room. The views are tops, the meals were fabulous and the staff were as friendly as remembered. Waddy is the new manager and hopefully will have the financial backing from the owner to give the Mago the 'facelift' it needs. Desney is the bartender and has concocted a wonderful version of a local rum punch for the welcome drink. Friendly Jerma was our waitress for both dinner and breakfast and Budjoh (sp?) made the meals spectacular. I agree with the previous review that this property would be best marketed to active adults that are adventure travelers. Good Luck Waddy!

Room Tip: All rooms get noise from town - bring earplugs if you are a light sleeper. Negotiate the best rate p...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagoGM, General Manager at Mago Estate Hotel, responded to this review, May 17, 2012
Thank you so much for your good wishes. We really appreciate the support and compliments!! Great things are happening every day at Mago and it's very exciting. See our Facebook page by clicking on the link on our website and LIKE us. See you soon...
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Monona, Wisconsin, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 14, 2012

We just returned from spending the week in Soufriere, St. Lucia at the truly amazing Mago Estate Hotel!!! I am a bit bewildered by the other reviews as they couldn't have been staying at the same place we were.. perhpas it's just who you are and what you're looking for or how long ago you stayed as Mago is under new management. We love adventure, we would never want a Sandals cookie cutter experience - why be anywhere? We are sporty, we liked the hills and the steps keeping us in shape, we loved the sounds of the village below (music, dogs, roosters mixed with the tree frogs), you can take the bus anywhere for $1-$3 US with the locals, you can grab a water taxi and see the coast or jump to a pretty beach.) The drive in volcano, Petit Piton, snorkeling, a botanical garden, 2 great tourable plantations are all in walking distance.
We were blown away by the hospitality of the genuine & friendly staff that made us feel like the most important people in the world! The food at Mago was A-Mazing. We stayed in one of the beautiful Jr. Caribean Suites that I could live a very happy life in. The small pools were just right for a fun or romantic dip.. the ocean below provides more water if you want it and has plenty of great snorkeling opps. We spent lots of time in town with the locals, walked all over eating mangos wherever we were, climbed Petit Piton, snorkeled at it's base, jumped a bus to Marigot bay and Castries, Ocean Kayaked, hit the markets..... the list is long. But the thing is no matter how many wonderful things we did and saw in St. lucia w/out hesitation both of us agree that our favorite part was MAGO. Dining with Orlando (award winning consult chef on a mission to deliver authentic local caribbean flavors) was AMAZING! (food artist is now on board!), Breakfast in that magical place with those views and our friendly staff every morning was WONDERFUL!
Perhaps marketing could be directed to adventure travelers or adventure racers, people who like to stay fit, people who like to find authentic culture in a magical place, and you can now add foodies to the list. Mago was everything and more than we dreamed it would be! 5 Stars!!!

Room Tip: All rooms have something unique to offer - this is not your standard hotel - if you want standard yo...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagoGM, General Manager at Mago Estate Hotel, responded to this review, May 17, 2012
Well, hello from Eden!! We are so happy that you loved your stay with us recently. You must return when you have some vacation time and we'll take care of you in our special way. Hope your summer is bright and sunny. It sure is HERE!!!!
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Oxford, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 12, 2012

We only stayed for one night during our vacation and i'm pleased it wasn't any longer. The staff, however, cannot be faulted. Waddy the manager has only been there for 2 and half months and i hope he can make the changes necessary as his diligent and friendly staff deserve it.

The rooms offer beautiful views of Soufriere but sadly that is the only good thing i could say about it. The bed was solid and incredibly noisy. The wooden frame was on it's last legs and certainly not suitable for couples wanting a private night. The fan was extremely noisy and ineffective as it wasn't over the bed so we were forced to sleep the wrong way around to try and feel the effect in a non air conditioned room.

The swimming pools were very small and uninviting. The water was cloudy and a lot of debris floating. Need a good clean! The beach is not walk-able so even more disappointing.

We were going to eat in the restaurant but the menu had only 3 main course options. A starter choice was a mango salad and it wasn't mango season - quite off putting.

If you want a night on a budget in a unique place with very basic facilities Mago is for you just be prepared for a very average hotel in need of some TLC.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagoGM, General Manager at Mago Estate Hotel, responded to this review, April 30, 2012
TLC is being applied every day at the new Mago Estate Hotel. All aspects of the property from the physical to the service levels are being addressed right now. We know that you will see the difference!
Thank you very much for your comments, and we look forward to seeing you soon.
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Whitstable, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2012

This is a great place to really get to know St Lucia and get a real taste of the Caribbean. It was such fun......Stayed two days at the end of two weeks holiday and had a great time. Its only 45 minutes from the airport by taxis. The staff were fantastic they just could do enough for me, my room had the most amazing view and if you want a real taste of the Caribbean, then eat in the hotel. Real locally cooked food. LOVELY.The market in Soufriere is worth a visit as are the lovely beaches you can reach around the coast by water taxis. If you are looking for the perfect estate spa etc where you dont go out of the compound then Mago is not for you but if you really want to stay in the rainforest, meet the local people and experience the real Caribbean . Give it a go...... The Hotel is under new managemant and they are really making a difference.They cant do enough for you.

Room Tip: Had the master room in the house great. Loved it.
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  • Stayed March 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, VA
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 7, 2012

I pretty much agree with the previous reviews. Mago has a fantastic location and is so unique. Too bad more attention isn't being paid to details. There are workers around there but they just don't seem to be accomplishing anything. What a shame! We paid less than $200US/night, so for us the price was right. Our worst complaint was the mattress. It was thin and hard, obviously hadn't ever been replaced since the hotel was built. I always take earplugs when I travel so I did have to pop them in when the sounds of Soufriere rolled up the mountainside. Be ready to hike when you go to your room and take a flashlight. Except for the views, do NOT believe any of the photos you see on their brochure. You won't find that white sand beach anywhere on St. Lucia. Maybe it was taken on Anguilla or a more northern island.
Positives: The views can't be beat. We ended up having dinner there 2 nights and were quite impressed though breakfast was the exact same every day. The price we paid was right, we had privacy. The staff was very friendly and accommodating. Unfortunately, if more attention had been paid to details, we wouldn't have had to ask the staff for anything.
If we had a comfortable mattress, we'd go back since we do like to stay away from all-inclusives and busy hotels.
This is NOT the place for a honeymoon!

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagoGM, General Manager at Mago Estate Hotel, responded to this review, April 30, 2012
Thank you for your comments. We are upgrading all aspects of the property right now, both physical and service-wise. We know that you will notice the difference as we re-introduce the new Mago to our guests.

By the way, there are two really great white sand beaches only 10 minutes from the property. See you soon!
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England
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 3, 2012

Stunning location and really friendly staff. The view from our room was amazing. Do not pay full price as you will be extremely disappointed, but if you want a few nights with a beautiful view then go for it. The manager was very helpful with our complaints and seems to recognise that some serious investment is needed to help Mago get back its former glory that the marketing literature promotes. If this happens, I would go back so check it out fully in advance.

Room Tip: Don't get swayed by the private plunge pool - you won't want to go in it!
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  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagoGM, General Manager at Mago Estate Hotel, responded to this review, April 30, 2012
Yes! We are re-vamping the entire property right now, and relaunching Mago with physical upgrades as well as service upgrades. And, our food program has been completely upscaled by our award-winning Chef Consultant. I know that you would be pleased.
So, come back and see what we've done. It's great!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mago Estate Hotel

Address: Upper Palmiste Road, Soufriere 00124, St. Lucia
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Spa Hotel in Soufriere
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mago Estate Hotel 3.5*
Reservation Options:
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Also Known As:
Hotel Mago Estate
Mago Estate Soufrière
Mago Estate Hotel St. Lucia/Soufriere

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