My husband and I visited Sugar Beach in May for just over a week. We normally prefer adult only resorts as we have very stressful jobs and our holiday is a time to relax, unwind and recharge (we’re in our mid-late 40s).
We were not disappointed in Sugar Beach! As has been mentioned many times in reviews, the setting is really spectacular. You don’t quite understand how special the position of this resort is, until you get there. The original plantation house is very gracious and the grounds & gardens are immaculately kept.
We were extremely grateful to be upgraded to a Grand villa (904) and were told by numerous members of staff that this villa had one of the (three) best views in the hotel. The villa was beautifully appointed and spacious. One suggestion would be for a little more detailed instructions when it comes to the shower fittings. We inadvertently pushed the wrong handle in the outdoor shower, which then switched all the hot water in the bathroom & indoor shower to the outdoor shower. We did complain a few times that we didn’t have any hot water in the bathroom (we didn’t mind too much just using the outdoor shower), and only towards the end of our stay was this handle mentioned to us!
I wouldn’t say this is the best Caribbean beach I’ve ever been on as the water is not crystal clear and instead of sand at the bottom, it had green seaweed. But it’s a small price you pay for the spectacular volcanic Piton backdrops. It also dropped off quickly into very deep waters (which is great for snorkelling).
I had the bad luck of being stung by some kind of small jellyfish every time I went into the sea, but my husband didn’t have the same problem. In the end I gave up swimming in the sea and stuck to the pool. My husband is a keen sailor and enjoyed sailing the Hobie Cat every morning.
Service on the beach was great and we were often (not daily) handed some refreshing ice fruit smoothies, which was a lovely touch and would be a great idea to do this on a daily basis ;0)
The food was good, but not exceptional. After a week, the menus at both restaurants started looking a bit limited, especially for me with a shellfish allergy. We loved eating in the Great Room and were sad to notice that some guests didn’t adhere to the smart casual dress code at all – men arriving in t-shirts & jeans and ladies wearing flip-flops! None of them were turned away, despite casual dining being available every night at Bayside.
The biggest disappointment was that we were kept awake for 5 nights by some kind of rodent/creature noisily eating something inside our bedroom ceiling. It started every night at 12:30am and continued until 6am. We complained numerous times and various people came to have a look. All offered different explanations and solutions, but nothing that actually solved the problem. Let me just say, we lived in Africa for many years and loved the night sounds (of insects/frogs/crickets) at Sugar Beach, and are quite used to being in and surrounded by nature. In fact, we love it.
I appreciate the resort is surrounded by tropical vegetation and therefore impossible to keep all the creatures at bay. However, something like this should have been dealt with quickly, but instead it meant that for half of our holiday we didn’t get any good sleep! Only after I complained about it again on our last day AND suggested that a nice gesture might be to grant us a late check-out at no charge, did they actually offer this to us and nothing more. As far as these complaints are concerned, we felt that management should have been more on top of things!
On the whole we loved our holiday at Sugar Beach, but felt that while the resort was on the brink of being ‘exceptional’, in our opinion it was just ‘really good’. A few key touches were missing to make this a truly special place. We found the service throughout the whole resort to be very good and everyone was very friendly and helpful, especially our two butlers Montgomery & Dwight. When we arrived we had a lovely fruit platter in our villa. We ate all of this fruit during our stay, and felt it would’ve been a nice touch to replenish the fruit bowl on a daily basis as you would expect in any top notch hotel.
We’d like to go back to Sugar Beach again and hopefully some of these things will have been addressed and improved upon by then. This resort should really be exceptional to do justice to the spectacular setting!
Location = 100%
Beauty = 100%
Hotel & Grounds = 100%
Villas = 80% (looking a bit tired in places)
Food = 80% (limited menu if staying longer than 4 nights)
Staff = 90% (some training required still)
Drinks = 50% (extremely over priced!)
Villa 904 for the best view in the resort!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share your feedback about your recent stay at Sugar Beach, A Viceroy Resort.
It is satisfying to read that on balance you enjoyed your stay with the exceptions of the disappointments that you have highlighted.
Our food and beverage team works tirelessly to ensure that our guests are satisfied. I am sorry that their offerings were not exceptional to you and that you found the menu to be limited due to your allergy to shellfish. Our executive chef would have offered some other food options had he been aware of your concern.
I would like to apologize for the situation that you have described regarding the noisy creature in the ceiling of your room. I am disappointed that the issue was not resolved. We do our utmost to ensure unwanted wildlife is kept at bay. Having said this, the surrounding environment makes it extremely difficult to completely control these pests. We very rarely get concerns such as the one you have raised. Although this is cold comfort to you now, you may wish to be aware that since your departure, we have stripped the room to ensure that whatever creature was making the noise is now gone.We suspect it may well have been a maniku (a local opossum) keeping you awake.
Once again, we are very thankful for your comments and business and look forward to welcoming you back to Sugar Beach, A Viceroy Resort to share firsthand the improvements made in light of your concerns.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.