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“Agree with the other reviews!” 3 of 5 stars
Review of Mago Estate Hotel

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Mago Estate Hotel
3.5 of 5 Hotel   |   Upper Palmiste Road, Soufriere 00124, St. Lucia   |  
Hotel amenities
Ranked #11 of 12 hotels in Soufriere
England
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Agree with the other reviews!”
3 of 5 stars Reviewed March 3, 2012

Stunning location and really friendly staff. The view from our room was amazing. Do not pay full price as you will be extremely disappointed, but if you want a few nights with a beautiful view then go for it. The manager was very helpful with our complaints and seems to recognise that some serious investment is needed to help Mago get back its former glory that the marketing literature promotes. If this happens, I would go back so check it out fully in advance.

Room Tip: Don't get swayed by the private plunge pool - you won't want to go in it!
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  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagoGM, General Manager at Mago Estate Hotel, responded to this review, April 30, 2012
Yes! We are re-vamping the entire property right now, and relaunching Mago with physical upgrades as well as service upgrades. And, our food program has been completely upscaled by our award-winning Chef Consultant. I know that you would be pleased.
So, come back and see what we've done. It's great!!
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132 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Helsinki, Finland
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 21, 2012

Wow this place was really interesting.. As stated in the title, we thought that the biggest problem with this place was the discrepancy between how it's pictured in the marketing material and what it's actually like.

Let me give you an example. While we were staying at Mago I was reading a (local) St Lucia guide that described the island, the sights, and also the hotels. In that booklet there was an advertisement for Mago as well. It pictured a more or less luxury eco resort with a spa, and showed pictures that had to be either taken 10 years ago when the place was new or photoshopped. The same booklet had a table describing all the services in different hotels. For Mago, the table announced that the place has among others a spa, a tennis court, conference rooms, fitness room, room service, sauna, gymnasium and a beach. Too bad the place had none of these.

Portraying the place like this creates the main problem - almost everyone staying here seems to be disappointed. The place has a lot going for it as well: the atmosphere is actually really nice (the place is built straight into the jungle), some of the personnel seem to be trying hard (Jerma for example was really good) and the view is truly nice. Unfortunately the other side of the coin includes very dirty areas, run down materials, an almost unusable pool and apparently a rather old water system (we had no running water for 24 hours, which meant we had to shower and use the toilet in another room).

We really appreciated the free upgrade we got (we got the big eco sweet although we had booked a cheaper room) upon arrival, and the open-air room was very exotic and a nice welcoming to the caribbean! After three nights there we were however ready to change to another hotel with cleaner rooms.

Dos:
- come here for a night or two if you like the idea of a open air room (beware of the sounds of Soufriere though. We were not bothered but it might be a good idea to take ear plugs with you just in case)
- know what to expect: an exotic experience with is very different from the all inclusive places (in a good way)
- use one of the offers - the normal rates are way overpriced

Donts:
- forget dining in this place, we had a 30 dollar seafood pasta that tasted (and looked) like it had been taken straight from a can and had been heated in a microwave oven
- dont expect anything luxurious in this place
- dont stay here the whole holiday - a few nights can be refreshingly different!

I decided to give it 3 stars because it is a bit difficult to decide how good it actually was. If i had paid half the price I paid, and had the marketing been a bit more truthful (and my expectations would thus have been on the right level) I would probably give it a very good rating.

Room Tip: I would go for the open air rooms, they are a nice experience. Do, however, bring earplugs.
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  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagoGM, General Manager at Mago Estate Hotel, responded to this review, April 30, 2012
Thank you for your comments. We are currently re-vamping our marketing to be more reflective of the Mago experience. One may see examples of this on our website and on our Facebook page.

The dining experience has also had a major upgrade with the introduction of our internationally-acclaimed and the island's most creative Chef Consultant.

The new Mago is taking shape right now. Get the good deals while they last!!!
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Birmingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 17, 2012

Through a UK website, we paid almost $300/night (inc 18% tax) for a 3-person room. We only paid that because our first 5 choices in the area were full on our dates. As I booked on-line, I didn't realise that we could negotiate. A lesson learnt ! At a sensible price (maybe $200/night max) this could be an incredible experience. It has uniqueness and character but it was obvious that the owner (who, apparently, wants to sell) isn't spending any money on up-keep. Apart from the "communal" areas, the whole place needed sprucing-up. Sweeping away leaves and some painting would have been a good idea. The communal pool was filthy. Not surprisingly, I didn't see anyone in it. The individual small "pool" on our balcony wasn't very clean either - and, frankly, I couldn't see the point of having them. The steps (119 to our room) could have been dangerous to some people and should have been better lit. We also had great difficulty in locking our room and 3 requests to repair the lock were ignored. At breakfast we were asked if we wanted to book dinner but they couldn't give us the menu nor the cost because the chef didn't decide till later in the day...(hopefully they've now chosen a dinner menu in advance) On the plus side, the bed was huge and comfortable and the room and balcony were very spacious. The view of the Pitons (from our bed each morning) was truly magnificent. The bathroom was fine (once I had repaired the shower) The restaurant and seating/bar areas were superbly designed & decorated. These areas were open-air - actually cut into the rock-face. Pity that the bar was never manned and so, wasn't used....what a waste!! There's free wi-fi but signal is only at reception. We felt sorry for some of the staff as they were very friendly and helpful but were working for an owner who didn't seem to care (my words not theirs). Noisy cockrells are everywhere in the Caribbean. Annoying, but what can you do? We didn't think the noise from the town was that bad (apart from the re-construction of a washed-away bridge. That work must be almost finished by now - mid Feb) No need use taxis to/from town....It's only a 10-15 min walk and not that far to the hotel grounds' lower entrance. Eating out is expensive. Around $30 for just main meal. Extra for starter/dessert. To conclude : Maybe try 1 night ($200 max inc bfast & tax) and see if improvements made. Then decide. It could be a great place to stay !

Room Tip: Each room is individually set in the hillside. Ask for one close to the restaurant to avoid so many...
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  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 12, 2012

My wife and I traveled to St. Lucia in Janaury of 2012 and for our last night, we left the WindJammer to stay by the Pitons. The Mago is literally a mess. The driveway leading in is broken and extremely difficult to enter. Once we found someone to check us in, we marched up and down flights of broken and frightening concrete stairs lugging our own suitcases for five long minutes to our room. It was as pictured, but everything had a layer of dust and worse, a major tree in front of our balcony, nearly blotting out the entire Pitons. Lizards were eveywhere and I only hoped they weren't in our bed later that night. The pool had hundreds of leaves inside and the deck hadn't seen a broom in weeks. We were encouraged to make a dinner reservation and passed. We left to go out at 6PM and there wasn't a soul in the restaraunt or again at the front desk. On our return that evening all we could hear was the incredible noise from the town right below us, (music, cars, heavy machinery, etc). On top of that, the dogs barked all night, until the roosters took over at day break. In the morning, my wife challenged life/limb and walked those steps again to get a hair dryer. It was dropped off later, only to not work. I did call the Ladera to try and get another room locally and the best price was $750, so granted Souffries is expensive. If you can afford it, stay at the Ladera, or Jalousie, anywhere else. If not, check out the Pitons, (they are something to see) for the day and drive elswhere. Either way, this place was an over-priced dump and we were out the door by 7AM the following morning. After a wonderful week, it was nothing less than a horrible finish to our trip and I really felt cheated. I am very tempted to leave my contact info, just to repeatedly tell all to stay away.

Room Tip: Call any/elsewhere. Run AWAY!
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  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagoGM, General Manager at Mago Estate Hotel, responded to this review, April 30, 2012
Sorry that you stayed before the re-do of the entire property. We are finishing a physical and service standard upgrade which includes a new food program designed by our well-known award-winning Chef Consultant.
Give us another try and we'll make it VERY worth your while.
Thanks. And, all the best...
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Calgary, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 31, 2012

The Mago Hotel was the 3rd hotel we stayed at in St. Lucia.
Facts:
• We stayed in one of the “eco” rooms. Don’t be fooled that “eco” has anything to do with saving the environment besides the fact that they didn’t use any energy or materials to construct a fourth wall in your room. These rooms are totally open to the Soufriere air. Your privacy is somewhat protected though you may just be careful when having a shower. I didn’t mind because I was on vacation (what the hell!) but my partner was a little shy that maybe someone in the restaurant could see us.
• We paid $100USD/night for our room which is about half of the full price. Had we not known to barter, we would have paid a lot more. A family we met there were paying $250USD/night for a slightly larger room.
Pros:
• Its style and decor is lovely and very interesting. Lots of antiques and hand-carved statues/masks/etc. I really thought it was tastefully done.
• Rooms seemed cleaned although be prepared that you’ll find frogs and geckos in your bathroom – just part of being “eco”.
• The design of this hotel is truly spectacular. It photographs very well because it’s so unique and interesting. Be sure to take a walk around the property to see all the different walkways, rooms, pools, etc.
• Though it was loud, the beds were very comfortable.
• Maintenance guy was helpful with bags.
Cons:
• Like any Caribbean city... there are tons of roosters. Thousands it seems like. If you have one of the “eco” rooms you will 100% need ear plugs or else you’ll be up at 3 a.m. every morning. I’ve heard the rooms that are enclosed and nicely quiet.
• The restaurant was a little dirty. Its open concept, too so cats, ants, birds, etc. all have access to the plates, cups and silverware they keep out all day and night.
• Service at restaurant was below-par. They charge for every little thing. The continental breakfast is small and don’t bother asking for more toast because that’s another $3USD and it was a few days stale.
• Pools, though small weren’t well maintained.
• The damn room keys are intensely hard to use.
• The pipe in the shower backed-up a little bit one day – a stench that most people avoid when on vacation.
• You’ll need to rent a car if you’re staying here otherwise you’ll spend all your time walking up and down that hill. Whatever you do, don’t pay the atrocious cab fares. It’s a disservice to other travellers and gives those cabbies unrealistic expectations of how we value USD. A couple we met at the hotel paid $40 for a 5 minute cab ride up that hill. You’re so much better off renting a car in St. Lucia or taking the buses.
Overall:
If you’re staying in Soufriere, you’ll likely not be able to escape the roosters so this hotel is really no louder than any other in Soufriere. Don’t both with the restaurant go downtown instead,

Room Tip: Bring ear plugs and you'll enjoy your stay so much more.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 29, 2012

We booked the Mago for the view and rooms looked an adventure being based in the forest on the hillside, despite some of the negative reviews on here. I found an excellent reduction on the Carib suites so was happy to try the hotel.

Pro's:
Huge room with beautiful decorations. Amazing view of Petit Piton from around the hotel (though our deck was blocked by trees that needed trimming). Very comfy bed. Excellent food.

Cons:
You cannot leave out the noise. Close to Soufriere and on Friday/Saturday night the local bar music was very loud until ~3am. Every night there are dogs and cockerills calling ALL NIGHT LONG. If you're a light sleeper this is not for you. Also, as the rooms and restaurant are open (no seales windows etc), you'll have ants and bugs verywhere. We didn't care but can believe some guests do. Restaurant is very expensive but long walk to another option. Climbing the steps to the rooms with luggage was hard work, and the steps can be treacherous after rain (it rained often for us), slipperly and not really enough lighting.

Overall we enjoyed our stay, some of the staff were wonderful and helpful. The view made it for me. But not sure I'll go back, that noise overnight was not nice. Would have been disappointed with facilities if we'd paid full price.

Final point, for some reason the carib suites use EU plug sockets. The island is UK and some resorts are USA style sockets, so the EU ones caught us out.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marble Falls, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2012

1-10-2012
We just stayed 7 nights at Mago Estates. I'm putting this review in the Excellent section as a WARNING. Mago Estates is misrepresented online. It is not 3 star. It is not a relaxing place to visit. You will have between 50 and 100 steps to go up and down every time you want to eat, go to the front desk, go to the bar or even catch a taxi. Mago is mismanaged, maybe under-financed, and needs a serious face lift. The comments under the Terrible category are very accurate. I hope someone will buy the place and make it the great property that it could be.

Room Tip: Air-condition is a must if humidity or bugs bother you!
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mago Estate Hotel

Address: Upper Palmiste Road, Soufriere 00124, St. Lucia
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Spa Hotel in Soufriere
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mago Estate Hotel 3.5*
Reservation Options:
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Also Known As:
Hotel Mago Estate
Mago Estate Soufrière
Mago Estate Hotel St. Lucia/Soufriere

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