We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Second week of Honeymoon” 5 of 5 stars
Review of Sugar Beach, A Viceroy Resort

Save Saved
You added Sugar Beach, A Viceroy Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Sugar Beach, A Viceroy Resort
4.5 of 5 Resort   |   Sugar Beach, Val des Pitons, Soufriere, St. Lucia   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Complimentary Nights
Ranked #3 of 12 hotels in Soufriere
Boston, MA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Second week of Honeymoon”
5 of 5 stars Reviewed May 28, 2013

My husband and I just spent 5/19-5/24 at Sugar Beach as part of our honeymoon. We absolutely loved it there. The atmosphere, the room, the beach, pool, Cane Bar, billiards room, and the food were outstanding. Opt for the all inclusive package, its well worth it. If you have a hat, bring it. There are small black birds between the beach and pool that come down and claw at your head (not joking). It doesn't hurt, its just startling. I did not have a hat so I walked around with my hands and/or my beach bag on my head. If you are looking for pampering, rest and relaxation this is the place to go!

Room Tip: We stayed in a room called "Sugar Mill 5", its less expensive and super close to everythin...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, June 9, 2013
Good day,
Thank you for taking the time to share your comments about your recent honeymoon Sugar Beach, A Viceroy Resort
With such a stunning location, we are constantly striving to ensure our services, dining experiences and accommodations are just as impressive as the view.
It is pleasing to read that your dining experiences, luxury villa and the services you enjoyed helped to enhance your honeymoon celebration.
I am sorry about your close encounter with the birdlife by the pool. May is nesting season and while we try to encourage the birds to nest elsewhere, there are still a few that slip through the net. Luckily, they are only around for a couple of weeks. You may be pleased to know, they have gone already.
Once again, thank you for your very valuable review and we look forward to welcoming you back soon- perhaps even for your next anniversary celebration.
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

389 people have reviewed this hotel

Traveler rating
    289
    70
    19
    7
    4
See reviews for
72
278
2
5
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Weston, Florida
1 review
5 of 5 stars Reviewed May 28, 2013

Just came back from a wonderful stay at the Viceroy.The service was impecable. The grounds are spectacular, the food was very good and the views are breathtaking. Exceeded all expecations. Service in the Caribean can be inconsistent and we found the staff really friendly and well trained. We accidentally left our passports in the safe as we moved to another part of the isaland. Paolo of guest relations personally retrieved them and had a taxi deliver them to us. Really pleased with our stay and will definitely return.

Room Tip: All the rooms are very nice. The 300 and 500 rooms have a little better view
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, June 9, 2013
Good day,
Thank you for taking the time to share your thoughts about the standards and quality of service provided at Sugar Beach, A Viceroy Resort.
On behalf of the entire team, I would like to say how delighted we are that we met and exceeded your high expectations in all areas.
I will communicate your feedback to the entire team, especially Polo, for ensuring that you received your passport safe and on time. I will commend them for a job well done.
Once again, thank you for your very valuable feedback and we look forward to welcoming you back soon.
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 27, 2013

our second week on the island of St. Lucia in honour of our 25th May 11th through to the 18th. The PERFECT place to spend our final week on the island.

OMG!!! This place was everything I'd hoped it would be and then some!!!

Our Villa # 807 had an amazing view of one of the Pitons and peek a boo views of the ocean "waaaaay down there" It had a lovely plunge pool... which was fairly private and used daily! No need to heat it as it was refreshingly cool! We enjoyed our private deck every day for morning coffee (surprisingly good little coffee machine and coffee supply) and afternoons for refreshing cocktails. We were surprised with a lovely bottle of champagne in honour of our anniversary which was a wonderful gesture. A fresh fruit platter and plantain chips and dip upon our arrival to our Villa as well. The rooms are every bit as beautiful as what you see online in the pictures made available to you... if not better!!! Everything is of top quality from construction to furniture, indoor and out... I loved "everything" about our Villa and hated to leave it to go down to the beach every morning but you didn't want to miss the beach view either so you HAD to go LOL The bath robes were so luxurious, that I bought two from the Spa to take home with me to enjoy!!!

Shuttle service was very prompt. Our 4 butlers (we only ever met 3) were excellent and would do anything for you. They are there to serve you and make you feel special during your stay and ours certainly accomplished this! This was our first experience with personal butlers... and needless to say, I could get used to it!!! LOL

Maid service. Excellent. Turn down service. Excellent.

The bed... AMAZING... the linens... AMAZING... the mosquito netting around the bed... lovely!!!

The resort grounds and buildings... AMAZING... so much beauty.

The beach... is small (but we knew that going in) so no long walks along the waters edge, and not so soft on the feet going into the ocean, but the ocean is refreshingly warm and calm in this bay and the beauty of being nestled in between the Pitons... priceless. Snorkeling is pretty good at the base of the Piton but very crowded when the day time visitors come (cruise ships/day trippers) the only good thing is you have your very own beach section that visitors have to pay a premium to enjoy a day bed, so no hassle there because only a select few wanted to drop the $$$ to do so. Beach service could use some improvement, and some servers were better than others. It's a nice idea with the flag option for service, just a little slow at times.

Movie night under the stars... that was really nice!!! Great bean bag chairs to lounge in... popcorn and cocktails offered (but we were too full from dinner to enjoy so we passed)

Breakfast... beautiful location and excellent menu and service. Excellent preparation of food.

Lunches... same as above :-)

Dinners... same as above :-)

Fresh fruits and vegetables served at all restaurants at every meal...excellent variety with their restaurant menus. There may only be two main locations for dinner but you get such variety that nothing is duplicated during your stay except say the breakfast menu BUT there is such a variety there that you can try something different everyday as well and not be bored! There is a male and a female manager that are constantly making their rounds during the breakfast and lunch hours, making sure you are well taken care of and things are running smoothly. If you looked like you needed something, they were quick to take notice and come to your table to see if they could be of service to you. We felt special at every meal during our stay at Sugar Beach... very well taken care of from start to finish. How lovely is that!!!

Breakfast and dinner was included in our package. We opted not to go all inclusive but rather just pay as we go for our daily drinks and lunches. This was a better option for us.

Thursday night at the Cane Bar was a fun night!!! Complimentary drinks all night... it was the most packed it had been all week and I guess for good reason if it was open bar.

We met a few really nice couples during our stay at Sugar Beach... it was a very different vibe compared to our week at another resort in the North of St. Lucia (Rodney Bay) a week earlier.

We did a 4 hour deep sea fishing trip one day... hubby enjoyed it... I napped due to gravol consumption ;-)

Hired our own taxi driver rather than going through the resort and visited the Volcano, Botanical Gardens and Waterfalls... very worthwhile.

Took a taxi up to the Ladara Resort to catch the sun set one evening... very worthwhile and I am now hooked on Coconut Rum Martinis!!! (easy to prepare at home now given that i bought some coconut rum prepared in St. Lucia and a few Cocoa sticks ;-))

Hiked the Piton (in my head) a few times during our week at Sugar Beach... met a couple that actually physically did hike it and they said it was grueling BUT well worth it. Maybe next time 'round ;-)

This week spent at Sugar Beach Resort was the most luxurious week hubby and I have spent in all of our travels and we would both go back in a heart beat!!!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, June 9, 2013
Good day,
Thank you for your valuable feedback about your silver anniversary stay at Sugar Beach.
I am happy to know that we exceeded your expectations in all areas and you had a wonderful time. We are very passionate and concerned about our guest experiences and therefore strive to ensure that the highest level of service is always provided.
We will pass on your comments to the team and let them know that their extra care and attention really enhanced your vacation.
Your business and your feedback are important to us and we look forward to serving you again in the not too distant future.
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 24, 2013

We made a round trip and before St. Lucia spent a week on Barbados and a week Grenada. We stayed in similar price-class hotels on these islands. Sugar Beach offers one of the best value for money resorts we have been to. The location is superb, albeit a bit secluded, making traveling to other parts to the island a bit longer.

There was actually an error in our booking made by our travel agent (wrong dates), but is was resolved without a glitch by the reception. We ended up in 908 which gave us a great view of the Pitet Piton. The villa was great and very clean.

The staff is also very friendly, especially the two trainers at the gym were a lot of fun. When we had quistions we were helped properly and when we made some changes to our itinary, the staff helped making the modifications.

The food at breakfast is also excellent, there is a lot to choose from (we had a full breakfast plan). For diner we ate at the bayside restaurant since we preferred the relaxed atmosphere compared to the formal state of the Great Room. The dishes were large and tasted great. One small thing, somehow there is only a drink list for alcoholic drinks, but if you don't drink (pregnant etc) you have to ask each time what the non-alcoholic drinks are.


Why 4 instead of 5 stars? My wife was sick on friday, on this day the BBQ is in the Bayside restaurant. We notified the staff that she was ill and she ate only a small salad from the buffet. We were however charged with the complete price, making the salad at 75 USD rather expensive. Technically Sugar Beach was correct in charging the full amount, since we ate from the buffet, but a samll gesture would have made the stay a 5 out of 5.

Room Tip: We stayed in 908, we had a view of the Petit Piton not the beach/bay
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, June 9, 2013
Good Day,

On behalf of the entire team, I would like say how happy we are that you enjoyed your stay with us, and thank you for providing us with your feedback.
We are committed to providing our guests with the highest level of service and it is satisfying to know that you enjoyed our hotel facilities and accommodations.
We note with concern your comments about the price you were charged for the buffet. Since it is a buffet dinner, we do not keep track of the amount of food guests eat so it makes it difficult to price accordingly. If we had been aware at the time, I am sure we would have handled this concern to your satisfaction and charged accordingly.
Thank you once again for your review and we hope to welcome you back to Sugar Beach, A Viceroy Resort at some point in the future.
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armonk, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 23, 2013

This place was truly heaven on earth, but that's not to say without issues. We arrived by water taxi and forgot to tell the resort. They met us with a cart and drove us up to the main reception area. Our room was not ready so a driver toured us around the resort (and was great), but eventually took us to the beach for a bite to eat and told us they would find us when our room was ready. We enjoyed a light snack and admired the Pitons and then asked the people at the bar to check on our room. We were told to meet them at our bungalow #18 (stunning views but faulty electricity) - we waited on the patio and no one showed up for 15 minutes - we then had a beach officer call to see what was going on and they said someone was on there way and I emailed the concierge to ask about someone (WIFI works everywhere). Finally our butler showed up and told us there was some confusion about where we were. We were let in to a heavenly cottage all in white with a wonderful view of the Pitons and sea. But when he went to show us to the closet the light bulb blew and broke and blew out the electricity. Someone came quickly and fixed it, but happened again later when we tried to turn off the jacuzzi (we were taught where the fuse box was). Our butler gave us our cell phone to reach us and practically ran away. We were supposed to call him for everything, but found that he was overworked and it was easier to call the front desk or a butler line.

But even after all of that our stay was wonderful. The resort was lush and gorgeous. The food at the Great Room was much better then the food at the Beach restaurant. We loved the pool tables in the Cane bar, the complimentary kayaks and the service. The waiters remembered what you liked by the second time you came. The waiter Denver at the Great room was awesome, the tennis pro, Titus, was one of the best pros I have ever seen, and the Activities guy (can't remember his name) organized volley ball at the request of some guests.

All in all this was the most beautiful island I have ever been to and the resort was stunning. We stayed in a bungalow and I am not sure if I would have liked staying in the villas further up.

We had to leave 2 nights early and cancel our spa treatments because of some bad news at home, but the staff could not have been nicer and more caring. I am shocked that someone had money stolen. We didn't lock anything up in our safe and left our ipads, phones and money pretty much out in the open. Everyone at the resort seemed so friendly and really enjoyed there jobs.

For a romantic holiday check this out. We left our boys home and said we would bring them back when they were older.

Room Tip: Choose a bungalow room 17 - 21 for direct beach views and more privacy. Lower numbers have lounge ch...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, June 9, 2013
Good day,
Thank you for taking the time to comment on your anniversary stay at Sugar Beach, A Viceroy Resort.
We are pleased to hear that you had a wonderful time with the exception of the few glitches you encountered. I am sorry that we were not aware of your arrival by boat and that you did not get our usually warm welcome. We are continuing to review our service standards in the areas that you have mentioned to ensure that we always deliver the best possible experience to our guests.
I am also sorry that you did not get the opportunity to experience our rainforest spa, as this area is one of the highlights of the resort. Hopefully, you will get to do so on your next visit.
Once again, thank you for your comments and business. We would welcome the opportunity to serve you again so that we can share firsthand the improvements made in light of your concerns.

Best Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2013

My family stayed at Sugar Beach for a week from 5/12-5/19. The location of Sugar Beach is truly unbelievable set right between the Dos Piton mountains. We were 4 so we stayed in the two bedroom villas in the 700s. The taxi (which you have to arrange on your own) takes you straight to your room which was a pretty neat check-in where you meet your butler you'll have throughout your stay. The two bedroom villas are massive and very comfortably fit a family of four. They are well furnished and have wonderfully comfortable Egyptian cotton sheets. You do need to take a shuttle everywhere (beach, restaurants, bars etc) but they are quite responsive. You CAN walk it and I did from the 700s but its a hike.

We ate at the Bayside restaurant the first night. Its more casual than the great room but offers excellent food. If you can, I'd suggest eating in the Great Room at least a few nights (we ate 4 of 6 nights in the Great Room) but the Bayside offers excellent food as well.

The beach is a good size for St. Lucia and has the most comfortable lounge chairs I've ever seen. They are a bit difficult to move in and out of the sun but are really like beds. There is snorkeling, sailing, kayaking available free of charge at the beach as well as some paid watersports like water-skiing and SCUBA.

The nightlife is pretty tame as most everyone is there as a couple but that was not a problem at all. The Cane bar would be popular some nights and the expansive rum collection they have is quite impressive.

All in all -- the stay was quite good. The staff was friendly and accommodating. We hiked Piton which was an amazing experience and I highly suggest people try it.

The one negative I have is I had $35 stolen from my wallet on the last day. I blame myself partly as I left my wallet out of the safe but at the same time a hotel so nice as Sugar Beach I did expect a higher level of honesty. At the end of the day, its $35 and not the end of the world, but it was an unfortunate realization to come to at the end of the great trip.

To recap -- Have a wonderful stay, eat in the Great Room, hike Piton and make sure to lock your wallet in the safe,

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, May 30, 2013
Good day,
Thank you for your feedback about your stay at Sugar Beach, A Viceroy Resort.
I am happy that all of your expectations were exceeded and you had a wonderful time. I am pleased you enjoyed our amenities and accommodations as well as the relaxing and comfortable atmosphere.
I am shocked by your report that cash went missing from your villa. This is a rare situation and one which is regarded extremely seriously by the resort. I would like to apologize and reassure you that this matter will be fully investigated and appropriate action taken where required.
I would appreciate if you would kindly get in touch with our Guest Relations Manager/Lisa Jones so that she can gather more inform from you to facilitate this investigation lisa.jones@viceroyhotelsandresorts.com.
Once again, we apologize for the inconvenience caused and look forward to hearing from you about this issue
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 21, 2013

We stayed at Sugar Beach for our honeymoon for a week in May 2013. The place is without doubt the most luxurious in which we’ve ever stayed so it was a fitting setting. So much thought has been put into the landscaping and the look of the place – there’s scarcely anything which doesn’t suggest “paradise”.

We were welcomed by our butler to our cottage with a complimentary bottle of Prosecco, and also a small bottle of rum, some plantain chips and a floral arrangement by the bed. He explained how everything worked at the resort, and in particular what was covered by our all-inclusive meal plan. This was very welcome as we’d spent a fair bit extra on this, and we worried about encountering other charges. All the menus have options marked that aren’t included, although virtually everything on the menus is included other than expensive wines and champagne, which is fair enough. There was also complimentary Piton beer and soft drinks from the fridge in the rooms – although we later found out all get this, whether all inclusive or not. You can get room service delivered for a small charge, which was great to have a couple of meals in the peace and calm (and privacy!) of our outside seating area. We also had the most superb plunge pool outside our cottage. Let us answer those on Trip Advisor that say it is useless unheated: it is not, have you seen how hot it is during the day in St Lucia?!

The staff were all very friendly and helpful and keen to help whatever you asked them to do. Most of your immediate contact is with the butlers, particularly if you’re up in the hills in the cottages as you need the “shuttle” to get around – a golf buggy-style vehicle that goes around picking people up and taking them to the various places in the resort. It’s like calling Dad for a lift, but you never wait more than a few minutes, and it’s a very slight price to pay for the resort and the cottages being in such a spectacular setting. Most of the drivers are great to chat to as well, and to get ideas for spending the day from. Our favourite was Terry, a lovely guy who even remembered our names!

There are two main eating places in the evening – Bayside, a relaxed beachside restaurant, and the Great Room, which as the name suggests is a much grander affair further inland. We found the Great Room a little cheesy but it’s great for marking an occasion or the last night, but the atmosphere at Bayside is great, from the sound of the waves coming in from the darkness to the musical entertainment often laid on. In the daytime there is a great system on the beach and by the pool where if you’d like a drink or some food, you put a red flag up and someone comes and takes your order. You can end up feeling a little spoilt by the end of your stay!

We also hired snorkelling equipment and were surprised how many tropical fish were very close to the beach. We went for a spa treatment in the spectacular setting of the Rainforest Spa and went on a hike up the Pitons – something you need to be in relatively good shape for, a fairly testing four hour round trip up the spectacular Gros Piton, but worth doing so you can look at it from the beach and say “I’ve been up there”! Overall although there is much on offer outside the resort we wouldn’t say you need to leave the resort too often, as the setting is so fabulous, and certainly worth soaking up.

The only niggles we had – and there were only very small as the service was so superb – were firstly to do with the veggie food. The restaurants actually have quite good vegetarian selections, but mostly hides them away on separate menus that you don’t know even exist until you find out somehow! (although after a while they did learn and bring it out unprompted). This is a bit of an odd way of working, and we weren’t impressed by bringing out an amuse-bouche containing fish when we’d just ordered from the veggie menu. The food itself is however superb, no complaints at all there. We had mixed service with the butlers too – on some occasions wonderful (such as lending us a backpack for the hike), others not so great – problems reported with the firefly phones not followed up, flat not restocked, departure info not passed on etc. We also found our taxi from the airport added on our final bill when it was meant to be included in the holiday - removed immediately when we queried but I wonder how that happened. There’s also some guys peddling water taxis on the beach who can get tiresome and could do with being moved away.

These are however very small niggles – overall we had an amazing honeymoon at Sugar Beach and would undoubtedly recommend it to anyone thinking of celebrating an occasion with a visit! We hope to return one day, perhaps for an anniversary!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review, May 30, 2013
Good day,
Thank you for taking the time to share your comments about your recent honeymoon at Sugar Beach, A Viceroy Resort.
We are committed to making every holiday experience fulfilling and memorable by providing first class services and amenities and I am delighted that we matched and exceeded your expectations in all areas with the exception of the niggles you have pointed out. I would like to apologize for the inconvenience caused, particularly with the inaccuracies on your bill. We are continuing to review our service standards in that area to ensure that there isn’t a repeat of what you have described.
Once again, thank you for your comments, recommendations and business. We would welcome the opportunity to serve you again in the not too distant future.
Regards,

André Boersma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Sugar Beach, A Viceroy Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sugar Beach, A Viceroy Resort

Also Known As:
Jalousie Plantation
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Jalousie
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Soufriere
#2 Family Hotel in Soufriere
#2 On the Beach Hotel in Soufriere
#2 Luxury Hotel in Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sugar Beach, A Viceroy Resort 4.5*
Official Description (provided by the hotel):
Sugar Beach, A Viceroy Resort (formerly the Jalousie Plantation) is set amidst more than 100 acres of tropical rainforest on the island’s scenic Caribbean coast. Embraced by St Lucia’s majestic World Heritage-listed Pitons, the resort’s 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Caribbean Online Mgt Corp., Priceline, Amex, Tingo, Venere, TripOnline SA, Asiatravel.com Holdings, HotelsClick, Hotels.com, Agoda and Jetsetter so you can book your Sugar Beach, A Viceroy Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sugar Beach, A Viceroy Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.