Well, where to start! First, as mentioned in my other reviews, I have high expectations when spending large amounts of money on a vacation (I consider $1800 per night a significant charge). The Landings fell short in nearly every category.
We booked this hotel due to our previous positive experience at a RockResort (The Lodge at Vail), and this couldn't be farther from a 5-star resort.
First the positive (there is always good and bad at any hotel. The rooms are beautiful. Large, well equipped with a full kitchen and a washer/dryer. Definitely small issues (i.e. the in-room safe is on the top shelf of the closet so you can't see inside unless you're at least 6'4" (which I'm not). In order to open the safe, you must step inside a small closet and close the door behind you. The staff is wonderfully nice (even if uninformed) and the chef is one of the nicest guys we have ever met (he is leaving in February to return to Colorado).
The bad. This hotel is not ready to host so many guests. There is one restaurant with approximately 10 tables for a hotel with a capacity of nearly 200 people. The kitchen (which we saw) is the size of the kitchen in one of the units (only one stove). There are not enough beach chairs (they had to start taking them from the pool to the beach) and the resort ran out of towels for the beach/pool twice during our stay. Apparently they didn't even think to have commercial washers/dryers for their towels and have to wait for delivery from an outside company whenever they run out - poor planning. The beach was entirely full and the hotel is only half built. I have no idea where people will sit on the beach when the hotel is complete.
The beach is quite rocky and is uncomfortable to walk on at shorebreak. We found a piece of concrete in the roped off swimming area as well as a man-made piece of rock (from the jetty) that was as sharp as a butter knife. When I brought this to the attention of the general manager, he said "there is plenty of sharp coral in the ocean so what's the difference if you cut your foot on a piece of coral or a manmade object?" I'm sure you get the picture!
When I suggested that perhaps they could make the NY Times digest available to the guests at breakfast, he told me that it wasn't available on the island. When I told him that it was, he said that I didn't know that and mumbled "whatever" as he turned his back on me and walked away. Another guest at the hotel was standing there with her mouth open, incredulous. The reason I had asked for the times digest is because this 5-star resort does not have a sundries store. No place to purchase a candy bar, sunscreen, book or magazine. They offer a shuttle to the local shopping area at 9am (which they didn't even tell us about until after we had paid for a taxi) which doesn't return for 3 hours (it is a 10 minute ride).
There was one operational pool (unless you count the small dipping pool), and the hot tubs next to it were not working during our entire stay. We discovered, after talking with another guest, that they hadn't worked in 2 weeks! Don't let the photo of the pool fool you. It is not a large pool but actually not much larger than a 20x40 backyard, inground pool. Turn down service is available (although you have to know about it since it is never offered). When I mentioned to the gym attendant that the televisions on the bicycles were broken, he told me that he already knew and that they had been needing attention "for a while."
This was a vacation of unkept promises. They should never have accepted bookings for so many rooms as they were simply unprepared to handle this many guests. The hotel general manager should find a career in an area that does not involve customer service or dealing with the general public. Several other guests that we spoke with agreed that he was arrogant and at least seemed over his head.
I could actually go on about various problems that we encountered but I'm sure you have read enough. There is simply no attention to detail at this resort, which you expect at a resort that bills itself so highly.
Do yourself a favor and stay away! I will post several photos upon my return to the States.
- Official Description (provided by the hotel):
- The Landings is St. Lucia's premiere beach resort featuring one, two and three-bedroom all suite villas. Accomodations include full kitches, state-of-the-art amenities, private terraces and personal plunge pools. The resort offers, beachfront dining, a full array of water activities, 80-slip yacht harbor and Soleil Spa. Free Internet Beach Largest Suites north of St. Lucia ... more less
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- Also Known As:
- The Landings St. Lucia, a Rock Hotel Castries
- The Landings St. Lucia Gros Islet