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“Heaven on earth!” 5 of 5 stars
Review of Sugar Beach, A Viceroy Resort

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Sugar Beach, A Viceroy Resort
5.0 of 5 Resort   |   Sugar Beach, Val des Pitons, Soufriere, St. Lucia   |  
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Complimentary Nights
Ranked #4 of 12 hotels in Soufriere
Christchurch, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Heaven on earth!”
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Sugar Beach for 4 nights during our week in St Lucia and being there really makes you feel like the rest of the world doesn't exist. It is the height of luxury with 3 butlers to see to our every need, gorgeous villa accommodation and a stunning white sand beach with cabanas to lounge and food and drink only a flag away. The pool was also very lovely and the service on the beach impeccable. Everyone on the staff was so happy and upbeat. Food was good but very expensive to match the accommodation price. The night we arrived was a BBQ buffet which they had already booked us for at nearly US$100 per person. I must say that the blueberry French toast I had for breakfast was the best breakfast I've ever had. Overall, it was an amazing stay and if we could afford it, we would be back there in a heartbeat.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Columbus, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This review is a bit late considering we travelled in June 2013 but I felt compelled to write a review as the resort is so wonderful!

Sugar Beach was one of my favorite holidays, hands down. From the absolutely unreal location between the two Pitons to the 'butler service' to the food/drinks- this place is 5-star luxury. We had a pool suite room with an infinity pool overlooking the beach and Pitons. The room was clean, luxurious and new. We loved the laid back vibe of the resort- it all felt very casual but with elegant, luxurious ammenities. The food was incredible, as was drink and beverage service on the beach. Absolutely amazing snorkeling.

The only downside (which honestly really isn't a downside) is that you have to take golf carts due to the hills but considering they are just a phone call away, it really isn't that much of a burden.

Sugar Beach will always have a special place in my heart as it is where I got engaged to my husband. It truly is a gem. I can't say enough about the place and hope one day to return!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We visited for lunch and had a great, if quiet expensive, meal. This hotel has really upped its game and the food was considerably better than it has been in recent years. The staff also seemed happy and helpful, giving a feeling of great service and atmosphere. This is a very special place to visit and defiantly worth it. thank you very much for a wonderful day.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

St Lucia has several amazing resorts and Sugar Beach is one of the very best. Nestled in between the twin Piton mountains, the resort has amazing views and top tier services.

Our family decided to take the vacation of a lifetime and rented one of the luxury villas for a week. With an infinity pool overlooking the ocean, a butler and plenty of room for each of my two boys, it was a near-perfect week. We rented island buggies and toured the island. We went on an ATV tour through a nearby fruit plantation. We went zip-lining, enjoyed spa massages and visited volcanic mud baths. But our favorite adventures were learning to SCUBA dive with the resort's PADI-certified instructors and renting the incredible Manatee sailboat for a day of sailing and snorkeling up the coast.

We loved the staff, especially our butler Tyson, the concierge Theresa, the sailboat and dive team of Vitus and Andy. Overall, the food was excellent but there were a few less-than-stellar meals when we ordered room service. The hotel itself was incredible. The beaches, the restaurants, and particularly the spa were beautiful and well maintained.

My only advice for future guests (and these are minor) would be around transportation. The hotel will help coordinate attractions but the price of transportation wasn't included in most of the quotes. The hotel will also arrange airport transportation but be careful because the least expensive option, the taxis, are actually the best - the SUV got very cramped with our luggage and four people.

All in all, Sugar Beach is one of the finest resorts in the Caribbean and one of my favorite vacations over the last several years.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Not a 5 star. Unfortunately we was a little disappointed. We came down from the Rendevouz (which is what you call a 5 star hotel).
Let me get the good bits out the way.
Beautiful scenery - the best
Lovely beach
Food is great
Wifi everywhere
Hotel rooms are nice

Bad bits
On Arrival they give you telephones to ring the butler if you need anything. It's a gimmick, you can reserve dinner meals by calling reception - is pretty handy but don't let it fool you
Overpriced - if you are not all inclusive be prepared to spend all your wages and more, it's more expensive then London prices and anywhere I've been in the world (and I've been to a lot of countries).
The service I'm afraid is shambolic, by the time you wait for you your dinner, lunch or breakfast your not hungry in the end. The staff need more training that's all it is. They are not responsive enough, they don't smile and to be honest they look like they don't want to work there anymore
It's hard to walk everywhere, you are on hills and out of breath or sweating by the time you get to where you want.
Not enough sun beds by the pool - we were getting down early too but couldn't get one.
The most frustrating thing we found was that we wanted privacy - especially being on our honeymoon - well, the cleaner would come round at all different times to ask if we wanted the bed down (basically take the mosquito betting down in which you can do in 35 seconds). The maids knocked on the door at times like 9.30pm, 7.30pm, 8pm, when we were either chilling or getting ready to go out . We said no on all occasions but i believe they do it because they want a tip. It spoils the privacy.

Not a 5 star but nice place, wouldn't go again due to the staff not friendly enough and the prices. Entertainment lacked a little.

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We got married here in November 2013 and it was absolutely fabulous. From the moment we booked any questions we had or anything we wanted was answered and accommodated! We were treated so well with everyone knowing our names, chatting to us and being genuinely interested in us. Winne, our butler was so amazing and thoughtful he had our room decorated with romantic music playing when we returned to our room on our wedding day. The food, cocktails are amazing and the coffee alone is worth going for!
The generosity did not end there, I have been contacting Lisa jones there currently to organise a surprise first year anniversary gift and she has gone above and beyond any duty to help me!
It's so unfortunate that St. Lucia is so far away otherwise we would be paying rent in Sugar Beach!!

Room Tip: 705 great view
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Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at Sugar Beach for two wonderful weeks (29 July - 13 August) for our honeymoon.

After a hectic few weeks before the wedding, escaping to somewhere like Sugar Beach was bliss. It's probably one of the most beautiful places on earth to stay and the friendliness and helpfulness of all the staff at Sugar Beach made it extra special.

We stayed in Sugar Mill Room 4. This is meant to be one of the 'standard' rooms but it was luxurious with a four poster bed, claw foot bath, huge bathroom, private gardens front and back and a plunge pool. We felt very spoilt!

The resort itself is stunning - the pitons and the beach provide a wonderful back drop but the thing we liked the most was how well the buildings and gardens had been integrated into the natural rainforest landscape. It felt as though the resort had grown rather than been built. It was also lovely having hummingbirds outside our door and the tree frogs 'singing' at night. It was lovely to find a resort that embraced the natural world rather than building over it. The fact that one day we also saw turtle hatchlings making their way to the sea and the delight the staff took in this reinforced our view that this is a resort that genuinely cares about wildlife and the natural environment.

The other thing that stood out during our stay was how lovely the staff are and what excellent customer service they provide. Special mention to Peter and Nysan our butlers. They were always on hand to help out with meal and excursion booking and were unfailing cheerful, kind and patient - thank you, you made our honeymoon very special. Also thanks to Leanika at the Bayside, Sherman who seemed to be everywhere, and Kesha the hostess at both Bayside and the Great Room (apologies if I've spelt any names wrong!). It was great to meet you all and thank you for making us feel so welcome. There are so many more staff to thank - at the Spa (recommend the Carribbean Glow treatment - my skin felt amazing!) at every bar and restaurant on site (the meals we had were on time with no hint of slow service) and the housekeeping staff who did a wonderful job at making our room pristine every day. THANK YOU!

The food in the restaurants on site was delicious. I am vegetarian and they had specific vegetarian menus and offered to cook up other dishes as well. My husband said the fish dishes were wonderful. And breakfast was a feast! Huge variety and choice every morning.

Tempting though it is to stay every day on the resort, we also wanted to see St Lucia and went to Soufriere by taxi for a meal at Le Petit Peak (delicious fish) and went by water taxi to Castries and finally hired a car to go to Marigot Bay, Castries and Piegon Island. Thoroughly recommend getting to know the island as well as the resort. We found taxis to be very expensive and it was too far to walk to Soufriere so we hired a car for three days using Drive A Matic who were excellent. The roads are fine if driven with care. We would advise not leaving any valuables in your car if parking anywhere and ideally park within sight of staff at a public building. The only downside to our holiday was the number of stray dogs in St Lucia, some of whom are quite clearly unwell. We contacted the St Lucia Animal Protection Society while we were there about one dog we felt concerned about. They were very kind and volunteered to look for him and help him. They clearly also need more support: http://stluciaanimals.org/ so if you go on holiday to St Lucia and love animals I'd recommend donating.

We also took advantage of the excursions on offer and did the photo safari with the wonderful Kirk and Denise (highly recommend this!) the dolphin and whale watching, the sunset cruise, the Gros Piton climb, and the Soufriere tour which took in the Diamond Falls Botanical Gardens and the drive in volcano.

One other tip would be to get up early for a swim. We had jet lag when we first arrived so were waking up at 5am. We went to the pool for 6am on quite a few mornings and enjoyed a swim when the resort was super quiet and you could just float on your back, gazing up at the pitons and watching the magnificent frigate birds wheeling overhead as the sun rose over the hills.

Amazing times and an unforgettable honeymoon! Thank you Sugar Beach.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Soufriere
#2 Luxury Hotel in Soufriere
#2 On the Beach Hotel in Soufriere
#2 Romantic Hotel in Soufriere
#2 Spa Hotel in Soufriere
#3 Family Hotel in Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Official Description (provided by the hotel):
Sugar Beach, A Viceroy Resort (formerly the Jalousie Plantation) is set amidst more than 100 acres of tropical rainforest on the island’s scenic Caribbean coast. Embraced by St Lucia’s majestic World Heritage-listed Pitons, the resort’s 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere

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