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“Not ready for prime time - major disappointment” 1 of 5 stars
Review of The Landings St. Lucia

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The Landings St. Lucia
4.5 of 5 Resort   |   Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia   |  
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Ranked #4 of 17 Hotels in Gros Islet
Certificate of Excellence
New York City
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Not ready for prime time - major disappointment”
1 of 5 stars Reviewed December 30, 2008

Well, where to start! First, as mentioned in my other reviews, I have high expectations when spending large amounts of money on a vacation (I consider $1800 per night a significant charge). The Landings fell short in nearly every category.

We booked this hotel due to our previous positive experience at a RockResort (The Lodge at Vail), and this couldn't be farther from a 5-star resort.

First the positive (there is always good and bad at any hotel. The rooms are beautiful. Large, well equipped with a full kitchen and a washer/dryer. Definitely small issues (i.e. the in-room safe is on the top shelf of the closet so you can't see inside unless you're at least 6'4" (which I'm not). In order to open the safe, you must step inside a small closet and close the door behind you. The staff is wonderfully nice (even if uninformed) and the chef is one of the nicest guys we have ever met (he is leaving in February to return to Colorado).

The bad. This hotel is not ready to host so many guests. There is one restaurant with approximately 10 tables for a hotel with a capacity of nearly 200 people. The kitchen (which we saw) is the size of the kitchen in one of the units (only one stove). There are not enough beach chairs (they had to start taking them from the pool to the beach) and the resort ran out of towels for the beach/pool twice during our stay. Apparently they didn't even think to have commercial washers/dryers for their towels and have to wait for delivery from an outside company whenever they run out - poor planning. The beach was entirely full and the hotel is only half built. I have no idea where people will sit on the beach when the hotel is complete.

The beach is quite rocky and is uncomfortable to walk on at shorebreak. We found a piece of concrete in the roped off swimming area as well as a man-made piece of rock (from the jetty) that was as sharp as a butter knife. When I brought this to the attention of the general manager, he said "there is plenty of sharp coral in the ocean so what's the difference if you cut your foot on a piece of coral or a manmade object?" I'm sure you get the picture!

When I suggested that perhaps they could make the NY Times digest available to the guests at breakfast, he told me that it wasn't available on the island. When I told him that it was, he said that I didn't know that and mumbled "whatever" as he turned his back on me and walked away. Another guest at the hotel was standing there with her mouth open, incredulous. The reason I had asked for the times digest is because this 5-star resort does not have a sundries store. No place to purchase a candy bar, sunscreen, book or magazine. They offer a shuttle to the local shopping area at 9am (which they didn't even tell us about until after we had paid for a taxi) which doesn't return for 3 hours (it is a 10 minute ride).

There was one operational pool (unless you count the small dipping pool), and the hot tubs next to it were not working during our entire stay. We discovered, after talking with another guest, that they hadn't worked in 2 weeks! Don't let the photo of the pool fool you. It is not a large pool but actually not much larger than a 20x40 backyard, inground pool. Turn down service is available (although you have to know about it since it is never offered). When I mentioned to the gym attendant that the televisions on the bicycles were broken, he told me that he already knew and that they had been needing attention "for a while."

This was a vacation of unkept promises. They should never have accepted bookings for so many rooms as they were simply unprepared to handle this many guests. The hotel general manager should find a career in an area that does not involve customer service or dealing with the general public. Several other guests that we spoke with agreed that he was arrogant and at least seemed over his head.

I could actually go on about various problems that we encountered but I'm sure you have read enough. There is simply no attention to detail at this resort, which you expect at a resort that bills itself so highly.

Do yourself a favor and stay away! I will post several photos upon my return to the States.

  • Liked — Room size
  • Disliked — Everything else
  • Stayed December 2008, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
13 Thank rknatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed December 30, 2008

This is difficult to write as the property is / will be fantastic, however it is no where near finished.
The plus points are the rooms, we had a 2 bed, 2nd floor apartment which was fantastic, the staff were very friendly and really tried their best for you. We were near the beach which was a real plus.
However the place was basicly a building site. There was a dirt track, which they called a road for us to use to drive to our room. It was so bad that the first hire car we had could not cope with it and we had to change it for a 4x4. They only had one restaurant open, even though on the website it said they had two. They closed the Spa for 3 days during our stay, no notice or warning given. There was no Water Taxi available and the Speed boat had been out of action for weeks, with no sign of being repaired.
Numerous items were not available, which in the end became irritating.
However in the end, just the general noise level became a real pain. There is major construction work going on and it is all around the property. The beach is lovely and was the only place you could escape the noise, until they sent a JCB over to start extension work on the harbour wall.
The management admitted that construction was taking priority, which was honest but did not really help us.
I would consider going back, but it will be quite a while before they finish the building work and therefore you must expect a level of disruption. We are fairly used to construction work, having stayed in Dubai several times, but this was just too much.
Overall it is a great location, the rooms are excellent and it will very good, but it just is not ready.

  • Stayed November 2008, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
4 Thank Samo88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Working in Trinidad
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 5, 2008

My boyfriend and I work in Trinidad, but live in Houston, Texas and needed sometime to recharge and just get away. I did alot of research on this place and read all the reviews. So I was a little skeptical. We were there from Nov.27-Dec.1.

The day we checked in we had arranged 2 full body massages in our room awesome they were great. They are now open everyday the spa is.
Our room was 232 one of the best rooms in the entire place they said. It was the highest floor with a Plunge and a great view of the islands and water.

Friday nights they have what they call a fish festival if you like to party a little bit and love sea food go. We had the sec. biggest lobster people where coming to the table taking pictures, than the driver to us to Gro-let which is near the hotel with nothing but a street party with DJ (of course this is all your choice). That friday morning we did the zipline & tram adventure, which hotel arranges everything for you it's cheaper going through the hotel. They treat you so well. We were waited on hand and foot the whole time. We got picked up in a BMW at the airport. We didn't rent a car we just used a driver which wasn't much money at all. The hotel has discount prices with other companies. If you are down to earth ask for Leon he knows all the good places and make ssure you have the best of everything. We took him to lunch our last day, because he was so good to us and we requested him as our driver. We got to ride in a RangeRove as well. They have all water sports there at the place. Only one place to eat, okay food not much of a selection. Down the road though is Rodeny Bay there are several places to eat. We had Ti food one night it was excellent. We didn't want to leave. You will be feeling like kings and queens being here. Everyone is so nice and so helpful. We had breakfast sent to our room every morning and ate on the balcony for the view whichis breath taking. There is construction going on right now, because they are adding to the place, but if you get the beach front view it won't even phase you, just keep an open mind about it. The mosqito weren't that bad at all. When you get in the room there will be books that you can look at to decide what you want to do. I just can't say enough about this place it was amazing and how we were treated. You can use the online grocery shopping, but it's very limited. Just take the shuttle and go to the little grocery store there. They do have washer and dryers you have to provide your own soap to wash clothes and dishes other than that your good. If your looking to party this hotel isn't the place, but they will take you where the party is at. It is quiet and romantic getway. Good way to regroup with your relationship. If you have a group of family they do have 3 bedrooms ours was a standard 2 bedroom with 3 1/2 baths. The pictures you see on the site is exactly what it looks like . You won't be sorry at this place. At the fish festival that we went to again only on Friday nights we met the general manager sweetest guy and down to earth. O yea, try the spicy rum you'll be amazed, i'll leave that one at that. The rums are good to. The other tour we did was the Land and sea you see the Pitons, Volcano & take a boat back to where your driver will pick you up and take you back to the hotel. You get a beauitful sunset.

  • Liked — The vibe the island gave
  • Stayed November 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
3 Thank Adventurous_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandingsDirector, Director of Sales & Marketing at The Landings St. Lucia, responded to this review, January 19, 2009
Thank you for all of your positive remarks, it looks like you took advantage of everything The Landings and St. Lucia have to offer. It's great to see that you were able to mix rest and relaxation with some exciting and adventurous activities. I am thrilled to hear that you enjoyed your accommodations, as it is our staff's main priority to ensure that you feel at home while you are with us. Your pictures are wonderful, they really capture the spirit and nature of St. Lucia, and what a lobster! I'm from Maine and it's been a while since I've seen anything like that. Thank you again for your feedback, I truly enjoy reading about our guest's experiences. I wish you all the best in the New Year and I hope you come back to visit us again soon.


John MacMullen
Director of Sales & Marketing
The Landings St. Lucia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Landings St. Lucia

Address: Pigeon Island Causeway | Cap Estate, Gros Islet CP5984, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Gros Islet
#3 Luxury Hotel in Gros Islet
#4 Romantic Hotel in Gros Islet
#4 On the Beach Hotel in Gros Islet
#4 Top resorts Hotel in Gros Islet
#6 Business Hotel in Gros Islet
Price Range (Based on Average Rates):
Hotel Class:4.5 star — The Landings St. Lucia 4.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Landings is St. Lucia's premiere beach resort featuring one, two and three-bedroom all suite villas. Accomodations include full kitches, state-of-the-art amenities, private terraces and personal plunge pools. The resort offers, beachfront dining, a full array of water activities, 80-slip yacht harbor and Soleil Spa. Free Internet Beach Largest Suites north of St. Lucia ... more   less 
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Also Known As:
The Landings St. Lucia, a Rock Hotel Castries
The Landings St. Lucia Gros Islet

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